--- title: "Agent360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Agent360 Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/10038320/Agent360/" page_type: "product" language: "en" --- # Agent360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Agent360 ## What is Agent360? Agent360 is an AI receptionist and customer support platform built for businesses that can't afford to miss a call. Powered by Zoe, an AI voice agent, Agent360 answers calls 24/7, qualifies leads, books appointments, and transfers urgent cases to your team. For law firms, Zoe runs structured client intake—collecting accident details, injury severity, and insurance info before a human ever picks up. Personal injury, immigration, and family law firms use Agent360 to capture after-hours leads, reduce intake overhead, and respond faster than competing firms. Every missed call is a missed case. Beyond law, Agent360 offers live chat, AI chatbot, ticketing, a help center, and omnichannel support across email, SMS, WhatsApp, and more. Integrates with major CRMs via REST APIs and webhooks. SOC 2 compliant. GDPR-ready. Bank-grade encryption. ## What is Agent360 used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Agent360?[Manage this product listing](https://www.g2.com/products/agent360/claim_requests/new?auto=true) ## Agent360 Overview Updated September 2026 AI summary Agent360 equips small and midsize customer support teams with tools for managing client communication, support tickets, and knowledge resources across web and mobile platforms. It combines CRM integration, live chat, and support ticket management with AI features like chatbot and AI Copilot to help businesses organize requests and automate responses, supporting integration with select legal workflow platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Agent360 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Agent360 alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Fin](https://www.capterra.com/p/10031266/Fin/) [4.6 (18)](https://www.capterra.com/p/10031266/Fin/#reviews) Starting price $0.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10031266/Fin/) ## FAQs about Agent360 Overview ### What company size and specific industries is Agent360 built for? Agent360 is designed for customer support teams across small to large organizations, with a focus on law firms, travel and hospitality providers, property managers, healthcare providers, insurance companies, and professional service providers. It suits businesses that handle client inquiries and service requests in these sectors. Features and Usability ### What are the key features of Agent360? Agent360 offers AI Copilot, AI/Machine Learning, Natural Language Processing, and chatbot capabilities for customer conversations. It also includes call center management, live chat, chat/messaging, and customer communication tools, plus help desk management, support ticket management, knowledge base management, dashboards, performance metrics, API access, CRM integration, and widgets. Pricing ### How much does it cost and what fees or limitations are included? Agent360 starts at $99 per month for the Essential Plan, which includes 60 calls and charges $1.50 per extra call. The Scale Plan costs $350 monthly for 400 calls, and the Unlimited Plan is $1,400 monthly for 2,000 calls. A free trial is available. Integrations ### Which third-party tools and platforms does Agent360 integrate with? Agent360 integrates with 3 legal workflow platforms: Clio, Filevine, and Litify. These catalog integrations connect Agent360 to case management and practice operations tools used by law firms and legal teams. Getting Started and Support ### What training and onboarding options does Agent360 offer? Agent360 provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and setup support. Getting Started and Support ### What customer support options does Agent360 offer? Agent360 provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support is available in the catalog data, so user experience details such as response speed or helpfulness cannot be confirmed from reviews. ## Features AI summary Based on 1,744 Customer Support reviews Capterra data shows that buyers of customer support software rank the following features as their top priorities: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Agent360 supports **Chat/Messaging** and **Call Center Management**, giving support teams direct customer communication tools and the structure to manage high call volumes efficiently. However, it does not include **Real-Time Notifications**. Instead, it offers other important features that reviewers also value, including **Support Ticket Management** (**45%**), **Chatbot** (**46%**), and **Live Chat** (**46%**), helping businesses organize service requests, handle common questions faster, and provide teams with more ways to respond to customers quickly. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Agent360 17 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10038320/Agent360/pricing/) Essential Plan $99.00 Flat Rate,Per Month It includes: - 24/7 AI call answering - Lead qualification & intake - Appointment booking - SMS confirmation - CRM sync - Virtual Assistant - Answering Service Scale Plan $350.00 Flat Rate,Per Month It includes: - Everything in the Essential Plan - Higher volume capacity - Priority support - Custom intake scripts - Human escalation - Bilingual support Unlimited Plan $1,400 Flat Rate,Per Month It includes: - Everything in the Scale Plan - Dedicated success manager - Advanced analytics - API access - Custom integrations - Fair-use overage included - Exclusive AI Chat for your site and "Start a call" widget at no extra cost ## Integrations [ Clio](https://www.capterra.com/p/105428/Clio/)[ Filevine](https://www.capterra.com/p/140815/Filevine/)[ Litify](https://www.capterra.com/p/160393/Litify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.