# Helpdesk MX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Helpdesk MX Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/10038720/Helpdesk-MX --- # Helpdesk MX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Helpdesk MX ## What is Helpdesk MX? Helpdesk MX brings email, live chat, contact forms, social messages, and multiple stores into one support workspace for e-commerce teams. Each request becomes a trackable ticket in a unified inbox, keeping customer, order, and conversation details connected across channels. Flexible workflows, automation, scripts, custom fields, and integrations give teams more control over routing, priorities, and ticket handling, so support can follow store-specific processes instead of a fixed setup. Built-in live chat works inside the same system as tickets and workflows rather than as a separate tool, making the platform a strong fit for Shopify and other e-commerce platforms that need structured, multi-store support as volume grows. ## What is Helpdesk MX used for? [Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helpdesk MX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://helpdeskmx.com&name=Helpdesk MX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helpdesk MX 0.0 VS. [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (16,293) Value For Money 0.0 (0) Value For Money 4.5 (11,362) Customer Service 0.0 (0) Customer Service 4.4 (10,583) ## Helpdesk MX alternatives [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Autoresponders Create and automatically send premade copy in response to customer messages Chat/Messaging Communicate using direct chat or messages within the system Customizable Branding Add customized logos and colors to align with company branding Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Helpdesk MX 9 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Create and automatically send premade copy in response to customer messages Communicate using direct chat or messages within the system Add customized logos and colors to align with company branding Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Contact vendor for pricing Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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