# ChatFlow Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ChatFlow Software - reviews, pricing plans, popular comparisons to other Chatbot products and more. Source: https://www.capterra.com/p/10039248/ChatFlow --- # ChatFlow Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ChatFlow ## What is ChatFlow? ChatFlow is an AI-powered customer support platform that creates chatbot agents trained on company content. It builds a knowledge base from web pages, PDFs, spreadsheets, and FAQs to handle customer conversations, generating accurate responses with links to source material for reliability. The platform customizes chatbot tone, personality, and actions, enabling tasks like refunds and password resets without coding. Its no-code setup lets businesses deploy AI agents in minutes by uploading files or connecting to content sources. ChatFlow integrates with CRMs, ticketing systems, and tools like HubSpot, Notion, and Google Sheets, supporting API connections for custom setups. Businesses can embed chatbots on websites and apps using a simple code snippet. Data security is ensured with encryption, role-based access, and audit logging. ChatFlow complies with GDPR and CCPA, offering custom data retention policies and full user control over stored information. ## What is ChatFlow used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $35 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChatFlow?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://chatflow.co/&name=ChatFlow) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChatFlow 0.0 VS. [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $35 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (376) Value For Money 0.0 (0) Value For Money 4.0 (329) Customer Service 0.0 (0) Customer Service 4.3 (308) ## ChatFlow alternatives [4.5 (487)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (376)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about ChatFlow Overview ### What company size and specific industries is ChatFlow built for? ChatFlow is designed for customer support teams, e-commerce businesses, CRM users, and IT service providers that need automated customer interaction tools. It fits small to enterprise organizations across retail, software, and service-based operations that handle customer inquiries and support workflows. Features and Usability ### What are the key features of ChatFlow? ChatFlow offers live chat, chatbot, and proactive chat for customer conversations, plus automated responses, canned responses, and automated routing for support workflows. Its AI Copilot, intent recognition, and natural language processing support message handling, while lead capture, transcripts/chat history, workflow automation, and customizable branding cover sales, records, and setup. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? ChatFlow starts at $35 per month for the Explorer plan, with Hiker at $125 per month and Climber at $425 per month. A free version and free trial are available. Explorer includes 1 agent, 2 team members, and 2,000 message credits monthly. Getting Started and Support ### What training and onboarding options does ChatFlow offer? ChatFlow provides documentation to help teams get started. This written material supports self-paced reference for setup steps, feature guidance, and day-to-day use. Only documentation is listed as a confirmed training option in the catalog data. Getting Started and Support ### What customer support options does ChatFlow offer? ChatFlow provides email/help desk support, a FAQ/forum, a knowledge base, and chat. These channels give users multiple ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Augmented Analytics Analyze data and automatically generate insights using AI/ML technologies Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Canned Responses Shortcuts for inputting frequently used messages ChatFlow 23 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Analyze data and automatically generate insights using AI/ML technologies Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Shortcuts for inputting frequently used messages AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Interprets what a user is doing based on context and helps guide them through the process. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Provide online support for your customers through live chat or help desk functionality Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Used as a promotional or demonstration tool in sales and marketing presentations Helps understand a user's intentions/actions Automatically identify and save contact information of potential customers Ability to chat online in real time Process and analyze human language in text or audio form Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Explorer $35.00 Flat Rate,Per Month It includes: - 2,000 message credits per month - 1 agent - 33 MB agent size - 2 team members - Unlimited links to train the agent - Embed chatbot on unlimited websites Hiker $125.00 Flat Rate,Per Month It includes: - 12,000 message credits per month - 2 agents - 33 MB agent size - 2 team members - Unlimited links to train the agent - Embed chatbot on unlimited websites Climber $425.00 Flat Rate,Per Month It includes: - 40,000 message credits per month - 2 agents - 33 MB agent size - 2 team members - Unlimited links to train the agent - Embed chatbot on unlimited websites Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.