--- title: "Symbo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Symbo Software - reviews, pricing plans, popular comparisons to other Sales Engagement Platform products and more." source_url: "https://www.capterra.com/p/10038871/Symbo/" page_type: "product" language: "en" --- # Symbo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Symbo ## What is Symbo? Symbo is a business communications platform purpose-built for outbound sales teams that need to reach more prospects and have more live conversations. The platform combines parallel and power dialing with LocalEdge, a dynamic local presence system that matches outbound caller ID to the prospect's area code using thousands of carrier-monitored numbers. CallerGuardian continuously monitors number health across AT&T, Verizon, and T-Mobile — automatically replacing flagged numbers before they impact answer rates. Symbo also includes multi-channel sales sequences with outcome-based automation, native CRM integrations with Salesforce, HubSpot, Bullhorn, Pipedrive, Zoho, and GoHighLevel, real-time coaching and analytics, and international calling. ## What is Symbo used for? [Sales Engagement Platform](https://www.capterra.com/sales-engagement-platform-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $60 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Symbo?[Manage this product listing](https://www.g2.com/products/symbo/claim_requests/new?auto=true) ## Symbo Overview Updated September 2026 AI summary Symbo delivers predictive dialer capabilities for businesses of all sizes, offering features such as CRM integration, call monitoring, recording, reporting, and campaign management. With deployment via cloud, SaaS, or web, it supports advanced options like AI Copilot, generative AI, IVR, and third-party integrations, making it suitable for organizations seeking to automate and analyze outbound calling operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Symbo 0.0 VS. [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price $60 Per User, Per Month Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (29) Value For Money 0.0 (0) Value For Money 4.5 (26) Customer Service 0.0 (0) Customer Service 4.5 (29) ## Symbo alternatives [elay](https://www.capterra.com/p/10004901/elay/) [4.8 (29)](https://www.capterra.com/p/10004901/elay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10004901/elay/) Highest Rated [Substrata](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/) [4.9 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/) [Outreach](https://www.capterra.com/p/159318/Outreach/) [4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159318/Outreach/) [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) ## FAQs about Symbo Overview ### What company size and specific industries is Symbo built for? Symbo is designed for sales teams in small businesses, mid-market companies, and enterprise organizations, especially those led by sales managers, SDRs, agency owners, outbound sales professionals, CRM users, and enterprise sales directors. It fits companies that need support for outbound sales operations and team-based sales workflows. Features and Usability ### What are the key features of Symbo? Symbo offers AI Copilot and generative AI alongside telephony features such as auto-dialer, predictive dialer, progressive dialer, IVR, call routing, call transfer, caller ID, and voicemail. It also includes CRM, contact management, lead management, campaign management, call recording, call reporting, real-time reporting, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Symbo starts at $60 per user per month for the Essential plan, followed by the $100 Pro plan and the $150 Power Dial plan. A free trial is available. Essential includes CRM sync, call recording, inbound IVR, sales sequences, and unlimited calls to the US, Canada, UK, and Aus. Integrations ### Which third-party tools and platforms does Symbo integrate with? Symbo integrates with AskElephant, Bullhorn, Gmail, Google Calendar, HubSpot CRM, HubSpot Sales Hub, Pipedrive, Salesforce Platform, Spinify, Zapier, Zoho CRM, and Zoho CRM Plus. These integrations cover email, calendar, CRM, sales, and workflow automation tools for connecting daily business systems. Getting Started and Support ### What training and onboarding options does Symbo offer? Symbo provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and later review of product features and steps. Getting Started and Support ### What customer support options does Symbo offer? Symbo provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. No reviewer feedback is available for support, so user experience details like response speed, helpfulness, or recurring frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 308 Sales Engagement Platform reviews Capterra reviewers highlight these as the features buyers care about most when choosing a predictive dialer: - **Call Center Management** (**49%** of reviewers rated this feature as critical) - **Call Recording** (**60%**) - **Reporting/Analytics** (**52%**) Symbo includes **Call Recording** and **Reporting/Analytics**, giving teams a way to review conversations, track outcomes, and measure performance over time. However, it does not include **Call Center Management**. Instead, the product offers **Call Monitoring** (**51%**) and **Call Routing** (**47%**), which support live oversight and direct calls to the right agents or queues. Together, these features help businesses improve call quality, track results, and manage customer interactions more efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Callback Scheduling Schedules callback times Caller ID Identify the number and contact information of a caller before answering the phone Symbo 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10038871/Symbo/pricing/) Essential $60.00 Per User,Per Month It includes: - Integrated sales dialer - Unlimited calls to US, Canada, UK & Australia - Caller ID spam prevention - DID health & reputation monitoring - Voicemail drop - Call recording - Live call coaching & whisper - Inbound IVR, call routing & forwarding - Text messaging - Sales sequences - CRM sync & integrations - Email automation & tracking Pro $100.00 Per User,Per Month It includes: - Dynamic US local presence with 300+ area codes - Call transcription - AI call insights - Sentiment analysis - Talk time ratio - Everything in Essential included Power Dial $150.00 Per User,Per Month It includes: - Up to 4 simultaneous outbound lines - Dynamic local presence in multi-line - Auto dialing - Call list management - Auto retry calls & auto call outcomes - Everything in Pro included ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.