# CitizenOne Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CitizenOne Software - reviews, pricing plans, popular comparisons to other Social Work Case Management products and more. Source: https://www.capterra.com/p/10038302/CitizenOne --- # CitizenOne Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) CitizenOne ## What is CitizenOne? CitizenOne is an all-in-one platform that helps businesses manage customer relationships, automate workflows, and streamline daily operations. It combines CRM, lead management, and marketing automation in a single, easy-to-use system, giving teams a clear view of their customers and processes. With built-in tools for tracking interactions, managing pipelines, and automating routine tasks, CitizenOne helps improve efficiency and team collaboration. Businesses can engage customers more effectively, reduce manual work, and make better decisions using real-time data. Designed for flexibility and growth, CitizenOne adapts to different workflows, making it a practical solution for organizations looking to simplify operations and scale efficiently. ## What is CitizenOne used for? [Social Work Case Management](https://www.capterra.com/social-work-case-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €33 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CitizenOne?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://aworkone.dk/&name=CitizenOne) ## FAQs about CitizenOne Overview ### What company size and specific industries is CitizenOne built for? CitizenOne is designed for government organizations of all sizes that need to manage citizen identity and services in a secure portal. It is built for public sector agencies and departments that want to support self-service for residents while improving internal government operations. Features and Usability ### What are the key features of CitizenOne? CitizenOne offers case management and case notes for tracking records, plus client management and a contact database for organizing people and relationships. Core operational features include document management, scheduling, reminders, employee management, and an activity dashboard for monitoring case and staff activity. Pricing ### How much does it cost and what fees or limitations are included? CitizenOne starts at €33 per month for the Basis plan, with a free version and free trial available. The Pro plan costs €60 per month. Both plans add €5 per extra user and €10 per extra department, and Basis includes 1 citizen and 1 GB secure cloud storage. Integrations ### Which third-party tools and platforms does CitizenOne integrate with? CitizenOne integrates with ChatGPT, Danløn, Google Drive, Microsoft Teams, Office, and Zapier. Its catalog covers communication, file storage, productivity, and automation tools, giving CitizenOne connections to widely used platforms for document sharing, team collaboration, and workflow automation. Getting Started and Support ### What training and onboarding options does CitizenOne offer? CitizenOne provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided learning, webinars can cover product topics for groups, documentation offers written reference material, and videos provide visual, on-demand learning resources. Getting Started and Support ### What customer support options does CitizenOne offer? CitizenOne provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback about support is available here, so support quality, response speed, and helpfulness cannot be assessed from user experience data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Case Notes Access and track notes regarding case activities and updates within case files Client Management Manage contact details and communication with clients Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Document Management Store, manage, and track all electronic documents in a centralized location CitizenOne 9 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Manage contact details and communication with clients Centralized database of stakeholders and their contact information such as names, address, phone number etc. Store, manage, and track all electronic documents in a centralized location Track employee schedules, availability, and performance across projects and tasks Timed notification for any upcoming task, deadline, appointment, or activity Plan availability and assign specific time slots for tasks and resources ## Pricing Free Trial Free Version Basis €33.00 Flat Rate,Per Month It includes: - Including 1 Administrator - Including 1 User - Including 1 Department - Telephone Support - 1 GB Included Secure Cloud Storage - 1 Citizen Included - Employee Management - Protocol Management (Attendance) - Plans And Goals Creation - Shift Scheduling - Medication Record Keeping - Record Keeping (Journal Notes, Risk Assessment) - Chat With Colleagues - Citizen Calendar - Contact Management (Doctor, Dentist, Relatives) - Financial Management (Tracking Expenses) - Document Management - File Storage On Secure Server - Secure Mail (Encrypted Email) - App For iOS And Android - Procedures And Onboarding Module (Coming Soon) - Apps Via App Store (Launch Marketing Or Third-Party Tools) Pro €60.00 Flat Rate,Per Month It includes: - Including 1 Administrator - Including 3 Users - Including 3 Departments - Telephone Support - Automatic Synchronization With FMK - 3 GB Included Secure Cloud Storage - Unlimited Citizens - Employee Management - Protocol Management (Attendance) - Plans And Goals Creation - Shift Scheduling - Medication Record Keeping - Record Keeping (Journal Notes, Risk Assessment) - Chat With Colleagues - Citizen Calendar - Contact Management (Doctor, Dentist, Relatives) - Financial Management (Tracking Expenses) - Document Management - File Storage On Secure Server - Secure Mail (Encrypted Email) - App For iOS And Android - Procedures And Onboarding Module (Coming Soon) - Apps Via App Store (Launch Marketing Or Third-Party Tools) ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)[ Office](https://www.capterra.com/p/248807/Office/)[ Danløn](https://www.capterra.com/p/10013547/Danlon/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.