--- title: "Quackback Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Quackback Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10039086/Quackback/" page_type: "product" language: "en" --- # Quackback Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Quackback ## What is Quackback? Quackback is an open source feedback platform that helps product teams ship what users actually want. Users submit and vote on feature requests so you see real demand instead of guessing from the loudest voices. A public roadmap shows what's coming next and cuts repetitive support questions. When you ship, every user who asked for the feature gets notified through your changelog automatically. AI handles the repetitive work. Duplicates get merged, themes get summarized, and feedback from Slack and email is pulled in without manual triage. A built-in MCP server lets AI agents like Claude and ChatGPT search and act on feedback directly. Integrations with Slack, Linear, Jira, GitHub, Intercom, and Zapier keep feedback flowing through your existing stack. Native mobile SDKs capture in-app feedback on iOS and Android. Run as managed cloud or self-host with Docker to keep data under your control. AGPL-3.0 licensed. The open source alternative to Canny, UserVoice, and Productboard. ## What is Quackback used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Quackback?[Manage this product listing](https://www.g2.com/products/quackback/claim_requests/new?auto=true) ## Quackback Overview Updated September 2026 AI summary Quackback enables organizations of all sizes to gather, analyze, and manage customer feedback across multiple channels, supporting efforts to improve customer experience. With features such as sentiment analysis, a unified dashboard, and negative feedback management, it also offers API access, workflow management, and knowledge management. Quackback is available as a cloud-based or on-premise solution for both Linux and Windows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Quackback 0.0 VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (2,902) Value For Money 0.0 (0) Value For Money 4.4 (2,333) Customer Service 0.0 (0) Customer Service 4.5 (2,161) ## Quackback alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Quackback Overview ### What company size and specific industries is Quackback built for? Quackback is designed for small to large organizations that manage customer feedback and product development, especially teams in product management, software development, customer support, and innovation. It fits companies in technology-driven sectors that need organized input from users and internal stakeholders to guide product decisions. Features and Usability ### What are the key features of Quackback? Quackback offers API access, a dashboard, and workflow management for organizing feedback operations. It includes feedback management, negative feedback management, and sentiment analysis for categorizing responses, plus knowledge management. Multi-channel data collection and surveys & feedback support gathering input across different sources. Integrations ### Which third-party tools and platforms does Quackback integrate with? Quackback integrates with 4 third-party tools: Azure DevOps, Jira, Linear, and Slack. These connections cover development and team communication workflows, linking issue tracking and collaboration tools for day-to-day project work. Getting Started and Support ### What training and onboarding options does Quackback offer? Quackback provides documentation for training and onboarding. Documentation gives teams written reference material for reviewing setup steps, learning product features, and checking details as needed during implementation and day-to-day use. Getting Started and Support ### What customer support options does Quackback offer? Quackback provides Email/Help Desk, FAQ/Forum, and a Knowledge Base for customer support. These channels give users written guidance and a place to look up answers, though no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra reviewers highlight these features as the top priorities when evaluating customer experience software: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Quackback includes **Feedback Management** and **Surveys & Feedback**, giving teams a way to collect customer input and organize responses in one place. However, it does not offer **Reporting/Analytics**. Instead, it provides **Negative Feedback Management** (**48%**), which can help businesses identify unhappy customers quickly and respond before issues grow, helping teams improve customer satisfaction and retention. API Application programming interface that allows for integration with other systems/databases Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Multi-Channel Data Collection Collect information from multiple sources Negative Feedback Management Identify, track, and respond to negative feedback Quackback 9 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Multi-Channel Data Collection: Collect information from multiple sources - Negative Feedback Management: Identify, track, and respond to negative feedback - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/)[ Linear](https://www.capterra.com/p/10026109/Linear/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.