# Mapster Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Mapster Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10040467/Mapster --- # Mapster Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Mapster ## What is Mapster? Mapster is customer feedback software for NPS, CSAT, and PMF surveys, linking responses to specific users for segmentation by attributes like plan type, role, or location. This enables insights beyond averages and helps identify user groups facing specific issues. The survey builder offers branded surveys via templates or custom setups, embedding them with JavaScript and triggering them based on user actions, scroll depth, or exit intent. The analytics dashboard tracks trends, analyzes open-ended responses with word clouds, and maps geographic patterns to pinpoint areas for improvement. Geo analytics display feedback on a world map, highlighting regional sentiment trends. Mapster supports exit surveys, product feedback forms, and the Sean Ellis PMF test, with individual responses viewable alongside user attributes for contextual understanding. The free plan includes unlimited responses, user identity linking, geo analytics, and an embeddable widget without requiring a credit card. ## What is Mapster used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mapster?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mapster.io/&name=Mapster) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mapster 0.0 VS. [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $19 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,418) Value For Money 0.0 (0) Value For Money 4.6 (6,459) Customer Service 0.0 (0) Customer Service 4.7 (5,768) ## Mapster alternatives [4.3 (6,968)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (946)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,411)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Fields Customize data fields to support various needs and use cases Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multi-Channel Data Collection Collect information from multiple sources Mapster 9 features Customize data fields to support various needs and use cases Assembly of graphs and charts for visualizing and tracking statistics/metrics Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Analyze and gain insights into data in real-time Gauge satisfaction and receive information for improvement and success Get Advice We can help you find the software with the features you need. ## Pricing Free Version Pro Plan (Monthly) $19.00 Flat Rate,Per Month It includes: - Unlimited surveys - Unlimited responses - All survey templates - Add your brand logo - Custom colors & design - Remove Mapster branding - Share via link, widget, and embed - Feedback segmentation - Geo analytics - CSV data export - Email + chat support Pro Plan (Yearly) $97.00 Flat Rate,Per Year It includes: - Unlimited surveys - Unlimited responses - All survey templates - Add your brand logo - Custom colors & design - Remove Mapster branding - Share via link, widget, and embed - Feedback segmentation - Geo analytics - CSV data export - Email + chat support Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)