--- title: "Mapster Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mapster Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/10040467/Mapster/" page_type: "product" language: "en" --- # Mapster Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Mapster ## What is Mapster? Mapster is customer feedback software for NPS, CSAT, and PMF surveys, linking responses to specific users for segmentation by attributes like plan type, role, or location. This enables insights beyond averages and helps identify user groups facing specific issues. The survey builder offers branded surveys via templates or custom setups, embedding them with JavaScript and triggering them based on user actions, scroll depth, or exit intent. The analytics dashboard tracks trends, analyzes open-ended responses with word clouds, and maps geographic patterns to pinpoint areas for improvement. Geo analytics display feedback on a world map, highlighting regional sentiment trends. Mapster supports exit surveys, product feedback forms, and the Sean Ellis PMF test, with individual responses viewable alongside user attributes for contextual understanding. The free plan includes unlimited responses, user identity linking, geo analytics, and an embeddable widget without requiring a credit card. ## What is Mapster used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mapster?[Manage this product listing](https://www.g2.com/products/mapster/claim_requests/new?auto=true) ## Mapster Overview Updated September 2026 AI summary Mapster enables small businesses to gather, analyze, and manage customer feedback across multiple channels, supporting efforts to improve customer experience. With features such as dashboards, NPS survey tools, customizable fields, and real-time analytics, it allows teams to track engagement and respond quickly to customer input. Mapster is delivered as a cloud-based, web-accessible solution. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mapster 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $19 Flat Rate, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,499) Value For Money 0.0 (0) Value For Money 4.4 (6,536) Customer Service 0.0 (0) Customer Service 4.3 (5,845) ## Mapster alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Mapster Overview ### What company size and specific industries is Mapster built for? Mapster is designed for SaaS companies and startups, along with product managers, customer success teams, and marketing professionals. It is a fit for small and growing organizations that need a tool for planning and managing product direction across customer-facing and product-focused teams. Features and Usability ### What are the key features of Mapster? Mapster offers customizable fields, dashboard reporting, and real-time analytics for tracking customer data and responses. It also includes engagement tracking, feedback management, and surveys & feedback tools, plus multi-channel communication and multi-channel data collection for gathering input across different channels. NPS survey structure is also part of the feature set. Pricing ### How much does it cost and what fees or limitations are included? Mapster starts with a free version, then the Pro Plan costs $19 per month or $97 per year. Both plans include unlimited responses, unlimited surveys, feedback segmentation, branding removal, CSV export, geo analytics, custom colors, and email plus chat support. The yearly plan saves $131 versus monthly billing. Getting Started and Support ### What training and onboarding options does Mapster offer? Mapster provides documentation to help teams get started. This written reference can support self-paced learning, feature lookup, and step-by-step guidance during setup and ongoing use. Getting Started and Support ### What customer support options does Mapster offer? Mapster offers email/help desk, FAQ/forum, knowledge base, and chat support. Without reviewer feedback on support experiences, no claims can be made about response times, helpfulness, or common frustrations. Users can rely on the listed channels for general guidance and issue resolution. ## Features AI summary Based on 3,764 Survey reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Mapster supports **Feedback Management** and **Surveys & Feedback**, giving teams a way to collect customer input and organize responses in one place. However, it does not offer **Reporting/Analytics**. Instead, it includes **Customizable Fields** (**41%**), which can help businesses capture the specific customer data points that matter most, allowing teams to track feedback in a way that fits their processes and make more informed service decisions. Customizable Fields Customize data fields to support various needs and use cases Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multi-Channel Data Collection Collect information from multiple sources Mapster 9 features ### All Features - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Real-Time Analytics: Analyze and gain insights into data in real-time - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10040467/Mapster/pricing/) Pro Plan (Monthly) $19.00 Flat Rate,Per Month It includes: - Unlimited surveys - Unlimited responses - All survey templates - Add your brand logo - Custom colors & design - Remove Mapster branding - Share via link, widget, and embed - Feedback segmentation - Geo analytics - CSV data export - Email + chat support Pro Plan (Yearly) $97.00 Flat Rate,Per Year It includes: - Unlimited surveys - Unlimited responses - All survey templates - Add your brand logo - Custom colors & design - Remove Mapster branding - Share via link, widget, and embed - Feedback segmentation - Geo analytics - CSV data export - Email + chat support Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.