--- title: "Evaline Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Evaline Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/10038747/Evaline/" page_type: "product" language: "en" --- # Evaline Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Evaline ## What is Evaline? Evaline is an AI-powered chatbot platform that facilitates customer interactions through automated conversations. The platform uses natural language processing to engage website visitors, respond to inquiries, and capture leads around the clock. Evaline blends AI automation with human agent support, directing common questions to the chatbot while enabling human agents to address more complex matters. The platform personalizes responses based on visitor behavior, location, and contextual factors. A unified dashboard allows businesses to manage customer conversations, monitor chatbot performance, and review metrics such as satisfaction rates and response times. Evaline integrates with platforms including WordPress, allowing businesses to implement the chatbot without technical expertise. The platform maintains continuous availability, ensuring customer inquiries receive immediate attention regardless of time zone or business hours. ## What is Evaline used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €19 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Evaline?[Manage this product listing](https://www.g2.com/products/evaline/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Evaline 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €19 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Evaline alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.3 (92)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131274/Sprinklr-Platform/) [Fin](https://www.capterra.com/p/10031266/Fin/) [4.6 (18)](https://www.capterra.com/p/10031266/Fin/#reviews) Starting price $0.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10031266/Fin/) ## FAQs about Evaline Overview ### What company size and specific industries is Evaline built for? Evaline is designed for e-commerce platforms, online retailers, tech companies, service providers, and customer support teams that need AI-driven customer engagement. It fits organizations of varying sizes, especially businesses that want to handle customer interactions and support in digital sales and service environments. Features and Usability ### What are the key features of Evaline? Evaline offers AI/Machine Learning, Generative AI, and Natural Language Processing for chatbot and automation functions. Core features also include live chat, chat/messaging, support ticket management, knowledge base management, CRM, customer segmentation, workflow management, real-time analytics, alerts/escalation, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Evaline starts with a free plan and free trial, then charges €19 per month for the Boost plan, €59 per month for Power, and €199 per month for Ultra. The Free Plan includes one seat, 30-day access to AI features, analytics, automation, and conversation history retention. Getting Started and Support ### What training and onboarding options does Evaline offer? Evaline provides documentation for teams getting started. Documentation offers written reference material that users can review at their own pace for setup steps, feature guidance, and ongoing support during initial adoption. Getting Started and Support ### What customer support options does Evaline offer? Evaline provides email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 1,170 Customer Support reviews Capterra data shows that buyers of conversational AI platforms rank the following features as their top priorities: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **Activity Dashboard** (**45%**) - **Lead Capture** (**58%**) Evaline supports all three features that reviewers rate as most important: **Chatbot**, **Activity Dashboard**, and **Lead Capture**. Together, these capabilities help businesses manage automated conversations, track performance and user activity in one place, and collect potential customer information more effectively, allowing teams to respond faster and turn more interactions into qualified opportunities. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request Automated Responses Automatic reply functionality for incoming messages Autoresponders Create and automatically send premade copy in response to customer messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Evaline 51 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Developers: For the intention to be used by developers - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Recognition: Train your system to interpret and transcribe voice messages - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10038747/Evaline/pricing/) Free Plan €0.00 It includes: - AI Chat: 30 days - Manual chat - Help Center - Ticketing System - Analytics (stats): 30 days - Live visitors: 30 days - Flows / automation: 30 days - Conversation history retention: 30 days - AI Thinking: Standard - AI Copilot (smart reply): 30 days - AI Autopilot (full reply): 30 days - Seats: 1 - Website/Workspace: 1 Boost Plan €19.00 Flat Rate,Per Month It includes: - AI Chat: 300 chats - Manual chat - Help Center - Ticketing System - Analytics (stats) - Live visitors - Flows / automation Power Plan €59.00 Flat Rate,Per Month It includes: - AI Chat: 1500 chats - Manual chat - Help Center - Ticketing System - Analytics (stats) - Live visitors - Flows / automation Ultra Plan €199.00 Flat Rate,Per Month It includes: - AI Chat: Unlimited - Manual chat - Help Center - Ticketing System - Analytics (stats) - Live visitors - Flows / automation Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.