# eXpand Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about eXpand Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/10039756/eXpand --- # eXpand Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) eXpand ## What is eXpand? eXpand es una plataforma integral de atención al cliente que unifica en un solo entorno todos los canales de contacto —voz, WhatsApp, redes sociales y campañas— permitiendo gestionar la operación de forma simple, ágil y con contexto en cada interacción. Su enfoque “todo en uno” elimina herramientas aisladas y mejora la experiencia del cliente. Integra inteligencia artificial para automatizar tareas, asistir a los agentes y optimizar cada gestión mediante comprensión de intención y análisis de datos. Permite ejecutar campañas, automatizar procesos de back office y extender la atención a nuevos canales, como llamadas desde WhatsApp. Con dashboards en tiempo real y una arquitectura modular, eXpand brinda control total de la operación, facilita la toma de decisiones y se adapta a distintas industrias, integrándose fácilmente con sistemas existentes. ## What is eXpand used for? [Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eXpand?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://expand.com.uy/&name=eXpand) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eXpand 0.0 VS. [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (881) Value For Money 0.0 (0) Value For Money 4.5 (792) Customer Service 0.0 (0) Customer Service 4.6 (812) ## eXpand alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (462)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about eXpand Overview ### What company size and specific industries is eXpand built for? eXpand is designed for contact centers and customer service teams in mid-sized to large companies across telecommunications, financial institutions, insurance, healthcare, and consumer goods. It fits organizations that need support operations in these regulated and customer-facing industries. Features and Usability ### What are the key features of eXpand? eXpand offers call center management, call routing, call tracking, and IVR for handling inbound and outbound calls. It also includes call monitoring and call recording for supervision, plus call disposition, call reporting, and VoIP connection for documenting interactions and supporting voice communications. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does eXpand offer? eXpand provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does eXpand offer? eXpand provides email help desk support, a knowledge base, and phone support. Support experience details are not available here, so no claims can be made about response speed, helpfulness, or common issues. Users can use the listed channels to seek help and self-serve information. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Disposition Track and report on call outcomes Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Reporting Track and report on all incoming and outgoing calls Call Routing Sends voice calls to a specific queue based on predetermined criteria eXpand 9 features Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.