--- title: "Sustain Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sustain Software - reviews, pricing plans, popular comparisons to other Fundraising products and more." source_url: "https://www.capterra.com/p/100388/Sustain/" page_type: "product" language: "en" --- # Sustain Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Sustain ## What is Sustain? Are you struggling to complete simple tasks? Whether it be adding new donations, creating constituent profiles, or things as simple as navigating your way through a complicated software. As fundraisers, we try to be as efficient as possible without these unnecessary hold-ups. Here at Sustain, we made it a point to develop a program that will help youcomplete your daily tasks with ease. Increasing productivity, increases donation, thereforestreamliningyour organization to success. ## What is Sustain used for? [Nonprofit](https://www.capterra.com/nonprofit-software/)[Fundraising](https://www.capterra.com/fundraising-software/)[Donation Management](https://www.capterra.com/donation-management-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 65% Neutral 20% Negative 15% Starting price $50 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sustain?[Manage this product listing](https://www.g2.com/products/sustain/claim_requests/new?auto=true) ## Sustain Overview Updated September 2026 AI summary Sustain offers small businesses a cloud-based solution for managing donations and fundraising activities, with features for tracking donations, managing donors and volunteers, handling events, and supporting online and recurring giving. Additional capabilities include campaign management, mobile giving, and grant management, making it suitable for organizations seeking to coordinate fundraising and donor relations across multiple channels and platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sustain 3.6 (20) VS. [4.5 (1,481)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting Price $50 Per User, Per Month Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (20) Ease Of Use 4.3 (1,480) Value For Money 3.9 (18) Value For Money 4.5 (1,217) Customer Service 4.0 (20) Customer Service 4.8 (1,379) ## Sustain alternatives [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (187)](https://www.capterra.com/p/118759/Aplos-Accounting/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.8 (76)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Sustain Overview ### Which roles and teams benefit most from Sustain? Sustain is most used by advancement, development, and alumni relations teams that manage donor records, fundraising campaigns, and constituent engagement. Nonprofit executives, business managers, and finance-adjacent staff use it to track giving performance and reporting, while school leaders and IT administrators support oversight, data management, and system reliability. Answer based on 14 reviews Overview ### What company size and specific industries is Sustain built for? Sustain is designed for nonprofits of all sizes, from small growing community organizations to large global nonprofits. It is built for the nonprofit sector rather than general business use, making it suitable for charities and mission-driven organizations focused on local or worldwide impact. Features and Usability ### What are the key features of Sustain? Sustain offers alumni management, donor management, and CRM for constituent records, plus campaign management, fundraising management, and event management for outreach. It also includes online giving, mobile giving, payment processing, recurring giving, pledge management, contribution tracking, receipt management, reporting, volunteer management, and gift matching management. Getting Started and Support ### What training and onboarding options does Sustain offer? Sustain provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online sessions support guided setup, webinars cover product topics for groups, and documentation gives written material for self-paced reference. Answer based on 5 reviews Getting Started and Support ### What customer support options does Sustain offer? Sustain offers chat support. Reviewer feedback describes the help as hands-on and responsive in some cases, with users saying customer service can resolve snags and answer questions. Others report slower progress and frustrating interactions when issues are complex or when support cannot fully address integration and reporting problems. Answer based on 6 reviews ## Features AI summary Based on 2,971 Fundraising reviews Capterra reviewers highlight these as the features buyers care about most when choosing donation management software: - **Donation Tracking** (**66%** of reviewers rated this feature as critical) - **Online Giving** (**65%**) - **Contact Management** (**49%**) Sustain supports **Donation Tracking** and **Online Giving**, so organizations can record contributions accurately and accept donations through digital channels. However, it does not include **Contact Management**. Instead, it offers **Donor Management** (**57%**) and **Payment Processing** (**61%**), which give teams better visibility into donor relationships and a reliable way to handle transactions, helping businesses manage fundraising activity more efficiently and maintain consistent donor support. Alumni Management Tools that help educational institutions or fundraising organizations connect with alumni Auction Management Allows businesses to create and manage auctions. Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contribution Tracking View donor contribution history, track how much money have been raised over time and measure progress CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Donation Tracking Track and view detailed financial donation history made by contacts and members Sustain 21 features ### All Features - Alumni Management: Tools that help educational institutions or fundraising organizations connect with alumni - Auction Management: Allows businesses to create and manage auctions. - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Donation Tracking: Track and view detailed financial donation history made by contacts and members - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Email Templates: Pre-made examples and templates for emails - Event Management: Schedule and manage the logistics of activities and other gatherings - Fundraising Management: Activities related to raising money for a specific cause - Gift Matching Management: Ability to match gifts through the system - Grant Management: Monitor application statuses, proposals and award funds - Membership Management: Database of members to track personal information of individuals and families - Mobile Giving: Ability to make a donation from a mobile device/app - Online Giving: Outlet for members and visitors to submit donations electronically - Payment Processing: Accept, record, and reconcile financial transactions - Pledge Management: Track commitments to donate in the future - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Giving: Manage and track recurring gifts - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Volunteer Management: Manage volunteer information and direct volunteer resources --- Get Advice We can help you find the software with the features you need. Features 3.6 (20) 3.6 Based on 20 reviews ## Pricing Value for money 3.9 (18) Free Trial Basic $50.00 Per User,Per Month Value for money 3.9 (18) 3.9 Based on 18 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (20) 4.0 Based on 20 reviews ## User reviews Overall rating 3.6 Based on 20 reviews Filter by rating 5(4) 4(9) 3(4) 2(2) 1(1) Mentioned topic Sorted by most recent JS Jay S. Director of Information Systems Education Management ### "Very Small Company, Very Poor Implementation" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 13, 2019 Again the software itself wasn't that bad, it was the implementation/migration from our previous system that was terrible and the reason we were not successful with Sustain. They set an expectation that we could just send them the SQL database from our previous system and they were experienced enough with that system to take it from there, that they had done this before. That's not at all what happened, the data got only half migrated and it was on me the customer to fill in the holes (though we paid them for implementation services). They had very little in terms of documentation, they had a migration template but didn't give it to me, I had to find it. Very disorganized and immature company, very little documentation, cannot be trusted to move all the data over you need to be successful. Also we had to ask for a new trainer, the first one we got was extremely defensive and gruff, can't believe he's in a customer-facing role, simply does not have the temperament for it. Pros The software itself isn't that bad. Since Sustain is a very small company with only a handful of employees, it was sort of nice to be able to talk to the guy who developed the software, you get to hear why they made the choices they made directly from the horse's mouth. Cons #1 it's not truly web-based, you remote into a Windows server to run essentially a customized Access database. The software was a bit rigid, particularly in reporting. You can't just create your own reports, you only get what Sustain has decided to put in there. None of the canned reports really fit what our team needed and we had to pull the plug on Sustain before they could customize what we needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kimberly L. Development Director Education Management ### "Love Sustain" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2018 Great Service when I call. Pros I love the report system for the donations. I like how I can transfer to other programs in order to save to my files and also email them to others. I also like that it lets me know when there is an address close to another one in case it's the same address. Cons I am not a fan of the latest update to plug in donations. I have to go to another part under the person to put it in and before it would go straight to it to enter. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ian F. Associate Executive Director Education Management ### "Affordable with some bells..." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 October 9, 2018 They're professional, know their stuff, and very helpful! Pros The price of this is something that just about any organization or development professional should consider. While the bells & whistles don't hold a candle to Raiser's Edge, or some of the other "cadillac" versions of donor software, you're not paying an exorbitant sum, either. For a more modest office, this is great. Cons Reports, reports, reports. Every donor software's issue will come down to reports– how easy it is to find the information you've so meticulously entered. While Sustain has some excellent qualities, like all budget donor software, you lose out on the report customization & dashboard (at a glance). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kathleen M. Non profit Consultant Non-Profit Organization Management ### "Great Software for Fundraisers!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2017 Accessible, intuitive and a bargain. I have worked with the Sustain team for years and you can't beat the hands on customer service. Why overpay for useless features overpriced technical support? Pros Logical interface, customer support, easy to use and train others Cons A little cumbersome with Macs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Bart C. ### "Tampa Catholic High School" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 7, 2017 We have been very pleased with the product and the support offered. As with any software, as we use it we find features and functionality that we would like to see added. They have been very responsive to our suggestions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Lisa L. Director of Advancement Education Management ### "Sustain Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2017 The best thing about the Sustain database system is that it works with the Rediker products so that I can bring the information into my advancement office with little effort. The training is important to learn so you can take advantage of all the options. I find the support is excellent and always get a quick answer and willingness to work with me to find the answer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LH Lorna H. Director of Advancement Education Management ### "Very Intuitive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2017 From the first day Sustain was installed I have found the software easy to use. And the rarity I have encountered a question, great customer service! Pros Very intuitive. Cons No user manual. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PS Patti S. ALumni Relations Education Management ### "Great Customer Service Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 1, 2017 In terms of Alumni Relations the software is geared more toward fundrasing, but with the great level of customer support I have received, it does the job. Pros Ease of use Cons Very geared to fundrasing and less geared toward Alumni Relations. Fundrasing is possible because of Alunmni so the software should be more robust for keeping track of alumni. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jenny S. ### "I am a happy customer!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 28, 2017 I have been using Sustain for eight years and I have found Sustain to be a very user friendly software for the most part. The customer services is EXCELLENT! Anytime I have a question or a problem, the support staff is very prompt and helpful. I love that the Sustain team is always looking for ways to integrate functions (such as wealth engine) to make it a one stop shop as much as possible. I would recommend this software to any non-profit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jon P. Principal Education Management ### "Overall positive experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 28, 2017 Sustain has overall been a positive experience. Customer support has been prompt and helpful. In running reports or mail merges, there can be an excessive lag, but I think that is because it our system is hosted. My feeling is that if we were running the software locally, there would not be this lag. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/100388/Sustain/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.