# United World Telecom Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about United World Telecom Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/10038770/United-World-Telecom --- # United World Telecom Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 12, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) United World Telecom ## What is United World Telecom? United World Telecom is a cloud-based communications platform offering VoIP services and virtual phone numbers in over 160 countries. It enables businesses to establish local contact points globally, supporting local two-way voice calling and international toll-free numbers for inbound and outbound communication. The platform features a control panel for managing phone lines, call routing, and reporting. Key tools include custom IVR flows, time-based routing, voicemail transcriptions, call recording, and call analytics. It integrates with CRM platforms, help desk software, and unified communications solutions to connect cloud telephony with business applications. United World Telecom operates without contracts or minimum requirements, allowing businesses to scale phone numbers as needed. It offers call flow design tools, geographic and sequential routing, failover routing, number masking, simultaneous ringing, and custom reporting for call detail records. ## What is United World Telecom used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for United World Telecom?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.globalcallforwarding.com&name=United World Telecom) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Call Center Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Tracking 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Call Transfer 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Transfers live calls to other agents Voice Mail 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Automated Attendant 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. United World Telecom 19 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 4.3 (3) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.3 (3) 4.3 Based on 3 reviews ## Integrations [ Intercom](https://www.capterra.com/p/134347/Intercom/)[ 3CX](https://www.capterra.com/p/158704/3CX/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/)[ Genesys](https://www.capterra.com/p/176458/Genesys/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JD Joey D. Owner Hospitality ### "Best company around" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2026 Price price and the price. And also customer service is top-notch. That’s all there is to say about United world to telecom. Pros The customer service is out of this world. Their prices are absolutely fabulous. I wouldn’t use anybody else. Cons There is no Cons. We are eight years going strong with United world telecom. We have been very happy with them for a little over eight years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Declan M. Founder Retail ### "Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 14, 2026 My overall experience has been very positive. The service is professional, reliable, and well-suited to international business needs. Having a London number for my business has added credibility and accessibility for clients, and United World Telecom has made this simple to implement. Their support team is responsive and helpful whenever needed, and the system is easy to manage on a day-to-day basis. The combination of ease of use, dependable performance, and clear billing makes it a strong solution for businesses looking to establish an international presence without unnecessary complexity. Pros Easy to set up and very straightforward to manage. The onboarding process was smooth, and I was able to activate my London business number quickly without any technical complications. The billing is clear and transparent, with no hidden charges, which is important when running an international business. The service itself is reliable, with consistent call quality and no noticeable downtime. I also appreciate the flexibility of managing everything online, which makes it efficient to control settings remotely. Overall, the platform does exactly what it promises and integrates well into a professional business setup. Cons There is very little to fault in the service overall. If anything, some of the advanced features and settings could benefit from clearer guidance or more detailed explanations for first-time users, particularly those unfamiliar with telecom platforms. While the system is generally intuitive, a slightly more structured onboarding guide or walkthrough would make the initial experience even smoother. That said, once familiar with the platform, everything works efficiently and reliably. These are relatively minor points and do not detract from the overall quality of the service provided. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NP Nirali P. MD Information Technology and Services ### "Response time - Immediate, Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 4, 2026 It was a pleasure connecting and using services of the company. There were times I forgot the password and sometime even the id, but i would get immediate response from the team. Pros I always received immediate response from the team. Call quality is good, also can be considered value for money service is being provided. Cons It would be great if the company can start messaging services for clients so that business becomes more easy for international customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)