# Agent360 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Agent360 Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10038320/Agent360 --- # Agent360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Agent360 ## What is Agent360? Agent360 is an AI-powered customer support platform that combines live chat, AI chatbots, ticketing, voice support, a knowledge base, and CSAT surveys into one system. The AI chatbot, Zoe, uses natural language processing to handle routine inquiries, triage questions, and provide accurate responses. When complex issues arise, Zoe transfers conversations to human agents with full context. Voice support enables call handling and appointment booking. The knowledge base gives agents quick access to information for faster resolution. CSAT surveys provide insights into service quality. Agent360 integrates with CRMs, e-commerce platforms, and communication tools through REST APIs, webhooks, and pre-built connectors. The platform supports multiple channels, including Slack, email, WhatsApp, and Facebook Messenger. Bank-grade encryption and GDPR-compliant data handling secure customer information. The system uses SOC 2 compliant infrastructure with tenant isolation to protect data. ## What is Agent360 used for? [Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $67 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Agent360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://getagent360.com/&name=Agent360) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Agent360 0.0 VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $67 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,733) Value For Money 0.0 (0) Value For Money 4.6 (1,487) Customer Service 0.0 (0) Customer Service 4.7 (1,506) ## Agent360 alternatives [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (256)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Chat/Messaging Communicate using direct chat or messages within the system CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Communication Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Agent360 9 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Communicate using direct chat or messages within the system Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Managing service requests, incidents, IT issues & support with a ticketing system Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Allow customers/users to submit support queries and service requests Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Essential Plan $67.00 Flat Rate,Per Month It includes: - 24/7 AI call answering - Lead qualification & intake - Appointment booking - SMS confirmation - CRM sync Scale Plan $350.00 Flat Rate,Per Month It includes: - Everything in the Essential Plan - Higher volume capacity - Priority support - Custom intake scripts - Human escalation - Bilingual support Unlimited Plan $1,400 Flat Rate,Per Month It includes: - Everything in the Scale Plan - Dedicated success manager - Advanced analytics - API access - Custom integrations - Fair-use overage included - Exclusive AI Chat for your site and "Start a call" widget at no extra cost Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)