# Userplane Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Userplane Software - reviews, pricing plans, popular comparisons to other Screen Recording products and more. Source: https://www.capterra.com/p/10039996/Userplane --- # Userplane Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Userplane ## What is Userplane? Userplane is customer support software that enables one-click screen recordings to resolve issues faster. The platform captures console logs, network activity, and user steps, giving support teams full visibility to address problems on the first contact and reduce back-and-forth communication. The software integrates with platforms like Intercom, Zendesk, and Slack, allowing agents to request and view recordings directly within their existing tools. Userplane also blurs sensitive data and redacts confidential information to help maintain compliance and customer trust. Userplane captures issues from the customer's perspective to help identify root causes. The platform operates on a flat-rate pricing model with month-to-month billing and no long-term contracts. Userplane supports frameworks including Next.js, React, Vue, Angular, Nuxt, Svelte, Astro, Django, and Rails. ## What is Userplane used for? [Screen Recording](https://www.capterra.com/screen-recording-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userplane?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://userplane.io/&name=Userplane) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userplane 0.0 VS. [4.7 (24,068)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $59 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (498) Value For Money 0.0 (0) Value For Money 4.5 (415) Customer Service 0.0 (0) Customer Service 4.4 (291) ## Userplane alternatives [Snagit](https://www.capterra.com/p/209649/Snagit/) [4.7 (498)](https://www.capterra.com/p/209649/Snagit/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/209649/Snagit/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (10,968)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [OBS Studio](https://www.capterra.com/p/164144/OBS/) [4.7 (1,072)](https://www.capterra.com/p/164144/OBS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164144/OBS/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,550)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Audio Capture Record audio or import/upload audio files Collaboration Tools Provides a channel for team members to share media files, communicate, and work together File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more File Transfer Move files across different systems or networks Screen Capture Save a screenshot of your desktop as an image Screen Recording Record and save a video file of what is happening on a computer screen Userplane 6 features Record audio or import/upload audio files Provides a channel for team members to share media files, communicate, and work together Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen ## Pricing Essential $59.00 Flat Rate,Per Month It includes: - Up To 15 Seats In Workspace - Up To 25 Recordings Per Month - Unlimited Recording Links - Helpdesk Integrations Starter $99.00 Flat Rate,Per Month It includes: - Up To 20 Seats In Workspace - Request Unlimited Recordings - Console Logs, Network Activity & Action Replay - Customize Userplane Workspace Branding - Custom Data Retention Policies Scale Up $249.00 Flat Rate,Per Month It includes: - Up To 30 Seats In Workspace - Request Unlimited Recordings - Unlimited Screenshots & Annotation - Console Logs, Network Activity & Action Replay - Customize Userplane Workspace Branding - Custom Data Retention Policies - Priority Support - Additional Integrations (CRM, Issue Trackers) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)