# Mapster Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Mapster Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10040467/Mapster --- # Mapster Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Mapster ## What is Mapster? Mapster is customer feedback software for NPS, CSAT, and PMF surveys, linking responses to specific users for segmentation by attributes like plan type, role, or location. This enables insights beyond averages and helps identify user groups facing specific issues. The survey builder offers branded surveys via templates or custom setups, embedding them with JavaScript and triggering them based on user actions, scroll depth, or exit intent. The analytics dashboard tracks trends, analyzes open-ended responses with word clouds, and maps geographic patterns to pinpoint areas for improvement. Geo analytics display feedback on a world map, highlighting regional sentiment trends. Mapster supports exit surveys, product feedback forms, and the Sean Ellis PMF test, with individual responses viewable alongside user attributes for contextual understanding. The free plan includes unlimited responses, user identity linking, geo analytics, and an embeddable widget without requiring a credit card. ## What is Mapster used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mapster?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mapster.io/&name=Mapster) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mapster 0.0 VS. [4.4 (4,082)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $19 Flat Rate, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,606) Value For Money 0.0 (0) Value For Money 4.2 (2,661) Customer Service 0.0 (0) Customer Service 4.3 (2,769) ## Mapster alternatives [4.5 (3,459)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (262)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (672)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about Mapster Overview ### What company size and specific industries is Mapster built for? Mapster is designed for startups and SaaS companies, especially teams in product management, customer success, and marketing. It fits organizations that need a mapping tool for coordinating product work, tracking customer needs, or supporting go-to-market efforts across small to growing businesses. Features and Usability ### What are the key features of Mapster? Mapster offers customizable fields, dashboards, and real-time analytics for monitoring feedback activity and results. Its core capabilities also include surveys and feedback, feedback management, engagement tracking, NPS survey structure, multi-channel communication, and multi-channel data collection across multiple channels. Pricing ### How much does it cost and what fees or limitations are included? Mapster offers a free version and a Pro Plan starting at $19 per month. The yearly Pro Plan costs $97 per year and includes the same features, with unlimited responses, unlimited surveys, feedback segmentation, and branding removal. No additional fees or limits are listed in the plan data. Getting Started and Support ### What training and onboarding options does Mapster offer? Mapster provides documentation to help teams get started. Documentation offers written reference material for reviewing setup steps, checking product features, and finding guidance as needed. No other training formats are listed in the catalog data for Mapster. Getting Started and Support ### What customer support options does Mapster offer? Mapster provides email/help desk support, FAQ/forum resources, a knowledge base, and chat. These channels give users several ways to find answers or contact support, though no reviewer feedback is available here to describe response times, helpfulness, or common issues with support experiences. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Fields Customize data fields to support various needs and use cases Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multi-Channel Data Collection Collect information from multiple sources Mapster 9 features Customize data fields to support various needs and use cases Assembly of graphs and charts for visualizing and tracking statistics/metrics Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Analyze and gain insights into data in real-time Gauge satisfaction and receive information for improvement and success Get Advice We can help you find the software with the features you need. ## Pricing Free Version Pro Plan (Monthly) $19.00 Flat Rate,Per Month It includes: - Unlimited surveys - Unlimited responses - All survey templates - Add your brand logo - Custom colors & design - Remove Mapster branding - Share via link, widget, and embed - Feedback segmentation - Geo analytics - CSV data export - Email + chat support Pro Plan (Yearly) $97.00 Flat Rate,Per Year It includes: - Unlimited surveys - Unlimited responses - All survey templates - Add your brand logo - Custom colors & design - Remove Mapster branding - Share via link, widget, and embed - Feedback segmentation - Geo analytics - CSV data export - Email + chat support Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.