--- title: "Voco Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Voco Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more." source_url: "https://www.capterra.com/p/10040100/Voco/" page_type: "product" language: "en" --- # Voco Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Voco ## What is Voco? Voco is a cloud communications platform offering APIs for SMS, voice, email, and phone verification services. It supports global messaging with high SMS/MMS delivery rates. The voice API enables IVR, call recording, and call control, while the email API handles transactional emails with templates, DKIM/SPF authentication, and delivery tracking. Voco includes two-factor authentication and phone number validation. The platform uses pay-as-you-go pricing with no setup fees or monthly minimums. Features include automated responses, link tracking, and multi-party conversations. Voco provides APIs, SDKs, and documentation for integration, ensuring uptime with low-latency infrastructure and encrypted data. A sandbox environment with credits is available for testing. Phone numbers, including local, toll-free, and short codes, can be provisioned via API across countries. ## What is Voco used for? [Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.0055 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Voco?[Manage this product listing](https://www.g2.com/products/voco-voco/claim_requests/new?auto=true) ## Voco Overview Updated September 2026 AI summary Voco is a cloud-based communication platform for businesses of all sizes, offering unified communications, call management, and multi-channel messaging. Key features include call routing, mobile access, alerts, audio/video conferencing, chat, and real-time monitoring. Optional tools such as chatbots, IVR, and fax management support flexible deployment for organizations seeking efficient communication across devices and channels. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Voco 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $0.0055 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (14,871) Value For Money 0.0 (0) Value For Money 4.6 (12,283) Customer Service 0.0 (0) Customer Service 4.7 (11,446) ## Voco alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) [Quo](https://www.capterra.com/p/199031/OpenPhone/) [4.2 (64)](https://www.capterra.com/p/199031/OpenPhone/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/199031/OpenPhone/) ## FAQs about Voco Overview ### What company size and specific industries is Voco built for? Voco is designed for software developers, application builders, SaaS companies, e-commerce platforms, and fintech companies. It is best suited to organizations in technology-driven sectors that need a product built for development, online commerce, and financial services use cases. Features and Usability ### What are the key features of Voco? Voco offers unified communications features such as audio/video conferencing, chat/messaging, live chat, SMS messaging, and two-way audio and video. It also includes call management tools like call routing, call recording, call monitoring, IVR, caller ID, and computer telephony integration, plus reporting, alerts/notifications, and an activity dashboard. Pricing ### How much does it cost and what fees or limitations are included? Voco starts at $0.001 per email, with usage-based pricing across channels. SMS outbound costs $0.0055 per message, SMS inbound $0.0015, voice outbound $0.008 per minute, verification $0.035, and US local phone numbers $0.75 per month. The first 1,000 emails are free, and a free trial is available. Getting Started and Support ### What training and onboarding options does Voco offer? Voco provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Voco offer? Voco provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. With no reviewer feedback on support topics available, there is no verified user sentiment to describe about response times, helpfulness, or common frustrations. Users can rely only on the listed channels for assistance. ## Features AI summary Based on 491 Cloud Communication Platform reviews Capterra data shows that buyers of cloud communication platforms rank the following features as their top priorities: - **Call Routing** (**62%** of reviewers rated this feature as critical) - **Mobile Access** (**62%**) - **Alerts/Notifications** (**51%**) Voco supports all three of the features reviewers value most: **Call Routing**, **Mobile Access**, and **Alerts/Notifications**. Together, these capabilities help businesses direct calls to the right people, stay connected from any location, and keep teams informed in real time, allowing teams to respond faster and manage communication more efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audio/Video Conferencing Audio/Video Conferencing Automated Responses Automatic reply functionality for incoming messages Caller ID Identify the number and contact information of a caller before answering the phone Voco 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Automated Responses: Automatic reply functionality for incoming messages - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration --- ## Pricing Free Trial SMS Pricing (Outbound, per message) $0.01 Usage Based,Per Month It includes: - US: $0.0055 (30% lower than the industry average of $0.0079) - Canada: $0.0060 - UK: $0.0065 - Germany/France: $0.0070 - Australia: $0.0068 - Japan: $0.0065 - Brazil: $0.0060 - India: $0.0030 - Mexico: $0.0045 SMS Pricing (Inbound, per message) $0.00 Usage Based,Per Month It includes: - US: $0.0025 - Canada/Brazil: $0.0028 - UK/Germany/Australia: $0.0035 - France: $0.0032 - Japan: $0.0030 - India: $0.0015 - Mexico: $0.0025 Voice Pricing (Outbound, per minute) $0.01 Usage Based,Per Month It includes: - US: $0.0080 (43% lower than the industry average of $0.0140) Email Pricing (per message) $0.00 Usage Based,Per Month It includes: - First 1,000 emails are free. - After that: $0.0010 per email (60% lower than the industry average of $0.0025). Verification Pricing (per verification) $0.04 Usage Based,Per Month It includes: - $0.035 (30% lower than the industry average of $0.050). Phone Numbers (US Local, per month) $0.75 Usage Based,Per Month It includes: - $0.75 per number (35% lower than the industry average of $1.15). ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.