--- title: "Userplane Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Userplane Software - reviews, pricing plans, popular comparisons to other Screen Recording products and more." source_url: "https://www.capterra.com/p/10039996/Userplane/" page_type: "product" language: "en" --- # Userplane Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Userplane ## What is Userplane? Userplane is customer support software that enables one-click screen recordings to resolve issues faster. The platform captures console logs, network activity, and user steps, giving support teams full visibility to address problems on the first contact and reduce back-and-forth communication. The software integrates with platforms like Intercom, Zendesk, and Slack, allowing agents to request and view recordings directly within their existing tools. Userplane also blurs sensitive data and redacts confidential information to help maintain compliance and customer trust. Userplane captures issues from the customer's perspective to help identify root causes. The platform operates on a flat-rate pricing model with month-to-month billing and no long-term contracts. Userplane supports frameworks including Next.js, React, Vue, Angular, Nuxt, Svelte, Astro, Django, and Rails. ## What is Userplane used for? [Screen Recording](https://www.capterra.com/screen-recording-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userplane?[Manage this product listing](https://www.g2.com/products/screen-recording-by-userplane/claim_requests/new?auto=true) ## Userplane Overview Updated August 2026 AI summary Userplane provides cloud-based screen recording capabilities for businesses of all sizes, offering tools for capturing screens, recording audio, and sharing files. Designed for teams that require collaboration on visual content, it includes features such as screen capture and collaboration tools, enabling users to create, store, and distribute recordings efficiently within a web-based environment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userplane 0.0 VS. [### Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting Price $59 Flat Rate, Per Month Starting Price $4 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (11,136) Value For Money 0.0 (0) Value For Money 4.4 (6,854) Customer Service 0.0 (0) Customer Service 4.2 (6,608) ## Userplane alternatives [Snagit](https://www.capterra.com/p/209649/Snagit/) [4.7 (501)](https://www.capterra.com/p/209649/Snagit/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/209649/Snagit/) [OBS Studio](https://www.capterra.com/p/164144/OBS/) [4.7 (1,076)](https://www.capterra.com/p/164144/OBS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164144/OBS/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) ## FAQs about Userplane Features and Usability ### What are the key features of Userplane? Userplane offers audio capture, screen capture, and screen recording for collecting visual and voice content, plus collaboration tools for team coordination. It also includes file sharing and file transfer for moving documents and assets between users. Pricing ### How much does it cost and what fees or limitations are included? Userplane starts at $59 per month for the Essential plan, which includes helpdesk integrations, unlimited recording links, up to 15 seats, and up to 25 recordings monthly. Starter costs $99 monthly, Scale Up costs $249 monthly, and Enterprise uses custom pricing. No setup fees are listed. Getting Started and Support ### What training and onboarding options does Userplane offer? Userplane provides documentation to help teams get started. Documentation gives users written reference material for reviewing setup steps, learning core features, and checking product details as needed during onboarding and ongoing use. Getting Started and Support ### What customer support options does Userplane offer? Userplane provides email/help desk support, FAQ/forum access, a knowledge base, and chat. These channels give users several ways to find answers or contact support, but no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,247 Screen Recording reviews Capterra reviewers highlight the following as the features buyers care about most when evaluating screen recording software: - **Chat/Messaging** (**80%** of reviewers rated this feature as critical) - **Communication Management** (**68%**) - **Two-Way Audio & Video** (**75%**) Userplane includes other functionality that reviewers also consider important, particularly **Screen Capture** (**58%**). This feature gives teams a practical way to record and share on-screen activity, making it easier to document workflows, explain issues visually, and create reference materials for training or support, helping businesses improve communication and speed up knowledge sharing. Audio Capture Record audio or import/upload audio files Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more File Transfer Move files across different systems or networks Screen Capture Save a screenshot of your desktop as an image Screen Recording Record and save a video file of what is happening on a computer screen Userplane 6 features ### All Features - Audio Capture: Record audio or import/upload audio files - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Screen Capture: Save a screenshot of your desktop as an image - Screen Recording: Record and save a video file of what is happening on a computer screen --- ## Pricing [View pricing plan details](https://www.capterra.com/p/10039996/Userplane/pricing/) Essential $59.00 Flat Rate,Per Month It includes: - Up To 15 Seats In Workspace - Up To 25 Recordings Per Month - Unlimited Recording Links - Helpdesk Integrations Starter $99.00 Flat Rate,Per Month It includes: - Up To 20 Seats In Workspace - Request Unlimited Recordings - Console Logs, Network Activity & Action Replay - Customize Userplane Workspace Branding - Custom Data Retention Policies Scale Up $249.00 Flat Rate,Per Month It includes: - Up To 30 Seats In Workspace - Request Unlimited Recordings - Unlimited Screenshots & Annotation - Console Logs, Network Activity & Action Replay - Customize Userplane Workspace Branding - Custom Data Retention Policies - Priority Support - Additional Integrations (CRM, Issue Trackers) Enterprise Contact vendor for details It includes: - Unlimited Seats In Workspace - Request Unlimited Recordings - Bring Your Own Storage (BYOS) For Recordings, Screenshots & Files - Console & Server Logs Debugging - SAML SSO (Okta, Microsoft Entra, etc.) - Data Residency (US/EU) - Dedicated Support ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.