--- title: "Integra Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Integra Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10038625/Integra/" page_type: "product" language: "en" --- # Integra Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Integra ## What is Integra? Integra is an AI-powered contact center platform that enables businesses to create intelligent virtual agents for handling voice calls. It automates operations by managing multiple calls simultaneously without human agents. Virtual agents, customizable for tasks like customer service, sales, and technical support, leverage natural language processing and machine learning. The platform routes calls to specialized agents based on language, skills, or availability and supports over 57 languages with real-time translation. Its knowledge base feature allows businesses to upload documents for semantic search, aiding agents during conversations. Integra integrates with tools like Salesforce, Zendesk, and HubSpot via APIs and webhooks. It offers batch calling for campaigns, real-time analytics dashboards, and call transcription for quality assurance, with options for human agent transfers when needed. ## What is Integra used for? [Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$297 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Integra?[Manage this product listing](https://www.g2.com/products/integra-consultoria-e-technologia-integra/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Integra 0.0 VS. [### ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting Price R$297 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (402) Value For Money 0.0 (0) Value For Money 4.3 (351) Customer Service 0.0 (0) Customer Service 4.0 (327) ## Integra alternatives [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Zipchat](https://www.capterra.com/p/10014211/Zipchat/) [4.8 (26)](https://www.capterra.com/p/10014211/Zipchat/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10014211/Zipchat/) ## FAQs about Integra Overview ### What company size and specific industries is Integra built for? Integra is designed for contact centers, sales teams, customer support operations, and outbound sales campaigns. It suits businesses that need scalable AI-driven voice solutions, especially organizations handling high-volume customer interactions across sales and service functions. Features and Usability ### What are the key features of Integra? Integra offers AI/Machine Learning, natural language processing, intent recognition, and speech recognition for automated interactions. It also includes live chat, chatbot, email management, and multi-channel communication, plus CRM, customer database, reporting & analytics, real-time notifications, and configurable workflow for customer service and engagement management. Pricing ### How much does it cost and what fees or limitations are included? Integra starts at R$297 per month on the Starter plan, with 2,400 credits, 3 voice agents, 3 members, 1 simultaneous call, and 500 calls monthly. The Growth plan is R$597, Pro is R$997, and Scale is R$1,897, all usage-based with more credits and calls. Integrations ### Which third-party tools and platforms does Integra integrate with? Integra integrates with 10 third-party platforms across CRM, commerce, and communications. Key integrations include HubSpot CRM, Pipedrive, RD Station, Salesforce Customer360, Salesforce Data Cloud, Salesforce Commerce Cloud, Telnyx Suite, and Twilio. It also connects with Salesforce B2B Commerce, Field Service, Manufacturing Cloud, Transportation and Logistics, Automotive, Retail, and Travel & Hospitality. Getting Started and Support ### What training and onboarding options does Integra offer? Integra provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation offers written reference for features and steps, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does Integra offer? Integra provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available here, so user experience details such as response speed, agent helpfulness, or common frustrations cannot be assessed from the provided information. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Integra supports **Automated Responses** and **Natural Language Processing**, giving teams a way to reply faster and understand user intent more accurately across chatbot interactions. However, it does not include **Language Detection**. Instead, it offers other important capabilities that reviewers also value, including **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), which can help businesses manage handoffs to human agents and improve response quality over time, allowing teams to deliver more consistent customer support and handle conversations more efficiently. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Integra 14 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Intent Recognition: Helps understand a user's intentions/actions - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10038625/Integra/pricing/) Starter Plan R$297.00 Usage Based,Per Month It includes: - Transfer to agent or human - Knowledge Base / RAG - Analytics dashboard - Chat support - API access Growth Plan R$597.00 Usage Based,Per Month It includes: - Transfer to agent or human - Knowledge Base / RAG - Analytics dashboard - Priority support - API access Pro Plan R$997.00 Usage Based,Per Month It includes: - Transfer to agent or human - Knowledge Base / RAG - Analytics dashboard - Priority support - API access Scale Plan R$1,897 Usage Based,Per Month It includes: - Transfer to agent or human - Knowledge Base / RAG - Analytics dashboard - Priority support - API access ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/)[ Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)[ RD Station](https://www.capterra.com/p/180098/RD-Station/)[ Salesforce Customer360](https://www.capterra.com/p/10017314/Salesforce-Customer360/)[ Salesforce Field Service](https://www.capterra.com/p/153526/Field-Service-Lightning/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.