# Lumi Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lumi Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/10039297/Lumi --- # Lumi Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Lumi ## What is Lumi? Lumi is a conversational AI software designed to enhance customer service through natural dialogue. It engages users in human-like conversations, understanding intent and responding clearly. Lumi integrates with databases to handle transactions in real time, managing tasks like order tracking, service issues, and banking across industries such as e-commerce, telecom, and finance. The platform supports multilingual voice communication and transfers calls to human agents when needed, maintaining context during handoffs. Lumi personalizes interactions using customer data, referencing names and order history, while session memory ensures coherent, multi-turn conversations. Implementation involves configuring business logic, securely connecting to databases via APIs, and launching after testing. Lumi’s platform-independent architecture integrates with existing systems, while security features include encryption, access controls, and safeguards against unsafe prompts. ## What is Lumi used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lumi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.concret.io&name=Lumi) ## FAQs about Lumi Overview ### What company size and specific industries is Lumi built for? Lumi is designed for small to mid-sized teams that want to simplify workflows through smart automation. The description does not name specific industries, so it appears suited to general business teams across sectors that need faster, more efficient day-to-day work. Features and Usability ### What are the key features of Lumi? Lumi offers AI Copilot, AI/Machine Learning, and Natural Language Processing for conversational automation, plus a Chatbot for customer interactions. Core business features include CRM, Customer Experience Management, real-time data, Alerts/Escalation, Reporting/Analytics, and an API for system connections. Getting Started and Support ### What training and onboarding options does Lumi offer? Lumi provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and instructor-led training, while documentation gives users written reference material for self-paced learning, feature lookup, and step-by-step guidance as needed. Getting Started and Support ### What customer support options does Lumi offer? Lumi provides email/help desk, phone support, 24/7 live rep, and chat. Support appears to be available across multiple channels, giving users direct ways to contact the team. No reviewer feedback about response speed, helpfulness, or common support issues is available in the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Chatbot AI-based platform which conducts a conversation via auditory or textual methods CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Lumi 10 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases AI-based platform which conducts a conversation via auditory or textual methods Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process and analyze human language in text or audio form Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.