--- title: "CitizenOne Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CitizenOne Software - reviews, pricing plans, popular comparisons to other Human Services products and more." source_url: "https://www.capterra.com/p/10038302/CitizenOne/" page_type: "product" language: "en" --- # CitizenOne Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) CitizenOne ## What is CitizenOne? CitizenOne is a secure, modular Customer Identity and Access Management (CIAM)‑powered digital services platform designed to help governments and public‑sector organizations deliver seamless, safe, and citizen‑centric online services. With a focus on ease of use, security, and scalability, CitizenOne consolidates identity, authentication, service delivery, and citizen interactions into a single, intuitive hub. 🚀 Key Capabilities Secure Identity & Access Management – Centralizes citizen accounts with strong authentication (OAuth, OIDC, SAML) and privacy‑first identity handling. Progressive Identity Verification – Apply graduated identity proofing and multi‑factor authentication for sensitive services. Verifiable Digital Credentials – Issue cryptographically secured credentials (e.g., licenses, certificates) that citizens can use across services. Unified Service Catalog – Present all digital services in one searchable, accessible portal that drives higher engagement. Self‑Service ## What is CitizenOne used for? [Human Services](https://www.capterra.com/human-services-software/)[Social Work Case Management](https://www.capterra.com/social-work-case-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €33 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CitizenOne?[Manage this product listing](https://www.g2.com/products/citizenone-citizenone/claim_requests/new?auto=true) ## CitizenOne Overview Updated September 2026 AI summary CitizenOne supports organizations of all sizes with tools for social work case management, focusing on case notes, client management, document management, and scheduling. Designed for deployment across web and mobile platforms, it enables teams to securely track client interactions and documents, organize schedules, and coordinate casework within a unified, accessible system. ## FAQs about CitizenOne Overview ### What company size and specific industries is CitizenOne built for? CitizenOne is designed for government organizations of all sizes that need to manage citizen identity and services through a secure portal. It is best suited for public sector agencies, municipalities, and other government departments that want to support self-service while keeping operations organized and efficient. Features and Usability ### What are the key features of CitizenOne? CitizenOne offers case management, case notes, and client management for tracking service records and client information. It also includes a contact database, document management, and employee management, plus scheduling, reminders, and an activity dashboard for monitoring tasks, records, and team activity. Pricing ### How much does it cost and what fees or limitations are included? CitizenOne starts at €33 per month for the Basis plan, with a free version and free trial available. The Pro plan costs €60 per month. Both plans add €5 per extra user and €10 per extra department, while Basis includes 1 citizen and 1 GB of secure cloud storage. Integrations ### Which third-party tools and platforms does CitizenOne integrate with? CitizenOne connects natively to ChatGPT, Google Drive, Microsoft Teams, Office, Danløn, and Zapier. These integrations cover AI-assisted workflows, file storage, collaboration, payroll, and broader app connectivity through Zapier, giving CitizenOne support for six third-party tools and platforms. Getting Started and Support ### What training and onboarding options does CitizenOne offer? CitizenOne provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced visual guidance for teams getting started. Getting Started and Support ### What customer support options does CitizenOne offer? CitizenOne provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support is described through its available channels, but no reviewer feedback is available here to judge response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 408 Human Services reviews Not all Social Work Case Management products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Case Notes** (**71%**) - **Client Management** (**60%**) CitizenOne includes **Case Notes** and **Client Management**, giving teams a way to document interactions, track service history, and organize client records in one place. However, it does not offer **HIPAA Compliant** support. Instead, it provides other highly rated capabilities, including **Case Management** (**67%**) and **Document Management** (**52%**), which help staff coordinate ongoing services and keep important files organized, helping businesses maintain clearer workflows and more consistent client oversight. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Case Notes Access and track notes regarding case activities and updates within case files Client Management Manage contact details and communication with clients Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Document Management Store, manage, and track all electronic documents in a centralized location CitizenOne 9 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Client Management: Manage contact details and communication with clients - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Scheduling: Plan availability and assign specific time slots for tasks and resources --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10038302/CitizenOne/pricing/) Basis €33.00 Flat Rate,Per Month It includes: - Including 1 Administrator - Including 1 User - Including 1 Department - Telephone Support - 1 GB Included Secure Cloud Storage - 1 Citizen Included - Employee Management - Protocol Management (Attendance) - Plans And Goals Creation - Shift Scheduling - Medication Record Keeping - Record Keeping (Journal Notes, Risk Assessment) - Chat With Colleagues - Citizen Calendar - Contact Management (Doctor, Dentist, Relatives) - Financial Management (Tracking Expenses) - Document Management - File Storage On Secure Server - Secure Mail (Encrypted Email) - App For iOS And Android - Procedures And Onboarding Module (Coming Soon) - Apps Via App Store (Launch Marketing Or Third-Party Tools) Pro €60.00 Flat Rate,Per Month It includes: - Including 1 Administrator - Including 3 Users - Including 3 Departments - Telephone Support - Automatic Synchronization With FMK - 3 GB Included Secure Cloud Storage - Unlimited Citizens - Employee Management - Protocol Management (Attendance) - Plans And Goals Creation - Shift Scheduling - Medication Record Keeping - Record Keeping (Journal Notes, Risk Assessment) - Chat With Colleagues - Citizen Calendar - Contact Management (Doctor, Dentist, Relatives) - Financial Management (Tracking Expenses) - Document Management - File Storage On Secure Server - Secure Mail (Encrypted Email) - App For iOS And Android - Procedures And Onboarding Module (Coming Soon) - Apps Via App Store (Launch Marketing Or Third-Party Tools) Enterprise Contact vendor for details ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)[ Office](https://www.capterra.com/p/248807/Office/)[ Danløn](https://www.capterra.com/p/10013547/Danlon/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.