--- title: "Inquirly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Inquirly Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/10039859/Inquirly/" page_type: "product" language: "en" --- # Inquirly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Inquirly ## What is Inquirly? Inquirly is a customer communication platform that consolidates support conversations from chat, email, WhatsApp, and social media into a unified inbox. The platform includes Aily, an AI assistant that handles routine inquiries, performs knowledge base lookups, and routes tickets to appropriate team members. Aily learns from existing data to suggest replies, automate tasks, and support agent efficiency while maintaining data security. The platform features a no-code workflow builder that enables custom chatbot flows, automated responses, and ticket-routing logic. Inquirly works alongside support teams by automating repetitive tasks, allowing agents to focus on complex issues. The AI-powered system provides suggestions and learns continuously to improve performance over time. The platform maintains a privacy-first approach, processing conversations internally without sending data to third-party AI providers. ## What is Inquirly used for? [Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Inquirly?[Manage this product listing](https://www.g2.com/products/inquirly/claim_requests/new?auto=true) ## Inquirly Overview Updated September 2026 AI summary Inquirly enables customer support teams in organizations of all sizes to manage and respond to customer inquiries across multiple channels, combining CRM, ticket management, live chat, email, and knowledge base tools in a cloud-based platform. Notable options include chatbot and generative AI capabilities, along with reporting, analytics, and inventory management for broader operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Inquirly 4.5 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $25 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.6 (1,769) Value For Money 4.5 (2) Value For Money 4.6 (1,519) Customer Service 4.0 (2) Customer Service 4.7 (1,538) ## Inquirly alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169505/Zoho-Desk/) ## FAQs about Inquirly Overview ### What company size and specific industries is Inquirly built for? Inquirly is designed for customer support teams, technical support departments, e-commerce platforms, and service-based businesses of all sizes that need AI-driven customer communication. It is a fit for organizations looking to manage customer inquiries across support and service operations, rather than for one specific company size or industry. Features and Usability ### What are the key features of Inquirly? Inquirly offers support ticket management, help desk management, and SLA management for case handling, plus CRM, customer database, and customer history for contact records. It also includes live chat, chatbot, email management, multi-channel communication, workflow management, reporting and analytics, and role-based permissions. Getting Started and Support ### What training and onboarding options does Inquirly offer? Inquirly provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and direct instruction, documentation offers written reference material, and videos provide recorded walkthroughs for self-paced learning and feature review. Getting Started and Support ### What customer support options does Inquirly offer? Inquirly provides Email/Help Desk, a Knowledge Base, 24/7 Live Rep, and Chat support. User experience with support is not documented in the available catalog data, so no reliable claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 1,744 Customer Support reviews Capterra data shows that buyers of customer support software rank the following features as their top priorities: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Inquirly supports **Chat/Messaging** and **Real-Time Notifications**, giving support teams a direct way to respond to customers and stay updated as new issues come in. However, it does not offer **Call Center Management**. Instead, it includes other features that reviewers also consider important, such as **Chatbot** (**46%**), **Live Chat** (**46%**), and **Support Ticket Management** (**45%**), helping businesses handle conversations across channels, organize support requests, and respond faster to customer needs. Email Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Knowledge Base Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Multi-Channel Communication 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Service Level Agreement (SLA) Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution CRM 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Generative AI 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Use AI to generate content in the form of text, images, videos, etc. Inquirly 49 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial Free Version Elite $25.00 Per User,Per Month Pro $40.00 Per User,Per Month Value for money 4.5 (2) 4.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MH Matt H. Marketing Manager Mental Health Care ### "Helpful customer support tool with strong live chat and chatbot features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 28, 2026 My overall experience with Inquirly has been positive. It is a helpful platform for managing customer support, improving response time, and keeping communication more organized. While there is still room for improvement in customization and analytics, it provides strong value for teams that want a practical support solution. Pros Inquirly is simple to use and helps organize customer conversations in one place. I liked the live chat, chatbot, and ticket management features because they make it easier for the team to respond faster and keep track of support requests. It also helps reduce repetitive work and improves team collaboration. Cons Overall, the experience is good, but some advanced customization and reporting features could be improved. It may also take a little time to adjust the chatbot settings for the best results. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Amirhossein A. Marketing expert Financial Services ### "Easy-to-use customer support platform with great live chat and chatbot features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 28, 2026 My overall experience with Inquirly has been excellent. It helps improve customer support workflow, makes team communication easier, and gives customers faster answers through live chat and chatbot features. It is a valuable tool for businesses that want to manage support more efficiently without making the process complicated. Pros Inquirly is very easy to set up and use. I like how it combines live chat, chatbot automation, ticket management, and team collaboration in one place. It helps our team respond faster, manage customer conversations more clearly, and reduce repetitive support work. The interface is clean, and the customer support experience is smooth. Cons There is not much to dislike. Some advanced customization options could be expanded, but overall the product is very useful and works well for customer support teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.