--- title: "8x8 Engage Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 8x8 Engage Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10039748/8x8-Engage/" page_type: "product" language: "en" --- # 8x8 Engage Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) 8x8 Engage ## What is 8x8 Engage? 8x8 Engage is a customer experience platform that extends CX capabilities beyond the contact center. It unifies communication and collaboration tools, enabling teams to deliver consistent interactions across all channels. The platform offers advanced queue management for real-time orchestration and AI-driven insights to transcribe calls, summarize chats, and detect sentiment, helping teams optimize engagement. Leaders gain predictive insights into customer journeys, refining touchpoints based on data. Supporting calls, video meetings, and messaging, 8x8 Engage integrates with CX, business, and CRM applications to streamline workflows. Built-in security and compliance features protect data and meet regulatory standards, connecting teams and tools to enhance customer experience delivery. ## What is 8x8 Engage used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 8x8 Engage?[Manage this product listing](https://www.g2.com/products/8x8-engage/claim_requests/new?auto=true) ## FAQs about 8x8 Engage Features and Usability ### What are the key features of 8x8 Engage? 8x8 Engage offers CRM, communication management, customer experience management, customer history, and reporting and analytics. These features support tracking customer interactions, organizing communication workflows, managing experience data, and reviewing performance metrics across customer engagement activities. Getting Started and Support ### What training and onboarding options does 8x8 Engage offer? 8x8 Engage provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference and walkthrough material for setup, feature review, and ongoing use. Getting Started and Support ### What customer support options does 8x8 Engage offer? 8x8 Engage provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. User feedback on support quality is not available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 3,736 Contact Center reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating customer engagement software: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) 8x8 Engage focuses on delivering customer engagement capabilities within its own feature set. The product provides tools built to support customer interactions and day-to-day service workflows, giving teams a centralized way to manage conversations and respond to customer needs across engagement channels. These capabilities help businesses maintain consistent communication and improve how teams handle ongoing customer interactions. Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customer History Access previous interactions or concerns to maintain customer relationships Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data 8x8 Engage 5 features ### All Features - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.