--- title: "Automate Support Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Automate Support Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/10039913/Automate-Support/" page_type: "product" language: "en" --- # Automate Support Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Automate Support ## What is Automate Support? Automate Support is a cloud-based AI chatbot platform that automatically answers visitor questions on a website using the site's own content. Businesses connect it to their website and it builds a knowledge base from existing pages, documents, and FAQs without manual data entry. Teams use Automate Support to handle common customer questions at any hour, reducing the volume of inquiries that reach human agents. When the chatbot cannot resolve a question, it transfers the conversation to a live agent. Responses include citations so visitors can verify the source of each answer. Automate Support integrates with platforms such as Shopify, Wix, and Squarespace. It is best suited for small businesses and e-commerce stores that want to provide consistent customer support without expanding their support team. ## What is Automate Support used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Automate Support?[Manage this product listing](https://www.g2.com/products/automate-support/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Automate Support 0.0 VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $29 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (73) Value For Money 0.0 (0) Value For Money 4.4 (70) Customer Service 0.0 (0) Customer Service 4.7 (70) ## Automate Support alternatives Highest Rated [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239947/UChat/) [Celoxis](https://www.capterra.com/p/5923/Celoxis/) [4.5 (566)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/5923/Celoxis/) [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [Mindset AI](https://www.capterra.com/p/10027071/Mindset-AI/) [4.9 (15)](https://www.capterra.com/p/10027071/Mindset-AI/reviews/) Starting price $30000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10027071/Mindset-AI/) ## FAQs about Automate Support Overview ### What company size and specific industries is Automate Support built for? Automate Support is designed for ecommerce stores, SaaS companies, insurance agencies, and call centers, as well as other businesses that handle repetitive customer inquiries. It fits organizations of different sizes that need to manage recurring support requests more efficiently across high-volume service operations. Features and Usability ### What are the key features of Automate Support? Automate Support offers automated responses, a chatbot, and live chat for customer support and customer experience management. It also includes natural language processing, query suggestions, and transcripts or chat history, plus lead capture for sales and marketing workflows. Getting Started and Support ### What training and onboarding options does Automate Support offer? Automate Support provides documentation to support onboarding and product learning. Documentation gives teams written reference material for reviewing setup steps, exploring features, and checking guidance as needed. Getting Started and Support ### What customer support options does Automate Support offer? Automate Support provides FAQ/forum resources, a knowledge base, and chat support. These channels give users self-service help for common questions and a direct way to ask for assistance when needed. ## Features AI summary Based on 1,278 Conversational AI Platform reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Automate Support includes **Automated Responses** and **Natural Language Processing**, giving teams the tools to reply faster and understand user intent more accurately. However, it does not include **Language Detection**. Instead, it offers other important features that reviewers also value, such as **Live Chat** (**48%**) and **Customer Support** (**46%**), helping businesses manage conversations in real time and handle customer issues more effectively. Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customer Support Provide online support for your customers through live chat or help desk functionality For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations Lead Capture Automatically identify and save contact information of potential customers Automate Support 10 features ### All Features - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Natural Language Processing: Process and analyze human language in text or audio form - Query Suggestions: See options for potential search queries within the system - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Starter $29.00 Flat Rate,Per Month Premium $79.00 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.