--- title: "Astra by Wati Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Astra by Wati Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/10039763/Astra/" page_type: "product" language: "en" --- # Astra by Wati Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Astra by Wati ## What is Astra by Wati? Astra by Wati is a cloud-based platform that lets businesses build and deploy AI agents across web chat, WhatsApp, and voice channels. Teams use it to handle lead qualification, appointment booking, and customer support without manual intervention. Astra by Wati connects to existing tools like CRMs and calendars, allowing agents to take actions such as updating records or scheduling meetings directly within conversations. Businesses can configure agents using their own data and content. The platform is suited for small to midsize businesses in industries such as real estate, healthcare, education, and e-commerce that want to manage customer interactions across multiple channels from one place. ## What is Astra by Wati used for? [AI Sales Development Representatives (SDRs)](https://www.capterra.com/ai-sales-development-representatives-sdrs-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[AI Sales Assistant](https://www.capterra.com/ai-sales-assistant-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Astra by Wati?[Manage this product listing](https://www.g2.com/products/wati-astra-by-wati/claim_requests/new?auto=true) ## FAQs about Astra by Wati Overview ### What company size and specific industries is Astra by Wati built for? Astra by Wati is designed for small to mid-sized businesses and teams in sales, customer support, and marketing, especially those operating in e-commerce. It suits organizations that need tools for customer engagement, lead handling, and support across these business functions. Features and Usability ### What are the key features of Astra by Wati? Astra by Wati offers conversational AI, AI/Machine Learning, and human-in-the-loop (HITL) controls for customer interaction automation and real-time conversations. It also includes lead generation, lead qualification, lead scoring, inquiry routing, and personalized omnichannel outreach, plus CRM integration, reporting/analytics, dashboards, and task automation. Pricing ### How much does it cost and what fees or limitations are included? Astra by Wati starts with a free version and free trial, then charges $99 per month for the Pro plan and $399 per month for the Business plan. The free tier includes 1 team member, 100 monthly credits, 1MB training data, Astra branding, and web widget access. Getting Started and Support ### What training and onboarding options does Astra by Wati offer? Astra by Wati provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos support visual walkthroughs and self-paced learning. Getting Started and Support ### What customer support options does Astra by Wati offer? Astra by Wati offers Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. These channels give users multiple ways to find answers or contact support directly. ## Features AI summary Based on 341 Virtual Assistant reviews Capterra reviewers point to the following as the features buyers value most when comparing AI Sales Assistant software: - **Customer Engagement** (**86%** of reviewers rated this feature as critical) - **Lead Management** (**72%**) - **Lead Engagement** (**56%**) Astra by Wati focuses on other capabilities that reviewers also consider important, including **Lead Scoring** (**73%**) and **Scheduling** (**50%**). These features help teams prioritize higher-potential prospects, plan follow-ups more efficiently, and keep sales activity organized, allowing businesses to make better use of their time and improve conversion efforts. Agent Customization Allow users to design the agent's trusted role, tone, and capabilities to suit specific sales workflows AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Conversational AI Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system CRM Integration Integration with third-party CRM systems Customer Interaction Automation Allows users to automate responses to customer inquiries across various channels. Astra by Wati 26 features ### All Features - Agent Customization: Allow users to design the agent's trusted role, tone, and capabilities to suit specific sales workflows - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customer Interaction Automation: Allows users to automate responses to customer inquiries across various channels. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dynamic Modeling: Ability to learn and adapt from interactions with environment and data, and to model varying behavior over time. - Follow-Up Scheduling: Allows the AI agent to schedule and automate follow-ups based on prospect engagement. - For Sales Teams/Organizations: Caters to sales teams - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Independent Decision Making: Allows the AI agent to learn from interactions and adapt its responses accordingly. - Inquiry Routing: Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context. - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Omnichannel Outreach: Support outbound and inbound sales processes autonomously while ensuring high-quality lead engagement - Outreach Performance Analytics: Allows users to track and analyze the effectiveness of automated outbound campaigns. - Personalized Outreach: Allows the AI agent to tailor outreach messages based on customer profiles or past interactions. - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Follow-Up: Allows users to automate responses to sales leads across various channels. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10039763/Astra/pricing/) Pro $99.00 Flat Rate,Per Month It includes: - Up To 3 AI Agents - Up To 3 Team Members - 5,000 Monthly Credits (Rollover) - 50MB Training Data Per Agent (Rich Knowledge Bases) - Web And WhatsApp Channels - Lead Qualification And FAQ Agents - Premium Chat Features (Advanced Reasoning, Custom Prompts) - Voice Agent (Single Language) - Form And Conversational Lead Capture - Advanced Lead Qualification (BANT Collection + Scoring) - Basic Analytics (Conversation Count And Engagement Metrics) - Multi-Lingual Text Conversations - Natural Language Agent Builder - Manage Conversation Via Wati Team Inbox (Team Dashboard) - Seamless Transfer To Human Agent - 60-Days Conversation History Sync From WATI - Remove Astra Branding - Email And Chat Support - Integrations: HubSpot, Slack, Wati (Team Inbox And Assign To Human) Business $399.00 Flat Rate,Per Month It includes: - Unlimited AI Agents - Up To 10 Team Members - 25,000 Monthly Credits (Rollover) - 100MB Training Data Per Agent (Unlimited Knowledge) - Web And WhatsApp Channels - Dedicated Success Manager - Premium Chat Features (Advanced Reasoning, Custom Prompts) - Dynamic Language Switching, Advanced Voice Agent (Regional Languages And Accents) - Form And Conversational Lead Capture - Advanced Lead Qualification (BANT Collection + Scoring) - Advanced Analytics - Multi-Lingual Text Conversations - Natural Language Agent Builder - Manage Conversation Via Wati Team Inbox (Team Dashboard) - Seamless Transfer To Human Agent - 365-Days Conversation History Sync From WATI - Priority Support - White Glove Onboarding, Dedicated Success Manager - Custom Customizations - Scheduled Data Source Syncing - Lead Data Enrichment - Multi-Model Support - WhatsApp Channel Support - Integrations: HubSpot, Slack, Salesforce, Webhook (API Actions) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.