--- title: "CallOrbit Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CallOrbit Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/10040393/CallOrbit/" page_type: "product" language: "en" --- # CallOrbit Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) CallOrbit ## What is CallOrbit? CallOrbit is contact center software designed to manage voice and digital customer interactions. The platform routes callers to agents based on skills, language, and context. AI-powered agent assist provides live prompts, summaries, and suggested responses during customer conversations. The omnichannel inbox consolidates voice, WhatsApp, email, chat, and SMS in one view, maintaining conversation history across channels. CRM integration connects customer records and workflows within the platform. Supervisors can access live analytics, call monitoring, and coaching tools. The software includes call listening, whispered guidance, and reporting capabilities for tracking performance and productivity. CallOrbit supports call recording, queue management, IVR flows, and voicemail routing. The platform operates through a browser-based interface without requiring hardware installation. ## What is CallOrbit used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CallOrbit?[Manage this product listing](https://www.g2.com/products/callorbit/claim_requests/new?auto=true) ## CallOrbit Overview Updated September 2026 AI summary CallOrbit provides call center solutions for businesses of all sizes, offering features such as automatic call distribution, call routing, monitoring, scripting, and interactive voice response. Its inbound call center capability supports organizations managing incoming customer communications. CallOrbit is accessible via cloud, SaaS, and web-based platforms, and runs on Chromebook, Linux, Mac, and Windows systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CallOrbit 0.0 VS. [4.8 (334)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (888) Value For Money 0.0 (0) Value For Money 4.7 (798) Customer Service 0.0 (0) Customer Service 4.8 (819) ## CallOrbit alternatives [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about CallOrbit Overview ### What company size and specific industries is CallOrbit built for? CallOrbit is designed for SMB sales and support teams that need a simple contact center for managing customer conversations across voice and digital channels. It fits small and midsize businesses in customer service, sales, and support operations, especially those that handle inbound inquiries and follow-up conversations. Features and Usability ### What are the key features of CallOrbit? CallOrbit offers call center management features including automatic call distribution, call routing, IVR, queue management, and inbound call center tools. It also includes call monitoring and recording, call scripting, voicemail, dashboards, CRM, and API access for connecting call data with other systems. Pricing ### How much does it cost and what fees or limitations are included? CallOrbit starts with a free version and free trial, then paid plans begin at $29 per month for Starter, $59 for Growth, and $109 for Pro. Starter includes up to 5 agents, Growth supports up to 15-20 agents, and Pro covers up to 50 agents. Enterprise pricing is not listed. Integrations ### Which third-party tools and platforms does CallOrbit integrate with? CallOrbit integrates with Gmail, HubSpot CRM, HubSpot CRM Integration for Jira, and WhatsApp Business Suite. These connections cover email, CRM, Jira-linked workflows, and business messaging, giving teams a small set of native integrations for managing communication and customer records across common platforms. Getting Started and Support ### What training and onboarding options does CallOrbit offer? CallOrbit provides documentation for teams getting started. This written material gives users a reference for product features, setup steps, and basic procedures that can be reviewed at any time during onboarding and later use. Getting Started and Support ### What customer support options does CallOrbit offer? CallOrbit offers Email/Help Desk, a Knowledge Base, Phone Support, and 24/7 Live Rep assistance. No reviewer feedback on support experience is available here, so user sentiment about response times, helpfulness, or common frustrations cannot be summarized from the provided data. ## Features AI summary Based on 3,851 Call Center reviews Capterra reviewers highlight these as the top features buyers look for in call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) CallOrbit supports **Call Center Management** and **Call Monitoring**, giving teams the tools to oversee daily operations and review call quality in real time. However, it does not include **Call Logging**. Instead, it offers **Automatic Call Distribution** (**44%**), another feature buyers rate highly when choosing a call center system. Together, these capabilities help businesses route calls more efficiently, maintain service standards, and give teams better visibility into contact center performance. API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria CallOrbit 14 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10040393/CallOrbit/pricing/) Starter $29.00 Flat Rate,Per Month It includes: - Up To 5 Agents - Queues And Team Routing - IVR Builder - Call Routing - Full Voicemail Inbox And Routing - Call Logs With Call Journey History - Call Volume Snapshots And Answer-Rate Reporting - Call Recording Capture Growth $59.00 Flat Rate,Per Month It includes: - Up To 15-20 Agents - Advanced Queues And Overflow Handling - SLA Targets, Breach Alerts, And Monitoring - Callback Queueing And Assignment - Voicemail Transcription - Call Journey Tracking - SLA Monitoring And Queue Performance Insights - Call Recordings With Playback - Connected Apps And Basic Integrations Pro $109.00 Flat Rate,Per Month It includes: - Up To 50 Agents - AI Summaries, Intent, And Outcome Capture - AI Routing And Smart Pathing - Advanced Reporting With Exports And Trend Views - Workflow Automations And Follow-Up Rules - API Access For Custom Workflows - Advanced Roles, Permissions, And Workspace Controls - Audit Logs For Routing And Access Changes Enterprise Contact vendor for details It includes: - Unlimited Agents - SSO - Dedicated Support - Custom Infrastructure - Guided Onboarding - Enterprise SLA - Advanced Reporting With Exports And Trend Views - Audit Logs For Routing And Access Changes ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ HubSpot CRM Integration for Jira](https://www.capterra.com/p/238778/HubSpot-CRM-Integration-for-Jira/)[ WhatsApp Business Suite](https://www.capterra.com/p/10033708/WhatsApp-Business-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.