--- title: "TheraSaaS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TheraSaaS Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/10039917/TheraSaaS/" page_type: "product" language: "en" --- # TheraSaaS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TheraSaaS ## What is TheraSaaS? TheraSaaS CRM is a HIPAA-compliant software tailored for mental health therapy practices. It simplifies client intake and lead management with custom website forms that integrate with popular builders. A visual pipeline tracks client requests, ensuring transparency during the intake process. The platform centralizes communication with a unified inbox for SMS and email. Automations handle repetitive tasks like lead nurturing, saving therapists time on administrative work. A mobile app lets therapists manage contacts and conversations on the go. TheraSaaS CRM ensures HIPAA compliance through signed business associate agreements and third-party certification. Key features include real-time notifications, contact notes, and analytics dashboards that provide insights into intake metrics and practice growth. Grow your practice with a built-in newsletter builder, social media calendar, and so much more! Schedule a demo today! ## What is TheraSaaS used for? [Healthcare CRM](https://www.capterra.com/healthcare-crm-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $197 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TheraSaaS?[Manage this product listing](https://www.g2.com/products/therasaas/claim_requests/new?auto=true) ## TheraSaaS Overview Updated September 2026 AI summary TheraSaaS provides organizations of all sizes with a Healthcare CRM platform that centralizes appointment management, patient communications, and lead tracking. It features marketing automation, document and contact management, and a range of options like HIPAA compliance, billing, workflow automation, and referral tracking. Available via cloud and mobile apps, it supports both operational and engagement needs for healthcare-focused teams. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TheraSaaS 4.8 (14) VS. [4.4 (18,808)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $197 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (14) Ease Of Use 4.0 (859) Value For Money 4.8 (12) Value For Money 4.0 (786) Customer Service 4.9 (14) Customer Service 4.1 (763) ## TheraSaaS alternatives [4.5 (205)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (6,997)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (175)](https://www.capterra.com/p/90493/ECP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10039917/TheraSaaS/alternatives/) ## FAQs about TheraSaaS Overview ### Which roles and teams benefit most from TheraSaaS? TheraSaaS is most used by practice owners, administrators, and operations leaders who need to manage scheduling, intake, and day-to-day practice workflows. Therapists, counselors, and intake coordinators benefit from streamlined client onboarding, documentation, and communication, while finance and executive roles use it to improve oversight, billing visibility, and operational efficiency. Answer based on 12 reviews Overview ### What company size and industries is TheraSaaS built for? TheraSaaS is designed for small mental health practices, with 100% of reviewers from small businesses and 75% in Mental Health Care. It also serves Hospital & Health Care organizations at 17% and Health, Wellness and Fitness providers at 8%, primarily for Healthcare CRM used by therapists, counseling centers, and intake coordinators. Answer based on 12 reviews Features and Usability ### What are the key features of TheraSaaS? TheraSaaS offers appointment management, automated scheduling, and billing and invoicing for practice operations. It also includes client management, contact management, and a contact database, plus document management and forms management. Additional features include alerts and notifications, workflow management, referral tracking, patient communications, and HIPAA compliance. Getting Started and Support ### What training and onboarding options does TheraSaaS offer? TheraSaaS provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide visual step-by-step guidance. Getting Started and Support ### What customer support options does TheraSaaS offer? TheraSaaS offers Email/Help Desk, FAQ/Forum, and a Knowledge Base for customer support. These channels give users written guidance and a way to submit questions, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 206 Mental Health reviews Capterra data shows that buyers of Healthcare CRM rank the following features as their top priorities: - **Appointment Management** (**55%** of reviewers rated this feature as critical) - **Mobile Access** (**41%**) - **Activity Dashboard** (**44%**) TheraSaaS supports all three features that reviewers rate most highly: **Appointment Management**, **Mobile Access**, and **Activity Dashboard**. Combined, these capabilities help healthcare teams coordinate schedules, stay connected while away from their desks, and monitor daily activity in one place, allowing teams to manage patient relationships more efficiently and respond faster to operational needs. Mobile Access 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Activity Dashboard 4.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Communication Management 4.8 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Pipeline Management 4.8 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Client Management 4.8 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Manage contact details and communication with clients For Healthcare 4.9 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Software designed for the healthcare industry TheraSaaS 26 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Fields: Customize data fields to support various needs and use cases - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Management: Manage, store and organize emails within the system or via third-party apps - For Healthcare: Software designed for the healthcare industry - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Referral Tracking: Log and store the source of contacts/leads - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (14) 4.6 Based on 14 reviews ## Pricing Value for money 4.8 (12) Starter Monthly $197.00 Flat Rate,Per Month Starter Annually $1,997 Flat Rate,Per Year Essentials Monthly $297.00 Flat Rate,Per Month Essentials Annual $2,970 Flat Rate,Per Year Premium Monthly $497.00 Flat Rate,Per Month Premium Annual $4,970 Flat Rate,Per Year Value for money 4.8 (12) 4.8 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (14) 4.9 Based on 14 reviews ## User reviews Overall rating 4.8 Based on 14 reviews Filter by rating 5(12) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Emily C. CEO Health, Wellness and Fitness ### "NEXT LEVEL" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 10, 2026 TheraSaas has been great and they have really taken my business to the next level and I know beyond is right there at our fingertips too once we can start utilizing more of the tools. Pros This feels like the ferrari for my practice - I know it can do so many things and I'm learning how to drive it (since tech is not my zone of genius). I love knowing I have the tools that I didn't have before. It's great that there are so many things in GHL and I appreciate the support TheraSaas has provided. Cons Sometimes it feels like I have to wait to get a response instead of having 24/7 availability (which I know is tough) but they actually respond really quick. I also feel like GHL is a bit confusing at times and I wish I had more time to learn it. TheraSaas does offer things up and I just lack the time to really dig in. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) We needed something hipaa compliant so we made the switch Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 10, 2026 Thank you, Emily! šŸ™ We love hearing that our team responds quickly! Our support is 100% human and in-house, never chatbots or outsourced call centers. And since learning a new platform takes time, every plan includes unlimited 1-to-1 training calls and private Zoom sessions, so you can learn at your pace with a real person by your side! šŸ’™ AB Aubri B. Office Administrator Mental Health Care ### "Streamlines Intake & Speeds Up Response Time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 Overall, TheraSaaS has been a great addition to our intake process. It's not always the most intuitive for non-tech-savvy users, but the automation genuinely saves us time, and the support team makes up for any learning curve. I'd recommend it to any practice looking to streamline their new patient workflow. Pros TheraSaaS provides a great platform to streamline the new patient inquiry process and allow our intake team to collaborate on tasks to stay accountable for every lead, with clear visibility into who's doing what and when. We especially appreciate the automated notifications help make sure nothing falls through the cracks and the auto-response features ensure new patients receive quick acknowledgement to their inquiries. Cons TheraSaaS opens up so many possibilities with its automated workflow features, helping minimize some of the manual tasks on our end. That said, for those of us who aren't especially tech savvy, it can be a little tricky to navigate and set up. I will say, though ā€” the support staff are incredible. They're always willing to help and quick to respond! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 10, 2026 Thank you so much for this wonderful review, AubrišŸ™ We love hearing that your intake team is staying accountable for every lead and that new patients are getting quick acknowledgement. That's exactly what TheraSaaS is built for! We hear you on the learning curve, and you never have to figure it out alone! Every plan includes 1-to-1 Zoom sessions with our in-house team, so we can set up those workflows with you. And thank you for the kind words about our support. We'll pass them along! JR Julius R. Chief Financial Officer Mental Health Care ### "Therasaas is worth the money" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2026 Overall it is worth the investment and customer support figures out difficult parts quickly. It saves a lot of time dealing with the day to day parts of the business through automations. Pros I like the ease of contacting and following up with clients the most, and the quick customer support Cons Sometimes figuring out how to use new parts of Therasaas is tricky, there is a lot to grasp. Currently trying to figure out Memberships has been hard since we have not looked at it before. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 10, 2026 Thank you so much for this review, Julius! šŸ™ We love hearing that TheraSaaS makes client follow-up easier and that automations are saving you time on the day-to-day. That's a huge win! You're right, there's a lot to explore, and Memberships is a big new area to dive into! Our in-house team would love to hop on a 1-to-1 Zoom session and walk through it with you step by step. Just reach out anytime! We're so grateful you're part of the TheraSaaS community! Dr Elizabeth C. Founding Owner Hospital & Health Care ### "Great support for a very helpful product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2026 Fantastic company. I recommend it to my group practice-owning peers all the time. If you need a company with responsive support, this is it! Pros Before TheraSaaS we were running client intake and tracking off an Excel spreadsheet, so this has been a big step up in terms of having an actual system. \[sensitive content hidden\] and his team have been wonderful for support as we have developed a very complex system. The phone tree setup through TheraSaaS/Twilio let us route calls for new callers, insurance-specific questions, testing requests, medication management, and returning clients, and that has made a huge difference in how quickly people get to the right person and in reducing demands on our in-house admin team. Our clients are also very happy with our more comprehensive responsiveness. Cons Some issues with limitations with the underlying go high-level platform, but we appreciate Brent's support for development of workarounds when we hit a wall. Alternatives considered [Admira Suite](https://www.capterra.com/p/80267/Admira-Suite/) [Theraflow](https://www.capterra.com/p/10045592/Theraflow/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing TheraSaaS Compared to TheraFlow, it had a better reputation for tech support and customer service and seemed a bit more focused on admin support over marketing. Compared to Admira, it was more customizable. Compared to Hubstop, it was much cheaper for a HIPAA-compliant version. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor July 6, 2026 Hi Dr. Carr! From an Excel spreadsheet to a full phone tree routing new callers, insurance questions, testing requests, medication management, AND returning clients... that is a serious transformation! This is one of those reviews that reminds us why we do this work. TherapyFlow, Admira, HubSpot... you did the research, ran the comparison, and landed on TheraSaaS! We're honored by that! Thank you for recommending us to your peers. That is the highest compliment we could receive! Brent TheraSaaS Rose H. Owner Mental Health Care ### "Excellent Support Team, Smooth Website Rebuild Process" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 If you're a healthcare or therapy practice considering TheraSaas for a website rebuild, I'd recommend leaning on their support team fully ā€” that's where the real value is. Highly recommend for practice owners who want a polished result without the usual headache. Pros As the owner of a group therapy practice, I needed a website rebuild that reflected our brand without eating up months of my time. TheraSaas delivered on both counts. Their support team was consistently responsive and easy to work with ā€” every question I raised during the rebuild was answered quickly and thoroughly, which made a process I was dreading feel manageable (even enjoyable). The final site captures our practice's voice and professionalism far better than what we had before. Cons As with any custom rebuild, there's a bit of a learning curve getting used to a new platform ā€” but the support team more than made up for it. They immediately respond to any questions I have, and I continue to feel incredbly supported by their team! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 6, 2026 Hi Rose! Wow, this made our day! Thank you so much for taking the time to leave such a thoughtful review. It truly means the world to me and the team to hear that the rebuild felt manageable and even enjoyable. That's exactly what we're going for! Our support team works incredibly hard, and I'm going to make sure they see this. They deserve to know the impact they're making. We're so proud to be a part of your practice's growth, and we're not going anywhere! If there's ever anything you need, you know where to find us. Thank you again for trusting us with something as important as your brand! Brent TheraSaaS SW Stacy W. Owner Mental Health Care ### "We just wish we started with TheraSaaS sooner!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 We recommend TheraSaaS to anyone looking to strengthen their intake process, marketing, and limit paying multiple platforms to do what TheraSaaS can do all-in-one! Pros I only wish we started with TheraSaaS sooner! Once things are set up, the time saved and interconnection of systems are an ongoing benefit to your practice and a significant savings to our bottom line, reducing admin costs and marketing costs. We now use the templates for our newsletters, having a marketing plan, intake process, with automated posts and responses, and our contacts, referrals, and client base continues to grow in one platform. Cons Not much to say here. I wish I had started with TheraSaaS sooner. I can say I don't miss our old spreadsheets. It can take a minute to get things set up, and there is an upfront expense, but it is well worth it! The quick responses and tech support are exceptional. Alternatives considered [Theraflow](https://www.capterra.com/p/10045592/Theraflow/) Reasons for choosing TheraSaaS Customer care, quality service support, product and features Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor July 6, 2026 "I only wish we started sooner" might be my favorite review title! The fact that you're saving on admin costs, consolidating platforms, and actually growing your referral base all in one place... that's exactly the outcome we're building toward for every practice we work with! And yes, I love that you don't miss the spreadsheets. Nobody ever does! šŸ˜„ You also chose us over TherapyFlow, and we don't take that lightly. We're going to keep earning that every single day. Reviews like this fuel our whole team. Thank you for trusting TheraSaaS with your practice! Brent TheraSaaS Susan S. Owner, Child Therapist Hospital & Health Care ### "Worth Every Penny and More" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2026 I've been with TheraSaaS since its very first year, and using this platform has helped me stay true to the most rewarding parts of running my practice, connecting with people. My experience has been nothing short of amazing, truly beyond anything I could have asked for. But what I appreciate most isn't just the features or the efficiency. It's how TheraSaaS helps me stay human. For instance, when a family comes back and fills out a new intake, I can pull up every conversation we've ever had. I know their history, and any team member helping them can see that conversation and pick up the baton, personalizing my intakes even if I have a change in who is replying to the intake. Because of that, my intake replies don't feel like form letters; they feel personal, because they are. Families feel seen and validated from the very first touchpoint because they don't get lost in a system or spreadsheet, and that matters enormously in this field. That kind of continuity is rare in a CRM, and it's something I didn't even know I needed until I had it. It's changed the way I connect with the families I serve. If you're a therapist or practice owner considering TheraSaaS, I can't recommend it enough. I've been here from the beginning, and I'm not going anywhere. Pros There is so much I love. I don't know what I like most because the visual pipeline is amazing and keeps me organized, the workflow automation and template options are top-notch, and hands down it has the best customer support I have ever gotten from a software company. The Support is not only fast and responsive, but it is also personal. Cons Initially, the price for a CRM felt daunting. That was because I didn't know what I didn't have. The price is not a con, but initially, before I knew the benefits and all the $$$$ it would save me, I liked that least. But now, honestly, there's nothing I don't like about TheraSaas. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) I couldn't keep up or keep everything straight! Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reasons for choosing TheraSaaS Customer Support hands down, and my Sales Calls with Brent Stutzman Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 14, 2026 Thank you, Susan! Thank you for being such a faithful subscriber! Susan D. Admin Mental Health Care ### "TheraSaas!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2026 It is very user friendly and helpful! I love the App and I feel it is great for customer support and easy to use! Pros I really like this App because it helps keep me organized and makes it easy to stay on top of everything. Cons Honestly, there's nothing I dislike about the app. It's easy to use and keeps me organized. That's it! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 14, 2026 Wow, this made our day! šŸ§” Staying organized and keeping up with everything is exactly what TheraSaaS is built for, so hearing that it's actually delivering on that means the world to us! We love having you as part of the community, and our team is always here if you ever need anything. Thanks so much for taking the time to share this! CS Carrie S. Associate Director Mental Health Care ### "Starting TheraSaas with our company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2026 Overall experience has been easy with attentive and knowledgable staff. The program is liked by all out staff. Pros We are very happy with this new program we are using. The start up was very easy and the staff have been so attentive to our needs. Most of the time our questions or requests have been answered with in the same day. The program is also very user friendly and easy to build to what your needs are. Cons We have no cons at this time. I do wish there was a way to set some of the filters so it applies to all our staff instead of everyone having to do it specifically under their account. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 14, 2026 Wow, thank you so much for this! šŸ§” Hearing that your whole team is enjoying TheraSaaS and that our staff has been attentive to your needs is exactly what we work hard for every day! We also really appreciate you sharing the feedback about the filters... we now have "Smart Filters" for your pipelines so you can quickly access them. We're so glad the setup was smooth and that the platform is working well for your practice. We're always here for you! Brent KG Kasey G. Practice Manager Mental Health Care ### "Good Experience " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 5, 2026 Overall, TheraSaaS has been very helpful. There was definitely a learning curve at the beginning, but after using it for several months, it has become much easier to navigate and use effectively. I know there are still many features we havenā€™t fully utilized yet, so weā€™re excited to continue exploring and making the most of everything it has to offer. Pros Their customer service is incredibly responsive. Anytime Iā€™ve had a question or needed help problem-solving, the TheraSaaS team has always been quick to help and come up with a solution. The dashboard is also a great resource. I enjoy having one system to keep everything streamlined. Cons I wish the conversations feature had a more user-friendly layout. It would also be helpful to have a function that flags opportunities we havenā€™t heard back from within 48 hours, making follow-up easier and more efficient. Sometimes when thereā€™s an issue, and I meet with someone to resolve it, I feel like weā€™re fully aligned on what Iā€™m asking for. However, once the fix is implemented, other issues sometimes come up that I hadnā€™t anticipated. When I submit a support ticket afterward, Iā€™m sometimes connected with a different customer service representative and find myself needing to re-explain why things were originally set up a certain way. That can be a bit tiresome, though I understand thereā€™s no perfect system or solution. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 14, 2026 This means so much to us, thank you! šŸ§” We're so glad the dashboard is helping you keep everything in one place and that our team has been there when you needed us! We also really appreciate you taking the time to share such thoughtful feedback on the cons. The conversations layout, the 48 hour follow up flag idea, and the continuity between support reps are all things we take seriously and want to keep improving on! We hear you and we're always working to make the experience better! We love that TheraSaaS has become easier to navigate over time and we can't wait to help you unlock even more of what the platform can do. We're always in your corner! - Brent Jaclyn A. Business Operations and Administration Mental Health Care ### "The very BEST CRM for our private practice!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 We've been using TheraSaaS for about 4 years now and it's never disappointed. The support staff is amazing. They are so responsive. It's the only customer relationship management software I would actually recommend. Pros TheraSaaS is the only CRM for our private practice not just because of it's incredible capabilities and constant improvements, but it's easy to use and a great value for the money. Cons I'm not sure there is anything that I dislike about TheraSaaS. It literally does everything our business needs it to do... and some. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing TheraSaaS TheraSaaS has a better value for the money, along with way better support and a plethora of functionality. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 14, 2026 Four years and going strong, that is everything!! šŸ§” We are so grateful for your loyalty and trust in TheraSaaS! Knowing that we've been able to show up for your practice year after year and keep delivering means the absolute world to our team! We never take that for granted! We love that you chose TheraSaaS and we are committed to keep making it better and better for you. Here's to many more years together! - Brent AN Anonymous User Therapist and Intake Coordinator Mental Health Care ### "Simple, Reliable Platform for Therapy Practice Lead Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 Overall, my experience with TheraSaaS has been positive. Itā€™s been a reliable tool for keeping things organized and running smoothly behind the scenes. Itā€™s especially helpful for managing administrative tasks so I can focus more on clients. Pros What I liked most about TheraSaaS is how simple and straightforward it is to use. It makes managing client information, conversations, and day-to-day tasks feel much more organized. The layout is clean, and it doesnā€™t take long to learn, which is really helpful when youā€™re already busy. The analytics section is robust and can be easily customized for the metrics that are important to your business. Cons There are some areas where it could offer more flexibility or customization, especially depending on how you like to structure your workflow. A few features feel a bit limited and could be expanded, as an example, it would be helpful to edit a text message after sent. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 14, 2026 This is so great to hear, thank you! šŸ§” Keeping things simple and organized so you can focus more on your clients is exactly why TheraSaaS exists! We love that the analytics have been a helpful tool for your practice and that the layout has been easy to pick up even with a busy schedule! We also appreciate the honest feedback on customization and flexibility, that kind of input genuinely helps us make TheraSaaS better for everyone! We're always improving and love having you along for the ride! -Brent KF Kate F. Mental Health Counselor Health, Wellness and Fitness ### "TheraSaas is an essential tool for busy intake teams! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 Since implementing the tool and over the past months of learning our way around the product we have been extremely satisfied and grateful for their customer support! Pros We have loved the improvement in our intake process since starting to use TheraSaas! Our team is able to communicate with one another and see the interactions with clients behind the scenes so easily. We love that we are able to organize contacts and events that we are hosting all in one place! Cons We wish we could integrate our EHR with TheraSaas to have an even smoother intake process, but this is something that almost no CRMs are able to do because of HIPAA. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 14, 2026 We love hearing this so much, thank you! šŸ§” Helping your team stay connected and see everything happening with clients behind the scenes is exactly what TheraSaaS is built for! So grateful for your patience as you've learned the platform and we're always here to support you every step of the way! -Brent KM Kate M. Intake Coordinator Mental Health Care ### "Awesome CRM for a Private Practice! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2026 I was a little nervous at first since I am not computer savvy, but I easily caught on and and it helps me to do my job well. I like to be organized and not forget any potential clients; TheraSaaS does that for me. All the features it offers keeps potential clients well organized, not forgotten, and note taking a breeze. Clicking on a clientā€™s box, I can easily access all information in a jiffy. I never need to repeat what Iā€™ve already asked a client, my side notes make it easy to quickly review before reaching out to them again. It helps add a very personal touch to each client when they feel theyā€™ve been remembered. Pros I love the convenience, the format, the ease of use, the organizational structure which keeps all clientā€™s information organized and simple to access. This is a game changer for my job! Cons I can honestly say that I have no negatives to mention about working on it. I have been working on TheraSaaS for four years now and I absolutely love it! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 22, 2026 Thank you so much, Kate! We love, that YOU LOVE, TheraSaaS and it's a tremendous help to you and your practice. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.