--- title: "Spark Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Spark Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10038233/Spark/" page_type: "product" language: "en" --- # Spark Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Spark ## What is Spark? Spark is an AI-based voice agent that helps teams handle business communication and administrative tasks. Outbound call campaigns are automated by uploading a contact list and runs to your schedule. The platform answers calls, books appointments, manages leads, and sends SMS around the clock. Spark integrates with Google Calendar, Gmail, HubSpot, Pipedrive, and Shopify to consolidate workflows and deliver real-time data on calls, bookings, emails, and revenue through a single dashboard. The AI-driven scheduling and lead management features automate appointments, lead qualification, and follow-ups. Spark includes built-in CRM functionality that centralizes customer data and interactions to support sales and service processes. The AI voice agent answers calls instantly and provides outbound calling capabilities for customer engagement. The dashboard offers insights on call volume, bookings, and revenue. ## What is Spark used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$299 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spark?[Manage this product listing](https://www.g2.com/products/elysia-partners-spark/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spark 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price A$299 Other, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Spark alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) ## FAQs about Spark Overview ### What company size and specific industries is Spark built for? Spark is designed for small to mid-sized businesses and teams in customer service, sales, e-commerce, call centres, appointment-based services, and trade work. It also fits organizations that rely on CRM or scheduling tools to manage customer communication and bookings. Features and Usability ### What are the key features of Spark? Spark offers AI/Machine Learning, Natural Language Processing, and Chatbot capabilities for automated responses and autoresponders. Core communication features include Live Chat, Chat/Messaging, CRM, Chat Transcript, and Communication Management, while Monitoring, Real-Time Data, Real-Time Notifications, Reporting/Analytics, and Search/Filter support oversight and recordkeeping. Pricing ### How much does it cost and what fees or limitations are included? Spark starts with a 7-day subscription-free trial, then the Standard Plan costs A$299 per month plus usage credits at $0.06 per minute of talk time. Credits are required during the trial and after signup, can auto top up, and both the trial and subscription can be cancelled anytime. Getting Started and Support ### What training and onboarding options does Spark offer? Spark provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and live instruction, documentation offers written reference material for checking steps, and videos provide visual walkthroughs that teams can review at their own pace. Getting Started and Support ### What customer support options does Spark offer? Spark provides Email/Help Desk, a Knowledge Base, 24/7 Live Rep, and Chat support. With no reviewer feedback about support topics available, the user experience cannot be assessed from reviews, but the listed channels indicate multiple ways to get help and self-service guidance. ## Features AI summary Based on 1,278 Chatbot reviews Not all chatbot software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Spark supports **Automated Responses** and **Natural Language Processing**, so teams can reply faster and handle user questions with more accurate intent recognition. However, it does not include **Language Detection**. Instead, Spark offers **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), which give businesses more direct customer interaction and smarter response handling, helping teams manage conversations efficiently and improve support quality. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Live Chat Ability to chat online in real time Natural Language Processing Process and analyze human language in text or audio form Spark 5 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Live Chat: Ability to chat online in real time - Natural Language Processing: Process and analyze human language in text or audio form --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10038233/Spark/pricing/) Standard Plan A$299.00 Other,Per Month It includes: - AI employee answering calls 24/7 - Qualifies leads - Books appointments into a calendar - Sends SMS follow-ups automatically - Live stats dashboard showing calls, success rate, revenue, and call volume trends - Setup time: Under 10 minutes - AI agent responds to calls in under 1 second - Cancel anytime policy Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.