# Hermes Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hermes Software - reviews, pricing plans, popular comparisons to other Chatbot products and more. Source: https://www.capterra.com/p/10038132/Hermes --- # Hermes Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Hermes ## What is Hermes? AI-powered platform that automates responses using organizational content. It integrates with websites via a single file and script, accessing FAQs, documents, and web pages. If internal information is lacking, it can scan external sources when enabled. API support allows integration with external platforms and third-party knowledge bases. A bot management portal lets staff configure and monitor operations. The platform uses large language models to generate detailed responses while controlling information sources. It suggests follow-up questions, detects insufficient responses, and offers alternative questions from FAQs. Users are redirected to appropriate contacts if the chatbot cannot provide answers. Detailed logging shows sources used for responses, aiding analysis of information retrieval. Customization options include naming, logos, and color schemes. ## What is Hermes used for? [Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hermes?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://fixein.com&name=Hermes) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hermes 0.0 VS. [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $50 per user, per month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (334) Value For Money 0.0 (0) Value For Money 4.0 (293) Customer Service 0.0 (0) Customer Service 4.3 (274) ## Hermes alternatives [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (334)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (78)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Chatbot AI-based platform which conducts a conversation via auditory or textual methods Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Hermes 16 features Software program that continuously adjusts its behavior based on observed data Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Interprets what a user is doing based on context and helps guide them through the process. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Provide online support for your customers through live chat or help desk functionality Used as a promotional or demonstration tool in sales and marketing presentations Use AI to generate content in the form of text, images, videos, etc. Identify different languages Manage and support multiple languages Process and analyze human language in text or audio form Existing bot models for AI-based tools commonly used for auditory and textual conversation methods See options for potential search queries within the system Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. ## Pricing Free Version Free Plan $0.00 It includes: - Question quota: 50 questions/month - FAQ source: 100 - Text source: 0 - Web source: 0 - Website integration: No - Panel support: No - API support: No - Ticket & help: No - Log analysis: Yes - Cached sources: No - Cached chatbot: No - Activity report: No - Usage report: No - Removing brand name on menu: No - Average response duration: ~20 seconds Full Plan $50.00 Flat Rate,Per Month It includes: - Question quota: 10,000 - FAQ source: 500 - Text source: 50 - Web source: 1,000 - Website integration: Yes - Panel support: No - API support: No - Ticket & help: No - Log analysis: Yes - Cached sources: Yes - Cached chatbot: Yes - Activity report: No - Usage report: Yes - Removing brand name on menu: No - Average response duration: ~4-15 seconds Premium Plan $100.00 Flat Rate,Per Month It includes: - Question quota: 20,000 - FAQ source: 1,000 - Text source: 50 - Web source: 3,000 - Website integration: Yes - Panel support: Yes - API support: No - Ticket & help: No - Log analysis: Yes - Cached sources: Yes - Cached chatbot: Yes - Activity report: Yes - Usage report: Yes - Removing brand name on menu: No - Average response duration: ~4-15 seconds Company Plan $250.00 Flat Rate,Per Month It includes: - Question quota: 50,000 - FAQ source: 5,000 - Text source: 100 - Web source: 10,000 - Website integration: Yes - Panel support: Yes - API support: Yes - Ticket & help: No - Log analysis: Yes - Cached sources: Yes - Cached chatbot: Yes - Activity report: Yes - Usage report: Yes - Removing brand name on menu: No - Average response duration: ~4-15 seconds Ultimate Plan $1,000 Flat Rate,Per Month It includes: - Question quota: 100,000 - FAQ source: 10,000 - Text source: 500 - Web source: 20,000 - Website integration: Yes - Panel support: Yes - API support: Yes - Ticket & help: Yes - Log analysis: Yes - Cached sources: Yes - Cached chatbot: Yes - Activity report: Yes - Usage report: Yes - Removing brand name on menu: Yes - Average response duration: ~4-15 seconds Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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