# Userplane Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Userplane Software - reviews, pricing plans, popular comparisons to other Screen Recording products and more. Source: https://www.capterra.com/p/10039996/Userplane --- # Userplane Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Userplane ## What is Userplane? Userplane is customer support software that enables one-click screen recordings to resolve issues faster. The platform captures console logs, network activity, and user steps, giving support teams full visibility to address problems on the first contact and reduce back-and-forth communication. The software integrates with platforms like Intercom, Zendesk, and Slack, allowing agents to request and view recordings directly within their existing tools. Userplane also blurs sensitive data and redacts confidential information to help maintain compliance and customer trust. Userplane captures issues from the customer's perspective to help identify root causes. The platform operates on a flat-rate pricing model with month-to-month billing and no long-term contracts. Userplane supports frameworks including Next.js, React, Vue, Angular, Nuxt, Svelte, Astro, Django, and Rails. ## What is Userplane used for? [Screen Recording](https://www.capterra.com/screen-recording-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userplane?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://userplane.io/&name=Userplane) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userplane 0.0 VS. [4.7 (24,126)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $59 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (11,034) Value For Money 0.0 (0) Value For Money 4.5 (6,766) Customer Service 0.0 (0) Customer Service 4.4 (6,520) ## Userplane alternatives [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,057)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Snagit](https://www.capterra.com/p/209649/Snagit/) [4.7 (500)](https://www.capterra.com/p/209649/Snagit/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/209649/Snagit/) [OBS Studio](https://www.capterra.com/p/164144/OBS/) [4.7 (1,074)](https://www.capterra.com/p/164144/OBS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164144/OBS/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,612)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) ## FAQs about Userplane Features and Usability ### What are the key features of Userplane? Userplane offers audio capture, screen capture, and screen recording for capturing live activity, along with collaboration tools for team interaction. It also includes file sharing and file transfer features for exchanging documents and media between users during sessions. Pricing ### How much does it cost and what fees or limitations are included? Userplane starts at $59 per month for the Essential plan, which includes helpdesk integrations, unlimited recording links, up to 15 seats, and up to 25 recordings monthly. Starter costs $99 per month, Scale Up is $249 per month, and Enterprise has no listed price. Getting Started and Support ### What training and onboarding options does Userplane offer? Userplane provides documentation to help teams get started and reference product details during setup and use. This written material supports self-paced learning and gives users a place to review features, steps, and related guidance as needed. Getting Started and Support ### What customer support options does Userplane offer? Userplane provides email/help desk, FAQ/forum, knowledge base, and chat support. Without reviewer feedback on support experiences, no reliable claims can be made about response times, helpfulness, or common frustrations. Users can use these channels for guidance, troubleshooting, and product questions. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Audio Capture Record audio or import/upload audio files Collaboration Tools Provides a channel for team members to share media files, communicate, and work together File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more File Transfer Move files across different systems or networks Screen Capture Save a screenshot of your desktop as an image Screen Recording Record and save a video file of what is happening on a computer screen Userplane 6 features Record audio or import/upload audio files Provides a channel for team members to share media files, communicate, and work together Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen ## Pricing Essential $59.00 Flat Rate,Per Month It includes: - Up To 15 Seats In Workspace - Up To 25 Recordings Per Month - Unlimited Recording Links - Helpdesk Integrations Starter $99.00 Flat Rate,Per Month It includes: - Up To 20 Seats In Workspace - Request Unlimited Recordings - Console Logs, Network Activity & Action Replay - Customize Userplane Workspace Branding - Custom Data Retention Policies Scale Up $249.00 Flat Rate,Per Month It includes: - Up To 30 Seats In Workspace - Request Unlimited Recordings - Unlimited Screenshots & Annotation - Console Logs, Network Activity & Action Replay - Customize Userplane Workspace Branding - Custom Data Retention Policies - Priority Support - Additional Integrations (CRM, Issue Trackers) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.