# Lagoona Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lagoona Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/10038481/Lagoona --- # Lagoona Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Lagoona ## What is Lagoona? Cloud-based CRM software that centralizes customer interactions from WhatsApp, Instagram, calls, and web forms into one interface. It streamlines communication, tracks conversations, monitors response times, and organizes leads across channels. Integrating with Google Ads, Meta Ads, and TikTok Ads, Lagoona connects campaigns with customer data and provides metrics such as CAC, CLTV, and ROAS to measure marketing effectiveness. Conversion funnels and attribution data reveal which channels drive results. The platform automates lead distribution and workflow management, allowing teams to assign conversations, create internal threads, and track performance. It connects to WhatsApp via the Business App and API, enabling message management while retaining phone numbers and contacts. ## What is Lagoona used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price MX$200 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lagoona?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://lagoona.io&name=Lagoona) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lagoona 0.0 VS. [4.5 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price MX$200 Usage Based, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (4,371) Value For Money 0.0 (0) Value For Money 4.3 (3,503) Customer Service 0.0 (0) Customer Service 4.4 (3,512) ## Lagoona alternatives [4.4 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## FAQs about Lagoona Overview ### What company size and specific industries is Lagoona built for? Lagoona is designed for marketing agencies, sales departments, advertising professionals, customer service teams, and businesses that use WhatsApp, Meta, and Google Ads platforms. It fits organizations of different sizes that manage customer communication and digital advertising across these channels. Features and Usability ### What are the key features of Lagoona? Lagoona offers API access, calendar management, contact management, interaction tracking, lead capture, and lead management for sales and relationship workflows. It also includes sales reports, workflow management, and third-party integrations to connect data and coordinate activities across related systems. Pricing ### How much does it cost and what fees or limitations are included? Lagoona starts at MX$200 per month for the Básico plan, with PYME at MX$600 and Negocios at MX$2,000. A 14-day free trial is included without a credit card. Básico includes 1 connection flow, 500 leads per month, 5 GB storage, and unlimited users. Integrations ### Which third-party tools and platforms does Lagoona integrate with? Lagoona connects natively to Instagram and WhatsApp. Getting Started and Support ### What training and onboarding options does Lagoona offer? Lagoona provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual, self-paced learning for reviewing features and setup steps. Getting Started and Support ### What customer support options does Lagoona offer? Lagoona provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user reports. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Calendar Management Track and manage schedules and meetings via an integrated calendar Contact Management Manage, organize, and store contact information Interaction Tracking Track interaction history by documenting conversations for contacts Lead Capture Automatically identify and save contact information of potential customers Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Lagoona 9 features Application programming interface that allows for integration with other systems/databases Track and manage schedules and meetings via an integrated calendar Manage, organize, and store contact information Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Reports specific to sales analysis for trends and strategies Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Básico MX$200.00 Usage Based,Per Month It includes: - 500 leads processed per month - Unlimited users - 1 shared project - 1 node per acquisition channel - 1 connection flow - 5 GB storage - Support via Discord - 14-day free trial without credit card required - 15% discount currently applied PYME MX$600.00 Usage Based,Per Month It includes: - 2,000 leads processed per month - Unlimited users - Includes all Básico features plus: 3 nodes per acquisition channel - 3 connection flows - Administrator roles - 15 GB storage - Onboarding with 50% discount - AI text-to-text agent (coming soon) - Support via web tickets and Discord - 14-day free trial without credit card required - 15% discount currently applied Negocios MX$2,000 Usage Based,Per Month It includes: - 7,000 leads processed per month - Unlimited users - Includes all PYME features plus: Unlimited nodes - Free onboarding - Unlimited projects and flows - Up to 100 GB storage - ERP integration available - AI text-to-audio agent (coming soon) - Open API (coming soon) - 100% human support - 14-day free trial without credit card required - 15% discount currently applied ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.