--- title: "United World Telecom Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about United World Telecom Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more." source_url: "https://www.capterra.com/p/10038770/United-World-Telecom/" page_type: "product" language: "en" --- # United World Telecom Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) United World Telecom ## What is United World Telecom? United World Telecom is a cloud-based communications platform offering VoIP services and virtual phone numbers in over 160 countries. It enables businesses to establish local contact points globally, supporting local two-way voice calling and international toll-free numbers for inbound and outbound communication. The platform features a control panel for managing phone lines, call routing, and reporting. Key tools include custom IVR flows, time-based routing, voicemail transcriptions, call recording, and call analytics. It integrates with CRM platforms, help desk software, and unified communications solutions to connect cloud telephony with business applications. United World Telecom operates without contracts or minimum requirements, allowing businesses to scale phone numbers as needed. It offers call flow design tools, geographic and sequential routing, failover routing, number masking, simultaneous ringing, and custom reporting for call detail records. ## What is United World Telecom used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for United World Telecom?[Manage this product listing](https://www.g2.com/products/united-world-telecom/claim_requests/new?auto=true) ## United World Telecom Overview Updated September 2026 AI summary United World Telecom delivers a cloud-based business phone system designed for organizations of all sizes, offering core features like automated attendants, call recording, IVR, and voicemail. The platform extends functionality with options such as AI Copilot, CRM integration, real-time analytics, and call center management, supporting teams that require advanced call routing, monitoring, and communication management capabilities. ## FAQs about United World Telecom Overview ### What company size and specific industries is United World Telecom built for? United World Telecom is designed for international businesses of any size, especially global support teams, sales departments, and service desks that need communication tools for cross-border operations. It is a fit for companies with international customer service, sales, or support needs rather than a single specific industry. Features and Usability ### What are the key features of United World Telecom? United World Telecom offers call center management features such as call routing, call transfer, call logging, call recording, and call tracking. It also includes an automated attendant, IVR, voicemail, alerts/notifications, contact management, CRM, activity tracking, and real-time analytics with dashboards and monitoring. Integrations ### Which third-party tools and platforms does United World Telecom integrate with? United World Telecom integrates with 3CX, Genesys, and Gorgias. These third-party tools cover business telephony, customer experience, and support workflows, giving teams a small but focused set of native connection options. Getting Started and Support ### What training and onboarding options does United World Telecom offer? United World Telecom provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars offer scheduled group instruction, and documentation gives written reference material for self-paced learning and feature lookup. Getting Started and Support ### What customer support options does United World Telecom offer? United World Telecom provides email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. User feedback on support is not available in the catalog data, so no clear pattern emerges on response times, helpfulness, or common frustrations. ## Features AI summary Based on 1,873 Cloud PBX reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Call Routing** (**52%** of reviewers rated this feature as critical) - **Mobile Access** (**50%**) - **Voice Mail** (**48%**) United World Telecom includes **Voice Mail** and **Call Routing**, so teams can direct incoming calls to the right destination and capture messages when staff are unavailable. However, it does not include **Mobile Access**. Instead, it offers other important features that reviewers also value, such as **Call Transfer** (**47%**) and **Alerts/Notifications** (**44%**), helping businesses manage call handoffs and stay informed about call activity while keeping communication organized and responsive. Call Routing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Voice Mail 4.8 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Transfer 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Transfers live calls to other agents Activity Dashboard 4.6 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Call Tracking 4.3 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Contact Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information United World Telecom 19 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.7 (9) 4.7 Based on 9 reviews ## Pricing Value for money 4.7 (9) ### Starting price Free trial not available Value for money 4.7 (9) 4.7 Based on 9 reviews ## Integrations [ 3CX](https://www.capterra.com/p/158704/3CX/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/)[ Genesys](https://www.capterra.com/p/176458/Genesys/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (9) 4.8 Based on 9 reviews ## User reviews Overall rating 5.0 Based on 9 reviews Filter by rating 5(9) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JF Jill F. Sales Operations Manager Management Consulting ### "Reliable Service and Excellent Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 7, 2026 We have had a very good experience with United World Telecom. Their team is responsive, professional, and easy to reach whenever support is needed. Quick response times and reliable availability are especially important for us as a business, and their customer support has consistently met our expectations. Pros Their customer support is excellent. They respond very quickly whenever we have questions or need assistance, and their team is consistently available and helpful. The service is also easy to use and manage. Cons There is nothing major to complain about. Some call-management features could always be improved further, but overall our experience has been very positive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SE Shyrine E. Accountant Information Technology and Services ### "Review- United World Telecom" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2026 Worth availing. I am handling two accounts for this supplier but every request I ask, the team is always ready to help via email. Pros The team is responsive and ready to help anytime. Especially \[sensitive content hidden\] and his team. Every request is catered and guided. Cons None so far. I believe every company has flaws but the team of \[sensitive content hidden\] is doing their best to cater the request of its clients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Teddi B. Ownder Wholesale ### "Impressed with product and with customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 20, 2026 I am impressed. I signed up since our office needed a US phone number even though our main office is based out of Europe. We receive our customers calls directly to a cell phone and our US number shows on caller ID when we call our customers. Very cool. And the customer service is excellent. Pros Easy to use and the customer service is superb. The sign up process was easy and you have an actual person assigned to your account should you have any questions. The calls in and out show our US number though we are based out of Europe. Exactly what we want. Cons Ocassionally the app stops working but customer service resolves the issue very quickly. On occassion the call does not go through when calling out, or the app doesn´t always show recent call log. When you answer a call, there is also a slight delay hearing the person who is calling, which is a bit annoying. But the sound of the calls is excellent. Alternatives considered [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Reasons for choosing United World Telecom Ease of set up and excellent customer service made me choose your company over the competitor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ashish G. CEO Research ### "The best VoIP platform for companies looking to connect with international market." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 It has been soothingly great, since it UWT has helped me reach more global clients since my company has started using it. Pros The user friendly interface is my personal favorite. It is as simple as a dialer on your phone. You have an international number, dial it and stay connected. Cons As such there is nothing to dislike about the platform. This is a highly recommended platform if you wish to make international calls at very economic prices. Though there is one thing that i'd like to highlight is that accessing call recordings is a task from the backend. It can be much more easier than the current way to access. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GR Gaurav R. Network Engineer Information Technology and Services ### "Great Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 14, 2026 I've been using United World Telecom's services for both inbound and outbound calling needs and my experience has been great!. They have a great support team that gives prompt replies and solutions both on chat and call. I love their services. Pros I love their services and support. They have really affordable inbound and outbound calling plans with all types of tools. I've used many other providers and GCF is the best one I've found so far. Cons Not much. I've found everything as per my satisfaction. Although, I'd suggest them to add some more countries for outbound callings. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) They were not satisfactory. I was facing problem with my inbound calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LV Laura V. Marketing Operations Manager Marketing and Advertising ### "Great tool for call management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2026 Pros The customer support has been amazing. They always reply super fast my questions and always had a solutions for the business challenges. Cons Nothing to highlight here. The service was great such as the communication with the sales and support team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Joey D. Owner Hospitality ### "Best company around" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2026 Price price and the price. And also customer service is top-notch. That’s all there is to say about United world to telecom. Pros The customer service is out of this world. Their prices are absolutely fabulous. I wouldn’t use anybody else. Cons There is no Cons. We are eight years going strong with United world telecom. We have been very happy with them for a little over eight years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Declan M. Founder Retail ### "Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 14, 2026 My overall experience has been very positive. The service is professional, reliable, and well-suited to international business needs. Having a London number for my business has added credibility and accessibility for clients, and United World Telecom has made this simple to implement. Their support team is responsive and helpful whenever needed, and the system is easy to manage on a day-to-day basis. The combination of ease of use, dependable performance, and clear billing makes it a strong solution for businesses looking to establish an international presence without unnecessary complexity. Pros Easy to set up and very straightforward to manage. The onboarding process was smooth, and I was able to activate my London business number quickly without any technical complications. The billing is clear and transparent, with no hidden charges, which is important when running an international business. The service itself is reliable, with consistent call quality and no noticeable downtime. I also appreciate the flexibility of managing everything online, which makes it efficient to control settings remotely. Overall, the platform does exactly what it promises and integrates well into a professional business setup. Cons There is very little to fault in the service overall. If anything, some of the advanced features and settings could benefit from clearer guidance or more detailed explanations for first-time users, particularly those unfamiliar with telecom platforms. While the system is generally intuitive, a slightly more structured onboarding guide or walkthrough would make the initial experience even smoother. That said, once familiar with the platform, everything works efficiently and reliably. These are relatively minor points and do not detract from the overall quality of the service provided. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NP Nirali P. MD Information Technology and Services ### "Response time - Immediate, Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 4, 2026 It was a pleasure connecting and using services of the company. There were times I forgot the password and sometime even the id, but i would get immediate response from the team. Pros I always received immediate response from the team. Call quality is good, also can be considered value for money service is being provided. Cons It would be great if the company can start messaging services for clients so that business becomes more easy for international customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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