--- title: "RetentionLab Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RetentionLab Software - reviews, pricing plans, popular comparisons to other Customer Retention products and more." source_url: "https://www.capterra.com/p/10040160/RetentionLab/" page_type: "product" language: "en" --- # RetentionLab Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) RetentionLab ## What is RetentionLab? RetentionLab is a Shopify-native retention engine that helps ecommerce brands recover lost revenue and drive repeat purchases — all on autopilot. Connect your Shopify store and RetentionLab immediately scores every customer for churn risk, predicts their next purchase date, and builds enriched profiles including demographics, price sensitivity, and shopping personality. The autopilot engine then takes action — sending individualized cross-sell, win-back, and churn prevention messages through email, SMS, and direct mail at the optimal time, through the optimal channel, with the right offer for each customer. Every send is personalized. No bulk blasts, no static flows. RetentionLab makes a fresh decision for every customer every day based on their unique behavior, and learns from every result. It works through your existing tools. Set your guardrails (max discount, brand voice, frequency caps) and let it run. Full visibility into every action through a real-time activity feed. ## What is RetentionLab used for? [Customer Retention](https://www.capterra.com/customer-retention-software/)[Data Analysis](https://www.capterra.com/data-analysis-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RetentionLab?[Manage this product listing](https://www.g2.com/products/retentionlab/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RetentionLab 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (2) Value For Money 0.0 (0) Value For Money 4.6 (2) Customer Service 0.0 (0) Customer Service 4.7 (2) ## RetentionLab alternatives [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Churn Assassin](https://www.capterra.com/p/10025553/Churn-Assassin/) [4.5 (2)](https://www.capterra.com/p/10025553/Churn-Assassin/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025553/Churn-Assassin/) Highest Rated [Lebesgue](https://www.capterra.com/p/238852/Lebesgue/) [4.9 (44)](https://www.capterra.com/p/238852/Lebesgue/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/238852/Lebesgue/) [BlueConic](https://www.capterra.com/p/148284/BlueConic/) [4.2 (17)](https://www.capterra.com/p/148284/BlueConic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148284/BlueConic/) ## FAQs about RetentionLab Overview ### What company size and specific industries is RetentionLab built for? RetentionLab is designed for direct-to-consumer ecommerce brands using Shopify, WooCommerce, BigCommerce, or GoHighLevel, especially companies with annual revenue between $500,000 and $25 million. It fits small to mid-market online retail businesses that need support for customer retention and repeat sales. Features and Usability ### What are the key features of RetentionLab? RetentionLab offers customer segmentation, customer data management, and lifecycle management for organizing audience records and retention workflows. It also includes behavior tracking, engagement tracking, and retention tracking, plus churn management, health scores, predictive analytics, forecasting, and reporting/analytics. Marketing features include email campaign management, SMS marketing, personalization, workflow automation, and third-party integrations. Integrations ### Which third-party tools and platforms does RetentionLab integrate with? RetentionLab integrates with 11 third-party tools, including ecommerce and marketing platforms such as Shopify, WooCommerce, BigCommerce, Klaviyo, Mailchimp, Omnisend, Attentive, Postscript, Postmark, HighLevel, and Twilio. These catalog integrations cover store data, messaging, email, and customer engagement connections. Getting Started and Support ### What customer support options does RetentionLab offer? RetentionLab provides email/help desk and chat support. With no reviewer feedback available about support experiences, no claims can be made about response times, helpfulness, or common frustrations. The support options can be described only as the channels listed in the catalog. ## Features AI summary Based on 121 Customer Retention reviews Capterra data shows that buyers of customer retention software rank the following features as their top priorities: - **A/B Testing** (**63%** of reviewers rated this feature as critical) - **Marketing Automation** (**71%**) - **Performance Metrics** (**65%**) RetentionLab supports all three of the features reviewers consider most important: **A/B Testing**, **Marketing Automation**, and **Performance Metrics**. Together, these capabilities help businesses test retention strategies, automate outreach at the right time, and track results closely, allowing teams to improve customer loyalty and make better decisions based on performance data. A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Behavior Analytics Track and analyze user behavior within a system or network Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Churn Management Identify customers at risk of migration and activate strategies to retain them Customer Data Management Searchable repository of information about clients RetentionLab 31 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Behavior Analytics: Track and analyze user behavior within a system or network - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Customer Data Management: Searchable repository of information about clients - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Visualization: Graphical representation of data - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Forecasting: Form predictions based on past and present data/trends - Health Score: Calculate a company, client account or person's health via a scoring system - Lifecycle Management: Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Messaging: Communicate using messages within the system - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Analytics: Predict future data based on historical data sets - Real-time Alerts: Receive notification of issues as soon as they occur - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retention: Calculates the likelihood of your customers continuing to use your product or leaving. - Retention Tracking: Measures the retention rate and satisfaction of customers. - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Up to 10,000 Contacts $199 + 2-5% of Revenue Won It includes: - Contact-Based Subscription Tiers - Stripe Customer Portal Management - Daily Contact Sync Auto-Scaling - AI Autopilot - AI Powered Analytics Dashboard - AI Powered Recommendations Up to 25,000 Contacts $399 + 2-5% of Revenue Won It includes: - Contact-Based Subscription Tiers - Stripe Customer Portal Management - Daily Contact Sync Auto-Scaling - AI Autopilot - AI Powered Analytics Dashboard - AI Powered Recommendations Up to 50,000 Contacts $699 + 2-5% of Revenue Won It includes: - Contact-Based Subscription Tiers - Daily Contact Sync Auto-Scaling - Stripe Customer Portal Management - AI Autopilot - AI Powered Analytics Dashboard - AI Powered Recommendations Up to 100,000 Contacts $999 + 2-5% of Revenue Won It includes: - Contact-Based Subscription Tiers - Stripe Customer Portal Management - Daily Contact Sync Auto-Scaling - AI Autopilot - AI Powered Analytics Dashboard - AI Powered Recommendations Up to 250,000 Contacts $1,799 + 2-5% of Revenue Won It includes: - Contact-Based Subscription Tiers - Stripe Customer Portal Management - Daily Contact Sync Auto-Scaling - AI Autopilot - AI Powered Analytics Dashboard - AI Powered Recommendations 250,000+ Contacts CUSTOM PRICING It includes: - Contact-Based Subscription Tiers - Stripe Customer Portal Management - Daily Contact Sync Auto-Scaling - AI Autopilot - AI Powered Analytics Dashboard - AI Powered Recommendations ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Omnisend](https://www.capterra.com/p/153508/Omnisend/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Attentive](https://www.capterra.com/p/179576/Attentive/)[ HighLevel](https://www.capterra.com/p/177156/HighLevel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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