--- title: "Lagoona Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lagoona Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/10038481/Lagoona/" page_type: "product" language: "en" --- # Lagoona Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Lagoona ## What is Lagoona? Cloud-based CRM software that centralizes customer interactions from WhatsApp, Instagram, calls, and web forms into one interface. It streamlines communication, tracks conversations, monitors response times, and organizes leads across channels. Integrating with Google Ads, Meta Ads, and TikTok Ads, Lagoona connects campaigns with customer data and provides metrics such as CAC, CLTV, and ROAS to measure marketing effectiveness. Conversion funnels and attribution data reveal which channels drive results. The platform automates lead distribution and workflow management, allowing teams to assign conversations, create internal threads, and track performance. It connects to WhatsApp via the Business App and API, enabling message management while retaining phone numbers and contacts. ## What is Lagoona used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price MX$200 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lagoona?[Manage this product listing](https://www.g2.com/products/lagoona-crm/claim_requests/new?auto=true) ## Lagoona Overview Updated September 2026 AI summary Lagoona is a CRM solution designed for organizations of all sizes, offering tools for calendar and contact management, interaction tracking, and lead management. Businesses can manage workflows, integrate with third-party applications, and leverage features such as lead capture, sales reports, and an API. Lagoona is accessible via cloud, web, or Android deployment for flexible use. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lagoona 0.0 VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price MX$200 Usage Based, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (4,388) Value For Money 0.0 (0) Value For Money 4.0 (3,517) Customer Service 0.0 (0) Customer Service 4.1 (3,527) ## Lagoona alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) Highest Rated [Ploomes CRM](https://www.capterra.com/p/207290/Ploomes/) [4.9 (442)](https://www.capterra.com/p/207290/Ploomes/reviews/) Starting price $22.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207290/Ploomes/) ## FAQs about Lagoona Overview ### What company size and specific industries is Lagoona built for? Lagoona is designed for marketing agencies, sales departments, advertising professionals, customer service teams, and businesses that use WhatsApp, Meta, and Google Ads platforms. It fits organizations of varying sizes that manage customer communication, advertising, or sales activities across these channels. Features and Usability ### What are the key features of Lagoona? Lagoona offers API access, calendar management, contact management, interaction tracking, lead capture, lead management, sales reports, third-party integrations, and workflow management. These features support organizing contacts, recording customer interactions, managing leads, tracking sales activity, and connecting Lagoona with other business systems. Pricing ### How much does it cost and what fees or limitations are included? Lagoona starts at MX$200 per month for the Básico plan, with PYME at MX$600 and Negocios at MX$2,000. A 14-day free trial is available without a credit card. Básico includes 1 connection flow, 500 leads per month, and 5 GB storage; higher plans add more capacity and features. Integrations ### Which third-party tools and platforms does Lagoona integrate with? Lagoona integrates with Instagram and WhatsApp. These two platforms cover social messaging and customer communication channels, giving Lagoona direct connections to widely used third-party tools for audience engagement and conversational workflows. Getting Started and Support ### What training and onboarding options does Lagoona offer? Lagoona provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for learning features and setup steps. Getting Started and Support ### What customer support options does Lagoona offer? Lagoona offers Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. Support is available through multiple direct and self-service channels, giving users several ways to get help when needed. ## Features AI summary Based on 14,838 CRM reviews According to Capterra reviewers, these are the CRM features buyers prioritize most when evaluating a solution: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Lagoona includes other CRM capabilities that reviewers also consider important, such as **Contact Management** (**44%**). This feature gives teams a central place to organize customer details, keep records current, and manage ongoing communication, helping businesses maintain stronger relationships and handle day-to-day sales and service tasks more efficiently. API Application programming interface that allows for integration with other systems/databases Calendar Management Track and manage schedules and meetings via an integrated calendar Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Interaction Tracking Track interaction history by documenting conversations for contacts Lead Capture Automatically identify and save contact information of potential customers Lagoona 10 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Sales Reports: Reports specific to sales analysis for trends and strategies - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10038481/Lagoona/pricing/) Básico MX$200.00 Usage Based,Per Month It includes: - 500 leads processed per month - Unlimited users - 1 shared project - 1 node per acquisition channel - 1 connection flow - 5 GB storage - Support via Discord - 14-day free trial without credit card required - 15% discount currently applied PYME MX$600.00 Usage Based,Per Month It includes: - 2,000 leads processed per month - Unlimited users - Includes all Básico features plus: 3 nodes per acquisition channel - 3 connection flows - Administrator roles - 15 GB storage - Onboarding with 50% discount - AI text-to-text agent (coming soon) - Support via web tickets and Discord - 14-day free trial without credit card required - 15% discount currently applied Negocios MX$2,000 Usage Based,Per Month It includes: - 7,000 leads processed per month - Unlimited users - Includes all PYME features plus: Unlimited nodes - Free onboarding - Unlimited projects and flows - Up to 100 GB storage - ERP integration available - AI text-to-audio agent (coming soon) - Open API (coming soon) - 100% human support - 14-day free trial without credit card required - 15% discount currently applied ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.