--- title: "Hay Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hay Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/10039981/Hay/" page_type: "product" language: "en" --- # Hay Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Hay ## What is Hay? Hay.chat is open-source customer support automation software that performs tasks like processing refunds, updating orders, and resetting passwords without redirecting to FAQs or human agents. It integrates with e-commerce platforms, CRMs, and payment providers to complete actions within the same conversation by accessing live data. Operations such as canceling subscriptions, checking order status, and updating shipping addresses are handled seamlessly. Configured using plain language instead of flowcharts, Hay.chat allows support playbooks and policies to be uploaded for training. Testing mode enables review and correction of responses before deployment. Each decision is logged with reasoning chains, detailing the information checked and response logic. The platform integrates with helpdesk systems, CRMs, and payment processors, operating across multiple communication channels with unified routing. Hosted in Europe for compliance, it supports AI models from OpenAI and Anthropic. ## What is Hay used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $55 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hay?[Manage this product listing](https://www.g2.com/products/hay-chat-hay/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hay 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $55 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (20) Value For Money 0.0 (0) Value For Money 4.6 (19) Customer Service 0.0 (0) Customer Service 4.7 (20) ## Hay alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Intelswift](https://www.capterra.com/p/10026383/Intelswift/) [4.8 (20)](https://www.capterra.com/p/10026383/Intelswift/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10026383/Intelswift/) Highest Rated [Corebee](https://www.capterra.com/p/10037954/Corebee/) [5.0 (1)](https://www.capterra.com/p/10037954/Corebee/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10037954/Corebee/) ## FAQs about Hay Overview ### What company size and specific industries is Hay built for? Hay is designed for e-commerce platforms, customer support teams, CRM users, and payment processors that need open-source AI automation for customer service. It fits businesses of varying sizes that want to automate support workflows, especially in commerce, customer service, and payments-related operations. Features and Usability ### What are the key features of Hay? Hay offers AI Copilot, support ticket management, help desk management, and workflow management for organizing service requests. It also includes multi-channel communication, customer communication, interaction tracking, queue management, knowledge base management, reporting/analytics, activity dashboards, alerts/notifications, real-time notifications, and search/filter tools. Pricing ### How much does it cost and what fees or limitations are included? Hay starts at $55 per month for the Solo Plan, which includes 500 resolutions and charges $0.27 for each extra resolution. The Starter Plan is $149 monthly with 2,000 resolutions and $0.22 extra per resolution, and the Growth Plan is $799 monthly with 20,000 resolutions and $0.16 extra. Free version and free trial are available. Integrations ### Which third-party tools and platforms does Hay integrate with? Hay integrates with 6 third-party platforms: HubSpot CRM, Shopify, Stripe, WhatsApp, WooCommerce, and Zendesk Suite. These integrations cover CRM, ecommerce, payments, messaging, and customer support, giving Hay connections to common business systems used for sales, transactions, and service. Getting Started and Support ### What training and onboarding options does Hay offer? Hay provides live online training and documentation for teams getting started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review and step-by-step consultation when needed. Getting Started and Support ### What customer support options does Hay offer? Hay provides email/help desk support, a knowledge base, and chat. These channels give users direct contact and self-serve help for common questions, setup guidance, and troubleshooting. No reviewer feedback is available here, so support experience details such as response speed or helpfulness cannot be assessed. ## Features AI summary Based on 1,744 AI Agents for Customer Support reviews Capterra data shows that buyers of customer support software rank the following features as their top priorities: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Hay includes **Real-Time Notifications**, which helps teams respond quickly as new support activity comes in. However, it does not offer **Chat/Messaging** or **Call Center Management**. Instead, it provides **Support Ticket Management** (**45%**), giving teams another way to organize, track, and resolve customer issues efficiently. Together, these features help businesses stay on top of requests, improve response handling, and provide teams with better visibility into day-to-day support work. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Hay 19 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer History: Access previous interactions or concerns to maintain customer relationships - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language: Multilingual capabilities allow the AI to process inquiries from many languages - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Support Ticket Management: Allow customers/users to submit support queries and service requests - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10039981/Hay/pricing/) Solo Plan $55.00 Flat Rate,Per Month It includes: - 500 resolutions included - $0.27 per extra resolution - All core features - Email support Starter Plan $149.00 Flat Rate,Per Month It includes: - 2,000 resolutions included - $0.22 per extra resolution - All core features - Priority support Growth Plan $799.00 Flat Rate,Per Month It includes: - 20,000 resolutions included - $0.16 per extra resolution - All core features - Priority support ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.