# Quackback Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Quackback Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10039086/Quackback --- # Quackback Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Quackback ## What is Quackback? Quackback is an open source feedback platform that helps product teams ship what users actually want. Users submit and vote on feature requests so you see real demand instead of guessing from the loudest voices. A public roadmap shows what's coming next and cuts repetitive support questions. When you ship, every user who asked for the feature gets notified through your changelog automatically. AI handles the repetitive work. Duplicates get merged, themes get summarized, and feedback from Slack and email is pulled in without manual triage. A built-in MCP server lets AI agents like Claude and ChatGPT search and act on feedback directly. Integrations with Slack, Linear, Jira, GitHub, Intercom, and Zapier keep feedback flowing through your existing stack. Native mobile SDKs capture in-app feedback on iOS and Android. Run as managed cloud or self-host with Docker to keep data under your control. AGPL-3.0 licensed. The open source alternative to Canny, UserVoice, and Productboard. ## What is Quackback used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Quackback?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.quackback.io&name=Quackback) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Quackback 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## Quackback alternatives [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (262)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Quackback Overview ### What company size and specific industries is Quackback built for? Quackback is designed for small, mid-market, and enterprise organizations that manage product feedback and product development. It fits product managers, software developers, customer support teams, and innovation managers across software, technology, and other feedback-driven businesses. Features and Usability ### What are the key features of Quackback? Quackback includes feedback management, surveys and feedback, and multi-channel data collection for gathering input across channels. It also offers sentiment analysis and negative feedback management for reviewing responses, plus knowledge management and workflow management for organizing information and routing feedback through defined processes. Integrations ### Which third-party tools and platforms does Quackback integrate with? Quackback integrates with 4 third-party tools: Azure DevOps, Jira, and Linear for project tracking, plus Slack for team communication. Getting Started and Support ### What training and onboarding options does Quackback offer? Quackback provides documentation for teams getting started with the product. Documentation supports self-paced reference for setup steps, feature explanations, and ongoing use after initial training. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does Quackback offer? Quackback provides email/help desk support, FAQ/forum access, and a knowledge base for self-service help. These channels give users direct contact options plus reference materials for common questions and setup issues. No reviewer feedback is available here to describe response speed, helpfulness, or support experience. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Multi-Channel Data Collection Collect information from multiple sources Negative Feedback Management Identify, track, and respond to negative feedback Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Surveys & Feedback Gauge satisfaction and receive information for improvement and success Quackback 7 features Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Collect information from multiple sources Identify, track, and respond to negative feedback Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Gauge satisfaction and receive information for improvement and success Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/)[ Linear](https://www.capterra.com/p/10026109/Linear/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.