# Hay Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hay Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10039981/Hay --- # Hay Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Hay ## What is Hay? Hay is source-available support automation that resolves tickets without escalating to human agents. It connects to your helpdesk, e-commerce platform, and payment provider to carry out real actions inside the conversation: processing refunds, cancelling subscriptions, checking order status, updating addresses, resetting passwords. Setup is plain language. Upload your support playbooks, connect your tools, and Hay handles tickets based on your instructions. No flowcharts, no coding. Testing mode lets you review responses before they reach a customer, and every decision is logged with reasoning chains. Connects to 25+ tools including Shopify, WooCommerce, Stripe, Zendesk, Freshdesk, and HubSpot. Works alongside your existing helpdesk. Multi-channel support covers WhatsApp, Instagram, email, and web chat with unified routing. Flat-rate pricing with included resolutions. No per-seat fees. EU-hosted for GDPR compliance, with source-available code for full transparency. ## What is Hay used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $55 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://hay.chat/&name=Hay) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customer Communication Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Hay 15 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Managing service requests, incidents, IT issues & support with a ticketing system Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Allow customers/users to submit support queries and service requests Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Solo Plan $55.00 Flat Rate,Per Month It includes: - 500 resolutions included - $0.27 per extra resolution - All core features - Email support Starter Plan $149.00 Flat Rate,Per Month It includes: - 2,000 resolutions included - $0.22 per extra resolution - All core features - Priority support Growth Plan $799.00 Flat Rate,Per Month It includes: - 20,000 resolutions included - $0.16 per extra resolution - All core features - Priority support ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)