# RetentionLab Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about RetentionLab Software - reviews, pricing plans, popular comparisons to other Customer Retention products and more. Source: https://www.capterra.com/p/10040160/RetentionLab/ --- # RetentionLab Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) RetentionLab ## What is RetentionLab? RetentionLab is a Shopify-native retention engine that helps ecommerce brands recover lost revenue and drive repeat purchases — all on autopilot. Connect your Shopify store and RetentionLab immediately scores every customer for churn risk, predicts their next purchase date, and builds enriched profiles including demographics, price sensitivity, and shopping personality. The autopilot engine then takes action — sending individualized cross-sell, win-back, and churn prevention messages through email, SMS, and direct mail at the optimal time, through the optimal channel, with the right offer for each customer. Every send is personalized. No bulk blasts, no static flows. RetentionLab makes a fresh decision for every customer every day based on their unique behavior, and learns from every result. It works through your existing tools. Set your guardrails (max discount, brand voice, frequency caps) and let it run. Full visibility into every action through a real-time activity feed. ## What is RetentionLab used for? [Customer Retention](https://www.capterra.com/customer-retention-software/)[Data Analysis](https://www.capterra.com/data-analysis-software/)[AI Marketing Tools](https://www.capterra.com/ai-marketing-tools-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RetentionLab?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://RetentionLab.Ai&name=RetentionLab) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RetentionLab 0.0 VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,767) Value For Money 0.0 (0) Value For Money 4.6 (1,517) Customer Service 0.0 (0) Customer Service 4.7 (1,536) ## RetentionLab alternatives [Blaze](https://www.capterra.com/p/10013921/Blaze/) [4.8 (724)](https://www.capterra.com/p/10013921/Blaze/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10013921/Blaze/) Highest Rated [Lebesgue](https://www.capterra.com/p/238852/Lebesgue/) [4.9 (44)](https://www.capterra.com/p/238852/Lebesgue/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/238852/Lebesgue/) [Marky](https://www.capterra.com/p/10021719/Marky/) [4.5 (100)](https://www.capterra.com/p/10021719/Marky/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10021719/Marky/) [WebEngage](https://www.capterra.com/p/143401/WebEngage/) [4.5 (32)](https://www.capterra.com/p/143401/WebEngage/reviews/) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/143401/WebEngage/) ## FAQs about RetentionLab Overview ### What company size and specific industries is RetentionLab built for? RetentionLab is designed for direct-to-consumer ecommerce brands using Shopify, WooCommerce, BigCommerce, or GoHighLevel, especially companies with annual revenue between $500K and $25 million. It fits small to mid-market online retailers that sell consumer products and need tools focused on ecommerce retention. Features and Usability ### What are the key features of RetentionLab? RetentionLab offers churn management, retention tracking, and lifecycle management for customer retention programs, along with customer segmentation, behavior tracking, and behavior analytics. It also includes A/B testing, predictive analytics, health score monitoring, real-time alerts, campaign analytics, and workflow automation for marketing and engagement management. Integrations ### Which third-party tools and platforms does RetentionLab integrate with? RetentionLab integrates with 11 third-party tools, including ecommerce and marketing platforms such as Shopify, WooCommerce, BigCommerce, HighLevel, Klaviyo, Mailchimp, Omnisend, Attentive, Postmark, Postscript, and Twilio. Getting Started and Support ### What customer support options does RetentionLab offer? RetentionLab offers email/help desk and chat support. Users can contact the team through either channel for assistance with setup, account questions, or product issues. No reviewer feedback about support experience is available, so response speed, helpfulness, and consistency cannot be described from user comments. ## Features AI summary Based on 106 Customer Retention reviews Capterra data shows that buyers of customer retention software rank the following features as their top priorities: - **A/B Testing** (**63%** of reviewers rated this feature as critical) - **Marketing Automation** (**75%**) - **Email Campaign Management** (**63%**) RetentionLab supports all three of the features reviewers rate most important: **A/B Testing**, **Marketing Automation**, and **Email Campaign Management**. Together, these capabilities help businesses test retention strategies, automate customer outreach, and manage targeted email campaigns more effectively, allowing teams to improve engagement and keep more customers over time. A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Behavior Analytics Track and analyze user behavior within a system or network Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Brand Guidelines Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines RetentionLab 37 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Track and analyze user behavior within a system or network Track visitors'/audience's responses across web pages and other optimized content Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines Track and interpret campaign performance metrics Identify customers at risk of migration and activate strategies to retain them Searchable repository of information about clients Process of dividing customers into groups based on common characteristics Assembly of graphs and charts for visualizing and tracking statistics/metrics Discover and connect variety of data sources to the application for analysis Graphical representation of data Plan, execute, and analyze email marketing campaigns Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product Used by marketers and advertisers Form predictions based on past and present data/trends Calculate a company, client account or person's health via a scoring system Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance Automate workflows and trigger campaigns based on customer actions Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Communicate using messages within the system Observe and track the demand, usage, progress or quality of a system, product, or user A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Analyzing historical and current data and generating a model to help predict future outcomes. Receive notification of issues as soon as they occur View and track pertinent metrics to find patterns and gain insights from data Measures the retention rate and satisfaction of customers. Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and filter data across systems to locate required information by entering keywords or certain criteria Send promotional campaigns or transactional messages via text messages Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Up to 10,000 Contacts $199 + 2-5% of Revenue Won It includes: - Contact-Based Subscription Tiers - Stripe Customer Portal Management - Daily Contact Sync Auto-Scaling - AI Autopilot - AI Powered Analytics Dashboard - AI Powered Recommendations Up to 25,000 Contacts $399 + 2-5% of Revenue Won It includes: - Contact-Based Subscription Tiers - Stripe Customer Portal Management - Daily Contact Sync Auto-Scaling - AI Autopilot - AI Powered Analytics Dashboard - AI Powered Recommendations Up to 50,000 Contacts $699 + 2-5% of Revenue Won It includes: - Contact-Based Subscription Tiers - Daily Contact Sync Auto-Scaling - Stripe Customer Portal Management - AI Autopilot - AI Powered Analytics Dashboard - AI Powered Recommendations Up to 100,000 Contacts $999 + 2-5% of Revenue Won It includes: - Contact-Based Subscription Tiers - Stripe Customer Portal Management - Daily Contact Sync Auto-Scaling - AI Autopilot - AI Powered Analytics Dashboard - AI Powered Recommendations Up to 250,000 Contacts $1,799 + 2-5% of Revenue Won It includes: - Contact-Based Subscription Tiers - Stripe Customer Portal Management - Daily Contact Sync Auto-Scaling - AI Autopilot - AI Powered Analytics Dashboard - AI Powered Recommendations 250,000+ Contacts CUSTOM PRICING It includes: - Contact-Based Subscription Tiers - Stripe Customer Portal Management - Daily Contact Sync Auto-Scaling - AI Autopilot - AI Powered Analytics Dashboard - AI Powered Recommendations ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Omnisend](https://www.capterra.com/p/153508/Omnisend/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Attentive](https://www.capterra.com/p/179576/Attentive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.