# SoftDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SoftDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/10040110/SoftDesk --- # SoftDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) SoftDesk ## What is SoftDesk? SoftDesk is AI-powered customer support software that automates chat and email inquiries. It trains on product documentation, URLs, and PDFs to provide instant, 24/7 responses. AI autopilot handles inquiries without human intervention, while human takeover lets agents step in when needed. A unified inbox combines chat and email channels, and real-time visitor intelligence shows details like location, device, and pages visited. Custom branding aligns the widget with company visuals. Setup involves installation, AI training, and deployment. SoftDesk offers tiered plans for individuals to organizations with unlimited agents and conversations. Higher tiers include SMS, WhatsApp support, analytics, and custom domains. Created by a veteran with decades of experience in customer support software, SoftDesk is designed to streamline communication and enhance customer service. ## What is SoftDesk used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SoftDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.maxprog.com&name=SoftDesk) ## FAQs about SoftDesk Overview ### What company size and specific industries is SoftDesk built for? SoftDesk is designed for customer support departments in small to mid-sized businesses and for companies in e-commerce, SaaS, and online services. It fits organizations that handle customer inquiries through support teams and need a tool suited to digital-first operations across these sectors. Features and Usability ### What are the key features of SoftDesk? SoftDesk offers help desk management and support ticket management, plus automated routing for assigning requests. It also includes live chat, real-time chat, chat/messaging, chatbot, and multi-channel communication for customer support. Additional features include a knowledge base management, customer database, reporting/analytics, real-time analytics, and website integration. Pricing ### How much does it cost and what fees or limitations are included? SoftDesk offers a free version and free trial, with paid plans starting at $19/month for the Starter plan. Pro costs $29/month and Business costs $79/month. The Free plan includes 1 agent and 100 conversations per month; higher tiers add more agents, unlimited conversations, and extra features. Getting Started and Support ### What training and onboarding options does SoftDesk offer? SoftDesk provides documentation for teams getting started with the product. This written reference material can support self-paced learning, explain core features, and serve as a guide for checking setup steps and product details as needed. Getting Started and Support ### What customer support options does SoftDesk offer? SoftDesk provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. These channels give users several ways to get assistance, find answers, and resolve issues through direct contact or self-service resources. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customizable Branding Add customized logos and colors to align with company branding Email Management Manage, store and organize emails within the system or via third-party apps SoftDesk 19 features Tickets are automatically assigned to specific agents based on predefined rules Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Manage, store and organize emails within the system or via third-party apps Use AI to generate content in the form of text, images, videos, etc. Managing service requests, incidents, IT issues & support with a ticketing system Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track, manage, or resolve user requests and IT incidents/issues Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Starter $19.00 Flat Rate,Per Month It includes: - 2 Agents - 500 Conversations Per Month - AI Chat & Email - Full Knowledge Base - Email Notifications Pro $29.00 Flat Rate,Per Month It includes: - 5 Agents - Unlimited Conversations - AI Chat & Email - Full Knowledge Base - Custom Branding - Email Notifications Business $79.00 Flat Rate,Per Month It includes: - Unlimited Agents - Unlimited Conversations - SMS & WhatsApp - Priority Support - Advanced Analytics - Custom Domain - SLA Guarantees Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.