--- title: "SmartShifts Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SmartShifts Software - reviews, pricing plans, popular comparisons to other Employee Scheduling products and more." source_url: "https://www.capterra.com/p/10039056/SmartShifts/" page_type: "product" language: "en" --- # SmartShifts Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) SmartShifts ## What is SmartShifts? SmartShifts is a web-based platform for managing employees in restaurants and hospitality. It features AI-based scheduling that creates optimized schedules based on availability, labor laws, and operational needs. Time clock tools let employees clock in and out, while managers track attendance, monitor overtime, and ensure compliance with break rules. The platform includes a labor law compliance module covering regulations across all 50 states, addressing overtime, predictive scheduling, and tip credit compliance. It also offers tip management, task management with checklists, and employee onboarding. Team communication tools enhance coordination, and analytics provide workforce insights. SmartShifts integrates with point-of-sale, payroll, and HR systems, centralizing workforce management for single-location and multi-unit operations. It helps manage schedules, labor costs, and compliance efficiently. ## What is SmartShifts used for? [Time Clock](https://www.capterra.com/time-clock-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Task Management](https://www.capterra.com/task-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartShifts?[Manage this product listing](https://www.g2.com/products/smartshifts/claim_requests/new?auto=true) ## FAQs about SmartShifts Overview ### What company size and specific industries is SmartShifts built for? SmartShifts is designed for retail, hospitality, healthcare, and service businesses of varying sizes that manage hourly teams, complex schedules, and labor compliance requirements. It fits organizations that need scheduling support in labor-intensive environments, especially where shift coverage, staffing coordination, and compliance matter. Features and Usability ### What are the key features of SmartShifts? SmartShifts offers shift scheduling, automated scheduling, real-time scheduling, and schedule distribution for workforce planning. It also includes attendance management, clock in/out, time tracking, timesheet management, and vacation or sick leave tracking. Additional features cover employee management, task management, reporting and analytics, and real-time notifications. Pricing ### How much does it cost and what fees or limitations are included? SmartShifts starts at $49 per month for the Pro plan, billed on a usage-based basis. The Pro plan includes advanced scheduling with AI, compliance tools, POS integration, time and attendance tracking, and tip management and pooling. No free version or trial is listed in the provided pricing data. Getting Started and Support ### What training and onboarding options does SmartShifts offer? SmartShifts provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features, steps, and configuration details as needed. Getting Started and Support ### What customer support options does SmartShifts offer? SmartShifts provides email/help desk, phone support, and chat. Support is available through these channels for users who need help with setup, account questions, or day-to-day issues. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations with support. ## Features AI summary Based on 10,047 Employee Scheduling reviews Not all employee scheduling software covers every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Timesheet Management** (**51%** of reviewers rated this feature as critical) - **Mobile Access** (**52%**) - **Employee Management** (**42%**) SmartShifts includes **Timesheet Management** and **Employee Management**, so businesses can track hours accurately and keep staff records organized in one system. However, it does not offer **Mobile Access**. Instead, SmartShifts provides other highly valued features, including **Schedule Distribution** (**46%**), **Calendar Management** (**43%**), and **Online Time Clock** (**46%**), helping businesses share shifts clearly, maintain up-to-date schedules, and record time worked more efficiently. These features give teams better visibility into staffing and time tracking while reducing manual scheduling work. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Attendance Management Manage attendance for classes, shifts, meetings, or events Attendance Tracking Track the attendance of specific individuals or groups Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Calendar Management Track and manage schedules and meetings via an integrated calendar SmartShifts 33 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Time Tracking: Track and measure time worked for employees - Labor Management: Manage the attendance, schedule, and payroll of the labor workforce - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Project Planning: Organize and schedule projects - Project Tracking: Monitor the progress of projects from start to finish - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Schedule Distribution: Assign and distribute work schedules to individual employees or teams within an organization - Shift Management: Facilitate the scheduling and coordination of employee shifts - Shift Scheduling: Schedule shifts via online calendars and available employees - Sick Leave Tracking: Track and manage sick leave time - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10039056/SmartShifts/pricing/) Pro $49.00 Usage Based,Per Month It includes: - Advanced scheduling with AI - Tip management & pooling - Time & attendance tracking - POS integration - Compliance tools Enterprise Contact vendor for details It includes: - Unlimited locations - Payroll integration (Check HQ) - SAML Single Sign-On - Custom integrations - Custom reports Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.