# Hay Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hay Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10039981/Hay --- # Hay Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Hay ## What is Hay? Hay is source-available support automation that resolves tickets without escalating to human agents. It connects to your helpdesk, e-commerce platform, and payment provider to carry out real actions inside the conversation: processing refunds, cancelling subscriptions, checking order status, updating addresses, resetting passwords. Setup is plain language. Upload your support playbooks, connect your tools, and Hay handles tickets based on your instructions. No flowcharts, no coding. Testing mode lets you review responses before they reach a customer, and every decision is logged with reasoning chains. Connects to 25+ tools including Shopify, WooCommerce, Stripe, Zendesk, Freshdesk, and HubSpot. Works alongside your existing helpdesk. Multi-channel support covers WhatsApp, Instagram, email, and web chat with unified routing. Flat-rate pricing with included resolutions. No per-seat fees. EU-hosted for GDPR compliance, with source-available code for full transparency. ## What is Hay used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $55 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://hay.chat/&name=Hay) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hay 0.0 VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $55 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,767) Value For Money 0.0 (0) Value For Money 4.6 (1,517) Customer Service 0.0 (0) Customer Service 4.7 (1,536) ## Hay alternatives [4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Hay Overview ### What company size and specific industries is Hay built for? Hay is designed for e-commerce companies, customer support teams, CRM users, and payment processors of any size that need open-source AI automation for customer service. It is a fit for businesses handling customer inquiries in online retail, support operations, payments, and CRM-focused environments. Features and Usability ### What are the key features of Hay? Hay offers AI Copilot, help desk management, and support ticket management for handling customer requests. It also includes multi-channel communication, customer communication, and interaction tracking, plus workflow management, queue management, alerts/notifications, real-time notifications, reporting/analytics, and a knowledge base management system. Pricing ### How much does it cost and what fees or limitations are included? Hay starts at $55 per month on the Solo Plan, with a free version and free trial available. Solo includes 500 resolutions, all core features, and email support, plus $0.27 per extra resolution. Starter costs $149 monthly for 2,000 resolutions, and Growth costs $799 monthly for 20,000 resolutions. Integrations ### Which third-party tools and platforms does Hay integrate with? Hay integrates with HubSpot CRM, Shopify, Stripe, WhatsApp, WooCommerce, and Zendesk Suite. These catalog integrations cover CRM, ecommerce, payments, messaging, and support tools, giving Hay connections to six third-party platforms. Getting Started and Support ### What training and onboarding options does Hay offer? Hay provides live online sessions and documentation for teams getting started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features, steps, and procedures. Getting Started and Support ### What customer support options does Hay offer? Hay provides email/help desk support, a knowledge base, and chat. These channels give users written guidance and direct assistance for common questions, setup issues, and account concerns. No reviewer feedback is available here, so support quality, response speed, and helpfulness cannot be assessed from user sentiment. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customer Communication Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Hay 15 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Managing service requests, incidents, IT issues & support with a ticketing system Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Allow customers/users to submit support queries and service requests Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Solo Plan $55.00 Flat Rate,Per Month It includes: - 500 resolutions included - $0.27 per extra resolution - All core features - Email support Starter Plan $149.00 Flat Rate,Per Month It includes: - 2,000 resolutions included - $0.22 per extra resolution - All core features - Priority support Growth Plan $799.00 Flat Rate,Per Month It includes: - 20,000 resolutions included - $0.16 per extra resolution - All core features - Priority support ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.