--- title: "AuraServe Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AuraServe Chat Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10039912/AuraServe-Chat/" page_type: "product" language: "en" --- # AuraServe Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) AuraServe Chat ## What is AuraServe Chat? AuraServe Chat is an AI-powered chatbot that manages customer inquiries, captures leads, and schedules appointments. Operating 24/7, it answers recurring questions, reducing team workload. The chatbot provides accurate responses based on setup content, recommends products and services, and shares details on prices, variants, and availability. Its tone and behavior can be customized to match brand identity. AuraServe Chat offers insights into user questions, highlighting areas for content or process improvement. It integrates with calendar platforms like Google, Outlook, and Calendly for seamless appointment booking. GDPR-compliant, it stores data on EU servers without third-party tracking and supports multiple languages. Setup takes 48–96 hours, with the AuraServe team handling integration after receiving client content. Features include semantic search and analytics to monitor performance and interactions. ## What is AuraServe Chat used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AuraServe Chat?[Manage this product listing](https://www.g2.com/products/auraserve-chat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AuraServe Chat 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €99 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## AuraServe Chat alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) ## FAQs about AuraServe Chat Overview ### What company size and specific industries is AuraServe Chat built for? AuraServe Chat is designed for hotels, restaurants, online shops, service providers, and tourism businesses of all sizes. It fits companies that need customer chat support in hospitality, retail, and service-oriented sectors, including smaller businesses and larger operations handling frequent customer inquiries. Features and Usability ### What are the key features of AuraServe Chat? AuraServe Chat offers live chat, chatbot, and automated responses for customer conversations. It includes AI/machine learning, intent recognition, natural language processing, and language detection to interpret messages. The platform also supports lead capture, multi-language communication, customer experience management, and sales and marketing workflows. Pricing ### How much does it cost and what fees or limitations are included? AuraServe Chat starts at €99/month for the Basic plan, with a €299 setup fee on monthly billing or €199 annually. Pro costs €199/month and Premium costs €499/month. Basic excludes Auto Retrain, WhatsApp Plugin, and Guided Flow Plugin; Pro excludes Webhooks Plugin and branding removal. Getting Started and Support ### What training and onboarding options does AuraServe Chat offer? AuraServe Chat provides documentation for training and onboarding support. Documentation gives teams written reference material for setup steps, feature guidance, and ongoing consultation when users need to review information at their own pace. Getting Started and Support ### What customer support options does AuraServe Chat offer? AuraServe Chat offers Email/Help Desk, Knowledge Base, Phone Support, and Chat. No reviewer feedback about support is available in the catalog, so support quality, response times, and helpfulness cannot be assessed here. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) AuraServe Chat supports all three of the features reviewers rate most highly: **Automated Responses**, **Language Detection**, and **Natural Language Processing**. Together, these capabilities help businesses respond faster, understand user intent across different languages, and deliver more relevant conversations, allowing teams to improve customer support efficiency and handle interactions at scale. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Analytics Tools for the systematic analysis of various types of data or statistics Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations AuraServe Chat 13 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10039912/AuraServe-Chat/pricing/) Basic €99.00 Flat Rate,Per Month It includes: - 1 Chatbot - 1,000 messages per month - Up to 200 knowledge entries - Semantic search - Manual knowledge updates - Basic analytics - Standard support Pro €199.00 Flat Rate,Per Month It includes: - 1 Chatbot - 5,000 messages per month - Up to 1,000 knowledge entries - Auto Retrain (website, 1 source, 24-hour updates) - WhatsApp Plugin - Guided Flow Plugin - Advanced analytics - Prioritized support Premium €499.00 Flat Rate,Per Month It includes: - 2 Chatbots - 15,000 messages per month - Up to 2,500 knowledge entries - Auto Retrain (website, Notion, Drive - 3 sources) - WhatsApp Plugin - Guided Flow Plugin - Webhooks Plugin - Full analytics with exports - Branding removal - Prioritized Support+ Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.