--- title: "QRate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about QRate Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10039380/QRate/" page_type: "product" language: "en" --- # QRate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) QRate ## What is QRate? QRate is a customer experience measurement software that captures feedback and monitors frontline performance in real time. The platform integrates customer feedback, staff evaluations, and sentiment data into a single view, allowing teams to identify issues early and take action. QRate combines customer and frontline perspectives to provide a comprehensive understanding of performance. The software processes data in real time, enabling teams to address issues promptly. QRate offers customizable surveys, dashboards, and integrations that adapt to specific workflows. The platform provides tools for continuous improvement, helping teams make informed decisions based on current data. QRate delivers insights from both customer and staff perspectives, supporting service quality improvements. ## What is QRate used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for QRate?[Manage this product listing](https://www.g2.com/products/qrate/claim_requests/new?auto=true) ## QRate Overview Updated September 2026 AI summary QRate supports businesses of all sizes in managing customer experience by providing tools for feedback collection, sentiment and text analysis, and real-time reporting. Its features include customizable templates, dashboards, and multi-channel survey capabilities, along with options for engagement tracking and multi-language support. QRate is accessible via cloud and a range of desktop and mobile platforms, offering flexibility in deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QRate 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price Contact vendor Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,499) Value For Money 0.0 (0) Value For Money 4.4 (6,536) Customer Service 0.0 (0) Customer Service 4.3 (5,845) ## QRate alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about QRate Overview ### What company size and specific industries is QRate built for? QRate is designed for organizations in banking and finance, food and beverage, healthcare, government, and luxury retail, as well as businesses focused on customer experience and frontline performance improvement. The description does not specify company size, so it appears suited to organizations of varying sizes within those sectors. Features and Usability ### What are the key features of QRate? QRate offers surveys and feedback management, NPS survey structure, and multi-channel communication for collecting responses across channels. It also includes access controls/permissions, customizable forms and templates, customizable reports, dashboards, real-time analytics, sentiment analysis, text analysis, trend analysis, and tagging for organizing feedback data. Getting Started and Support ### What training and onboarding options does QRate offer? QRate provides in person training, live online sessions, webinars, and videos to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover group learning, and videos provide self-paced reference material for reviewing features and steps. Getting Started and Support ### What customer support options does QRate offer? QRate provides email/help desk, FAQ/forum, phone support, and chat. These channels give users several ways to get assistance, from self-service answers to direct contact. No reviewer feedback about support experience is available in the catalog data, so no claims can be made about response speed or helpfulness. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) QRate supports all three of the features reviewers value most: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, review trends and performance data, and turn feedback into informed decisions, allowing teams to improve customer experiences with greater clarity and consistency. Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Customizable Fields Customize data fields to support various needs and use cases Customizable Forms Customize contracts and forms to collect specific information Customizable Reports Alter the layout and content of reports QRate 25 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - API: Application programming interface that allows for integration with other systems/databases - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version QRate Lite $0.00 QRate Pro Product is prices per entity QRate Max based on number of users Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.