--- title: "Digital Tide Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Digital Tide Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more." source_url: "https://www.capterra.com/p/10038078/Digital-Tide/" page_type: "product" language: "en" --- # Digital Tide Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Digital Tide ## What is Digital Tide? Digital Tide is a cloud PBX platform designed to help telecom operators modernize voice services and generate new revenue. It offers a white-label solution, enabling operators to deliver branded cloud telephony services. Supporting both cloud and on-premise deployment, it provides flexibility for diverse infrastructure needs. The platform includes features like call routing, voicemail, and integration capabilities, with customizable and localized interfaces. Digital Tide manages the technical infrastructure while operators retain their brand identity and customer relationships. Operating on a revenue-sharing model, it offers support for marketing, technical implementation, and sales. Serving global telecom operators, Digital Tide ensures carrier-grade reliability and scalability for growing customer bases. ## What is Digital Tide used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Digital Tide?[Manage this product listing](https://www.g2.com/products/digital-tide-cloud-pbx/claim_requests/new?auto=true) ## Digital Tide Overview Updated September 2026 AI summary Digital Tide delivers cloud-based PBX and VoIP solutions for businesses of all sizes, offering features such as call routing, automatic call distribution, IVR, voicemail, and real-time analytics. With options for call center management, generative AI, and video conferencing, it supports communication needs across devices and operating systems through web, mobile, and desktop deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Digital Tide 0.0 VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (467) Value For Money 0.0 (0) Value For Money 4.3 (308) Customer Service 0.0 (0) Customer Service 4.1 (339) ## Digital Tide alternatives [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) Highest Rated [HoduPBX](https://www.capterra.com/p/208449/HoduPBX/) [5.0 (22)](https://www.capterra.com/p/208449/HoduPBX/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208449/HoduPBX/) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) [4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208535/Zoom-Phone/) ## FAQs about Digital Tide Overview ### What company size and specific industries is Digital Tide built for? Digital Tide is designed for telecommunications organizations, including mobile network operators, fixed-line operators, MVNOs, OTT operators, system integrators, CRM vendors, and telecom service providers. It is built for companies serving the telecom sector rather than a specific size segment, making it suitable for specialized industry teams across that market. Features and Usability ### What are the key features of Digital Tide? Digital Tide offers call center management features such as automatic call distribution, call routing, queue management, IVR, call recording, call monitoring, and call reporting. It also includes CRM, contact management, SMS messaging, video conferencing, real-time analytics, role-based permissions, and third-party integrations for communication workflows. Integrations ### Which third-party tools and platforms does Digital Tide integrate with? Digital Tide connects natively to Bitrix24, Creatio CRM, Kommo, Microsoft Teams, Pipedrive, Zoho CRM, and Zoho CRM Plus. The integration set centers on CRM and team communication platforms, covering common sales and collaboration workflows without adding tools outside the catalog list. Getting Started and Support ### What training and onboarding options does Digital Tide offer? Digital Tide provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and product walkthroughs, while documentation offers written reference material for self-paced learning and checking setup steps as needed. Getting Started and Support ### What customer support options does Digital Tide offer? Digital Tide provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support experience is available, so support quality, response speed, and helpfulness cannot be characterized from user sentiment. ## Features AI summary Based on 181 Cloud PBX reviews Capterra data shows that buyers of cloud PBX software rank the following features as their top priorities: - **Call Routing** (**59%** of reviewers rated this feature as critical) - **Communication Management** (**52%**) - **Caller ID** (**45%**) Digital Tide supports all three of the features reviewers value most: **Call Routing**, **Communication Management**, and **Caller ID**. Together, these capabilities help businesses direct calls to the right people, manage conversations across the phone system more effectively, and identify incoming callers quickly, allowing teams to respond faster and deliver more consistent customer service. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Digital Tide 38 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Updates: Receive system updates as soon as any changes are made - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Kommo](https://www.capterra.com/p/120048/Kommo/)[ Creatio AI CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[ Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.