--- title: "Zaptilo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zaptilo Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/10039532/Zaptilo/" page_type: "product" language: "en" --- # Zaptilo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Zaptilo ## What is Zaptilo? Zaptilo is a WhatsApp Business API platform that helps businesses manage customer communication with a pay-as-you-go pricing model. It supports bulk WhatsApp campaigns, message scheduling, and real-time delivery tracking. The platform features a no-code chatbot builder to automate interactions, qualify leads, and answer FAQs. Zaptilo integrates with CRMs, ERPs, and other tools via REST API, connecting systems to WhatsApp functionality. Real-time analytics dashboards display delivery rates, read rates, and campaign metrics, while webhooks provide instant notifications for incoming messages and updates. Businesses purchase credits as needed, avoiding subscription fees, with credits remaining active indefinitely. A shared inbox live chat feature enables team collaboration, allowing staff to assign, tag, and resolve conversations. No-code plugins extend functionality, connecting to spreadsheets, payment gateways, and other applications. ## What is Zaptilo used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹0.1 Usage Based, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zaptilo?[Manage this product listing](https://www.g2.com/products/zaptilo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zaptilo 0.0 VS. [4.7 (2,747)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting Price ₹0.1 Usage Based, One Time Starting Price $79 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (2,717) Value For Money 0.0 (0) Value For Money 4.6 (2,492) Customer Service 0.0 (0) Customer Service 4.7 (2,617) ## Zaptilo alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [GoReminders](https://www.capterra.com/p/154785/GoReminders/) [4.8 (293)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/154785/GoReminders/) Highest Rated [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [4.9 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [Omnisend](https://www.capterra.com/p/153508/Omnisend/) [4.7 (837)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/153508/Omnisend/) ## FAQs about Zaptilo Overview ### What company size and specific industries is Zaptilo built for? Zaptilo is designed for marketing agencies, CRM users, developers, and businesses that need WhatsApp automation and integration tools. It fits organizations of different sizes, especially teams that manage customer communication, workflow automation, or software integration around WhatsApp. Features and Usability ### What are the key features of Zaptilo? Zaptilo includes 2-Way Messaging, SMS Messaging, Mass Texting, and Scheduled Messaging for message delivery and response handling. It also offers Automated Responses, Message Personalization, and Customizable Templates, plus AI Copilot, Activity Tracking, API access, and Third-Party Integrations for connecting messaging workflows with other systems. Pricing ### How much does it cost and what fees or limitations are included? Zaptilo starts at ₹0.10 per credit with its Pay-as-you-go Credits plan. A free version and free trial are available. Credits cover messages, campaigns, and chatbot actions, never expire, and can be topped up anytime. Volume purchases range from 10,000 to 250,000 credits, with custom pricing available through sales. Integrations ### Which third-party tools and platforms does Zaptilo integrate with? Zaptilo connects natively to SAP Analytics Cloud, SAP Ariba, SAP Ariba Contracts, SAP BTP, SAP BW/4HANA, SAP Business One, SAP Commerce Cloud, and SAP Customer Data Platform. It also integrates with other SAP tools such as SAP Access Control, SAP Build, SAP Business Network Supply Chain Collaboration, and SAP Digital Manufacturing Cloud, among over 40 integrations. Getting Started and Support ### What training and onboarding options does Zaptilo offer? Zaptilo provides documentation for teams that need written reference material during setup and early use. Documentation can support self-paced learning, outline key features, and give users a place to review steps or product details as needed. Getting Started and Support ### What customer support options does Zaptilo offer? Zaptilo provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. These channels give users several ways to get help, though no reviewer feedback is available to describe response speed, agent helpfulness, or common support frustrations. ## Features AI summary Based on 3,882 SMS Marketing reviews Not all SMS Marketing products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) Zaptilo supports **SMS Messaging** and **Mass Texting**, giving teams a direct way to send text campaigns and reach large contact lists efficiently. However, it does not include **Campaign Scheduling**. Instead, it offers other features that reviewers also rate highly, such as **API** (**54%**) and **Scheduled Messaging** (**49%**), which can help businesses connect messaging workflows with other systems and plan text delivery in advance, allowing teams to manage outreach with more control and consistency. 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Zaptilo 11 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Scheduled Messaging: Send individual or bulk text messages at predetermined times - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Pay-as-you-go Credits ₹0.10 Usage Based,One Time It includes: - Credits are used for sending messages, campaigns, and chatbot actions. - Credit pricing decreases with higher volume purchases. - Credit range: 10,000 to 250,000 credits. - Custom volume pricing is available by contacting sales. - Credits never expire and can be topped up anytime. ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/)[ Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[ SAP BusinessObjects Business Intelligence](https://www.capterra.com/p/92075/SAP-BusinessObjects/)[ TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/)[ SAP Crystal Reports](https://www.capterra.com/p/212107/SAP-Crystal-Reports/)[ Zoho Creator](https://www.capterra.com/p/211755/Zoho-Creator/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.