--- title: "Reunion Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Reunion Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/10039029/Reunion/" page_type: "product" language: "en" --- # Reunion Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Reunion ## What is Reunion? Reunion is event management software for restaurants and venues, streamlining private event planning from inquiries to deposit collection. It unifies email and SMS conversations into one inbox, letting staff view message histories and respond without switching tools. The AI-powered follow-up system sends personalized messages based on event details like guest count, date, and menu preferences. Its BEO builder uses AI to pre-fill event info, enabling staff to create branded proposals with auto-pricing, e-signatures, and PDF export. Guests can browse menus and see real-time pricing updates as they make selections. Reunion integrates Stripe for deposit collection after contract signing. The calendar view organizes events with filters by status, room, or team member, while the GM dashboard syncs with POS systems to track revenue and labor costs. Developed by venue operators, Reunion simplifies event management. ## What is Reunion used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reunion?[Manage this product listing](https://www.g2.com/products/reunion/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reunion 5.0 (1) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.0 (4,388) Value For Money 5.0 (1) Value For Money 4.0 (3,517) Customer Service 5.0 (1) Customer Service 4.1 (3,527) ## Reunion alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) Highest Rated [Ploomes CRM](https://www.capterra.com/p/207290/Ploomes/) [4.9 (442)](https://www.capterra.com/p/207290/Ploomes/reviews/) Starting price $22.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207290/Ploomes/) ## FAQs about Reunion Overview ### What company size and specific industries is Reunion built for? Reunion is designed for restaurants with private dining, bars, breweries, sports facilities, event spaces, banquet halls, wineries, tasting rooms, and multi-location groups. It suits hospitality and venue operators that manage bookings or private events across single sites or multiple locations. Features and Usability ### What are the key features of Reunion? Reunion offers contact management, interaction tracking, and lead capture for organizing prospect data and recording engagement. It also includes lead generation, lead management, and sales pipeline management for tracking opportunities, plus task management and workflow management to support sales follow-up and process handling. Pricing ### How much does it cost and what fees or limitations are included? Reunion starts at $99 per month for the Essential Plan, with a $199 one-time onboarding and setup fee, a 0.75% platform fee on payments, and 5 team members included. The Pro Plan is $199 per month with the same setup fee, 0% platform fee, and a free trial is available. Integrations ### Which third-party tools and platforms does Reunion integrate with? Reunion integrates with 4 third-party platforms: CourtReserve, Fishbowl, GoTab POS, and Toast POS. These connections cover membership and booking tools, inventory management, and restaurant point-of-sale systems. Getting Started and Support ### What training and onboarding options does Reunion offer? Reunion provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided setup and Q&A, while documentation and videos offer written and visual reference for self-paced learning and feature review. Getting Started and Support ### What customer support options does Reunion offer? Reunion provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support options are listed in the catalog, but there is no reviewer feedback available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 14,838 CRM reviews According to Capterra reviewers, these are the CRM features buyers prioritize most when evaluating a solution: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Reunion focuses on other CRM capabilities that reviewers also value, including **Contact Management** (**44%**). This feature gives teams a central place to organize contact details, track relationships, and keep outreach efforts consistent, helping businesses maintain clearer customer records and support day-to-day communication. Lead Capture 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Lead Generation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage the process of attracting and converting business prospects into leads Lead Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Sales Pipeline Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Task Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Workflow Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Reunion 8 features ### All Features - Contact Management: Manage, organize, and store contact information - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Sales Pipeline Management: Pipeline view and tracking lead status - Task Management: Create, manage and track all task activities and progression - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial [View pricing plan details](https://www.capterra.com/p/10039029/Reunion/pricing/) Essential Plan $99.00 Flat Rate,Per Month It includes: - $199 one-time onboarding and setup fee - Up to 30 events per month - Full lead pipeline - Email + SMS messaging - 50 SMS credits per month - 50 AI messages per month - Unlimited AI BEOs - AI follow-up sequences - Call transcription - Payment links & deposits - Contracts & e-signatures - 5 team members included (additional members at $10/month each) - Email support - 0.75% platform fee on payments (in addition to Stripe fees) Pro Plan $199.00 Flat Rate,Per Month It includes: - $199 one-time onboarding and setup fee - Unlimited events - Includes everything in the Essential Plan, plus: - Dedicated onboarding specialist - Custom lead form setup - 200 SMS credits per month - Unlimited AI messages - Unlimited AI BEOs - Venue showcase on proposals - EventIQ PnL insights - FOH earnings tracking - Smart gratuity settings - Tripleseat data import - GM Dashboard with daily P&L - Toast POS auto-sync - Podplay and other booking platforms integration - Unlimited team members - Priority support - 0% platform fee on payments Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[ Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[ GoTab POS](https://www.capterra.com/p/215393/GoTab-POS/)[ CourtReserve](https://www.capterra.com/p/152562/CourtReserve/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Chris K. Founder Restaurants ### "Built this because nothing else handled the full private events lifecycle" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2026 I'm the founder, so take this with that context — but I built Reunion because I also operate a venue and couldn't find software that handled the full private event workflow without duct-taping three or four tools together. Most CRMs aren't built for events, and most event platforms skip the sales side. Reunion covers lead capture through final payment in one place. Pros The AI follow-up is the biggest differentiator. Leads get a response within minutes, even at 11pm, and it sounds like a real person who knows the venue. The BEO builder saves hours per event — you answer a few questions and get a polished banquet event order that clients can e-sign. Attribution tracking shows exactly which leads came from Google Ads vs. organic vs. referral, which matters when you're spending money on marketing. The embedded lead form drops into any website in two minutes. Cons Reporting could be deeper — I'd like more customizable dashboards for things like revenue by event type over time. The mobile experience works but isn't as polished as desktop yet. Onboarding takes a bit of hand-holding for venue teams that aren't tech-savvy. Switched from [Tripleseat](https://www.capterra.com/p/118047/Tripleseat/) Much more flexibility, more modern and seamless - easier for the customer to use. SMS and AI follow up/lead scoring features. Beautiful proposals. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.