--- title: "Zickt Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zickt Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/10040381/Zickt/" page_type: "product" language: "en" --- # Zickt Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Zickt ## What is Zickt? Zickt is a multi-channel customer communication platform that routes web chat, email, and form submissions directly into your Slack workspace. Instead of switching between dashboards, your support team responds to customers from the tool they already use — Slack. Every conversation lands in a unified inbox where nothing gets missed. Smart routing automatically assigns conversations to the right team member, while private notes and handoffs keep internal collaboration seamless. Your team sees complete customer context — full conversation history, custom fields, and company profiles — so every response is informed and personal. Real-time features include live presence indicators, typing status, and instant messaging so customers know they're being heard. The platform integrates with Slack and Zapier to fit into existing workflows without disruption. ## What is Zickt used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zickt?[Manage this product listing](https://www.g2.com/products/zickt/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zickt 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Zickt alternatives [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) ## FAQs about Zickt Overview ### What company size and specific industries is Zickt built for? Zickt is designed for tech startups, SaaS companies, e-commerce businesses, support teams, product teams, and growing businesses. It fits organizations that need a tool for customer-facing and product-focused operations, especially smaller companies and expanding teams in technology and online commerce sectors. Features and Usability ### What are the key features of Zickt? Zickt includes CRM and customer database tools, plus customer history and interaction tracking for managing contacts. It offers multi-channel communication through chat/messaging, email management, inbox management, alerts/notifications, and autoresponders. Reporting & statistics, surveys & feedback, knowledge base management, and third-party integrations support support operations. Pricing ### How much does it cost and what fees or limitations are included? Zickt starts at $29 per month for the Starter Plan, which includes 750 conversations, routing, custom fields, email integration, live chat, and a shared inbox. The Growth Plan is $79, and the Pro Plan is $149. A 14-day free trial is available, with unlimited support agents and team members on all plans. Integrations ### Which third-party tools and platforms does Zickt integrate with? Zickt connects natively to Slack and Zapier. These integrations support communication and workflow automation, giving teams two core options for linking Zickt with widely used third-party tools. Getting Started and Support ### What training and onboarding options does Zickt offer? Zickt provides documentation to help teams get started and refer back to product instructions as needed. This format supports self-paced learning and gives users written guidance for setup, feature review, and routine reference. Getting Started and Support ### What customer support options does Zickt offer? Zickt provides email/help desk support, a knowledge base, and chat. These channels give users direct contact and self-serve help for common questions. No reviewer feedback is available here, so support quality, response times, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of Customer Communications Management rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Zickt includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to manage conversations across channels and respond to customers in a more consistent manner. However, it does not offer **SMS Messaging**. Instead, it provides other important capabilities that reviewers also value, including **Customer History** (**35%**), **Third-Party Integrations** (**35%**), and **Alerts/Notifications** (**33%**), helping businesses keep context on past interactions, connect communication workflows with other systems, and stay on top of customer activity. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Chat/Messaging Communicate using direct chat or messages within the system Zickt 20 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10040381/Zickt/pricing/) Starter Plan $29.00 Flat Rate,Per Month It includes: - 750 conversations/month - Unlimited support agents - Unlimited team members - Live chat widget - Shared team inbox - Email integration - Slack integration - Custom fields - Conversation routing Growth Plan $79.00 Flat Rate,Per Month It includes: - 2,500 conversations/month - Unlimited support agents - Unlimited team members - Everything in Starter plan - Zapier integration Pro Plan $149.00 Flat Rate,Per Month It includes: - 5,000 conversations/month - Unlimited support agents - Unlimited team members - Everything in Growth plan - Single sign-on (SSO) - Priority support ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.