# Sustain Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Sustain Software - reviews, pricing plans, popular comparisons to other Donation Management products and more.

Source: https://www.capterra.com/p/100388/Sustain/pricing

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# 

 Sustain Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Sustain

## What is Sustain?

Are you struggling to complete simple tasks? Whether it be adding new donations, creating constituent profiles, or things as simple as navigating your way through a complicated software. As fundraisers, we try to be as efficient as possible without these unnecessary hold-ups. Here at Sustain, we made it a point to develop a program that will help youcomplete your daily tasks with ease. Increasing productivity, increases donation, thereforestreamliningyour organization to success.

## What is Sustain used for?

[Nonprofit](https://www.capterra.com/nonprofit-software/)[Fundraising](https://www.capterra.com/fundraising-software/)[Donation Management](https://www.capterra.com/donation-management-software/)

Top alternative

Featured

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

65%

Neutral

20%

Negative

15%

Starting price

$50

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Sustain

3.6 (20)

VS.

[4.5 (1,382)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/)

Starting Price

$50

Per User, Per Month

Starting Price

$119

Other, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.5 (20)

Ease Of Use

4.3 (1,381)

Value For Money

3.9 (18)

Value For Money

4.5 (1,118)

Customer Service

4.0 (20)

Customer Service

4.8 (1,281)

## Sustain alternatives

Highest Rated

[4.8 (624)](https://www.capterra.com/p/156860/Donorbox/reviews/)

Starting price

Contact vendor for pricing

[4.3 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/)

Starting price

$99.00

Per User, Per Month

[4.7 (1,286)](https://www.capterra.com/p/131207/Bloomerang/reviews/)

Starting price

$125.00

Per User, Per Month

[4.7 (379)](https://www.capterra.com/p/145329/Fundraising-Software/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alumni Management

Tools that help educational institutions or fundraising organizations connect with alumni

Auction Management

Allows businesses to create and manage auctions.

Campaign Management

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Contribution Tracking

View donor contribution history, track how much money have been raised over time and measure progress

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Donation Tracking

Track and view detailed financial donation history made by contacts and members

Sustain 20 features

Tools that help educational institutions or fundraising organizations connect with alumni

Allows businesses to create and manage auctions.

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

View donor contribution history, track how much money have been raised over time and measure progress

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and view detailed financial donation history made by contacts and members

Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach

Pre-made examples and templates for emails

Schedule and manage the logistics of activities and other gatherings

Activities related to raising money for a specific cause

Ability to match gifts through the system

Monitor application statuses, proposals and award funds

Database of members to track personal information of individuals and families

Ability to make a donation from a mobile device/app

Outlet for members and visitors to submit donations electronically

Accept, record, and reconcile financial transactions

Track commitments to donate in the future

Upload, track, and submit receipts in a central database

Manage and track recurring gifts

Manage volunteer information and direct volunteer resources

Get Advice

We can help you find the software with the features you need.

Features

3.6 (20)

3.6

Based on 20 reviews

## Pricing

Value for money

3.9 (18)

Free Trial

Basic

$50.00

Per User,Per Month

Value for money

3.9 (18)

3.9

Based on 18 reviews

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## Support, customer service and training options

Customer Service

4.0 (20)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (20)

4.0

Based on 20 reviews

## User reviews

Overall rating

3.6

Based on 20 reviews

Filter by rating

5(4)

4(9)

3(4)

2(2)

1(1)

Mentioned topic

Sorted by most recent

JS

Jay S.

Director of Information Systems

Education Management

### "Very Small Company, Very Poor Implementation"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 13, 2019

Again the software itself wasn't that bad, it was the implementation/migration from our previous system that was terrible and the reason we were not successful with Sustain. They set an expectation that we could just send them the SQL database from our previous system and they were experienced enough with that system to take it from there, that they had done this before. That's not at all what happened, the data got only half migrated and it was on me the customer to fill in the holes (though we paid them for implementation services). They had very little in terms of documentation, they had a migration template but didn't give it to me, I had to find it. Very disorganized and immature company, very little documentation, cannot be trusted to move all the data over you need to be successful. Also we had to ask for a new trainer, the first one we got was extremely defensive and gruff, can't believe he's in a customer-facing role, simply does not have the temperament for it.

Pros

The software itself isn't that bad. Since Sustain is a very small company with only a handful of employees, it was sort of nice to be able to talk to the guy who developed the software, you get to hear why they made the choices they made directly from the horse's mouth.

Cons

#1 it's not truly web-based, you remote into a Windows server to run essentially a customized Access database. The software was a bit rigid, particularly in reporting. You can't just create your own reports, you only get what Sustain has decided to put in there. None of the canned reports really fit what our team needed and we had to pull the plug on Sustain before they could customize what we needed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KL

Kimberly L.

Development Director

Education Management

### "Love Sustain"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 13, 2018

Great Service when I call.

Pros

I love the report system for the donations. I like how I can transfer to other programs in order to save to my files and also email them to others. I also like that it lets me know when there is an address close to another one in case it's the same address.

Cons

I am not a fan of the latest update to plug in donations. I have to go to another part under the person to put it in and before it would go straight to it to enter.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Ian F.

Associate Executive Director

Education Management

### "Affordable with some bells..."

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

October 9, 2018

They're professional, know their stuff, and very helpful!

Pros

The price of this is something that just about any organization or development professional should consider. While the bells & whistles don't hold a candle to Raiser's Edge, or some of the other "cadillac" versions of donor software, you're not paying an exorbitant sum, either. For a more modest office, this is great.

Cons

Reports, reports, reports. Every donor software's issue will come down to reports– how easy it is to find the information you've so meticulously entered. While Sustain has some excellent qualities, like all budget donor software, you lose out on the report customization & dashboard (at a glance).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KM

Kathleen M.

Non profit Consultant

Non-Profit Organization Management

### "Great Software for Fundraisers!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 17, 2017

Accessible, intuitive and a bargain. I have worked with the Sustain team for years and you can't beat the hands on customer service. Why overpay for useless features overpriced technical support?

Pros

Logical interface, customer support, easy to use and train others

Cons

A little cumbersome with Macs

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BC

Bart C.

### "Tampa Catholic High School"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

March 7, 2017

We have been very pleased with the product and the support offered. As with any software, as we use it we find features and functionality that we would like to see added. They have been very responsive to our suggestions.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LL

Lisa L.

Director of Advancement

Education Management

### "Sustain Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 7, 2017

The best thing about the Sustain database system is that it works with the Rediker products so that I can bring the information into my advancement office with little effort. The training is important to learn so you can take advantage of all the options. I find the support is excellent and always get a quick answer and willingness to work with me to find the answer.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LH

Lorna H.

Director of Advancement

Education Management

### "Very Intuitive"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 6, 2017

From the first day Sustain was installed I have found the software easy to use. And the rarity I have encountered a question, great customer service!

Pros

Very intuitive.

Cons

No user manual.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PS

Patti S.

ALumni Relations

Education Management

### "Great Customer Service Experience"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 1, 2017

In terms of Alumni Relations the software is geared more toward fundrasing, but with the great level of customer support I have received, it does the job.

Pros

Ease of use

Cons

Very geared to fundrasing and less geared toward Alumni Relations. Fundrasing is possible because of Alunmni so the software should be more robust for keeping track of alumni.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JS

Jenny S.

### "I am a happy customer!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

February 28, 2017

I have been using Sustain for eight years and I have found Sustain to be a very user friendly software for the most part. The customer services is EXCELLENT! Anytime I have a question or a problem, the support staff is very prompt and helpful. I love that the Sustain team is always looking for ways to integrate functions (such as wealth engine) to make it a one stop shop as much as possible. I would recommend this software to any non-profit.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JP

Jon P.

Principal

Education Management

### "Overall positive experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 28, 2017

Sustain has overall been a positive experience. Customer support has been prompt and helpful. In running reports or mail merges, there can be an excessive lag, but I think that is because it our system is hosted. My feeling is that if we were running the software locally, there would not be this lag.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/100388/Sustain/reviews/)

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