--- title: "Carti Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Carti Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10038590/Carti/" page_type: "product" language: "en" --- # Carti Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Carti ## What is Carti? Carti is the AI sales associate that turns browsers into buyers. Designed exclusively for Shopify merchants, Carti provides every store visitor with instant, accurate answers about products, shipping, sizing, and policies, keeping them engaged and moving toward checkout. Carti automatically learns your entire product catalog, brand voice, and store policies with no manual training. It proactively engages visitors, recommends products based on customer preferences and behavior, and recovers potential lost sales with timely cart interventions. The built-in insights dashboard shows you exactly what shoppers are asking, so you can optimize your product pages and marketing. ## What is Carti used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Carti?[Manage this product listing](https://www.g2.com/products/carti/claim_requests/new?auto=true) ## Carti Overview Updated September 2026 AI summary Carti provides businesses of all sizes with AI-driven chatbot capabilities to automate customer support, sales, and marketing interactions. Featuring natural language processing, automated responses, and query suggestions, it offers live chat as an option for real-time engagement. Carti is available across cloud, web, desktop, and mobile platforms, allowing flexible deployment to match organizational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Carti 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $49 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Carti alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) ## FAQs about Carti Overview ### What company size and specific industries is Carti built for? Carti is designed for Shopify merchants of any company size, from small businesses to larger retailers. It is built for e-commerce businesses that sell through Shopify, rather than for a specific industry sector, making it suitable for any online store operating on that platform. Features and Usability ### What are the key features of Carti? Carti offers AI/Machine Learning, Natural Language Processing, and a Chatbot for handling customer support, live chat, and automated responses. It also includes query suggestions and tools for sales and marketing conversations, covering both support automation and customer-facing messaging functions. Pricing ### How much does it cost and what fees or limitations are included? Carti starts at $49/month for the Build plan, with a free version and free trial available. The Launch plan has no public price listed, while the $199/month Scale plan adds advanced performance analytics and priority email support. Visitor limits are 1,000, 20,000, and 100,000 monthly visitors. Integrations ### Which third-party tools and platforms does Carti integrate with? Carti integrates with Judge.me and Shopify. These integrations connect Carti to review management and ecommerce operations, covering the main third-party platforms listed in its official catalog. Getting Started and Support ### What training and onboarding options does Carti offer? Carti provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Carti offer? Carti provides email/help desk, FAQ/forum, knowledge base, and chat support. The catalog does not include reviewer feedback about response times, helpfulness, or common support frustrations, so support experience details are not available here. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Carti supports **Automated Responses** and **Natural Language Processing**, giving teams tools to handle routine conversations automatically and better understand user intent. However, it does not include **Language Detection**. Instead, it offers other features that reviewers also rate as important, including **Live Chat** (**48%**), **Customer Support** (**46%**), and **AI/Machine Learning** (**42%**). These capabilities help businesses manage customer conversations in real time, respond to service needs more effectively, and improve chatbot performance over time, allowing teams to deliver faster and more relevant support. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Customer Support Provide online support for your customers through live chat or help desk functionality For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations Live Chat Ability to chat online in real time Carti 8 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Support: Provide online support for your customers through live chat or help desk functionality - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Live Chat: Ability to chat online in real time - Natural Language Processing: Process and analyze human language in text or audio form - Query Suggestions: See options for potential search queries within the system --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10038590/Carti/pricing/) Build $49.00 Usage Based,Per Month It includes: - Up to 20,000 monthly visitors - Self-improving AI sales agent - Flexible branding controls - Proactive customer engagement - White-glove onboarding - Email support Scale $199.00 Usage Based,Per Month It includes: - Up to 100,000 monthly visitors - Self-improving AI sales agent - Flexible branding controls - Proactive customer engagement - Advanced performance analytics - White-glove onboarding - Priority email support ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Judge.me](https://www.capterra.com/p/215990/Judge-me/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.