--- title: "BrandScore Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BrandScore Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/10040596/BrandScore/" page_type: "product" language: "en" --- # BrandScore Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) BrandScore ## What is BrandScore? Brandscore is reputation management software that centralizes customer reviews from platforms like Google Maps, Uber Eats, Just Eat, and Deliveroo into one dashboard. It automatically aggregates data from multiple locations without API access or manual setup, converting reviews into a single BrandScore metric reflecting customer satisfaction, reach, and growth trends. The platform tracks performance in real time, sending alerts for rating drops at specific sites. A unified inbox consolidates reviews, while AI-powered responses draft personalized replies in a consistent brand voice. Sentiment analysis extracts insights to guide operational decisions. Brandscore provides weekly reports highlighting underperforming locations and comparing site performance. The dashboard shows rating shifts, review sentiment, and location-level changes, presenting analytics in a clear format with export options for PDF and CSV files. ## What is BrandScore used for? [Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £9.99 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BrandScore?[Manage this product listing](https://www.g2.com/products/brandscore/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BrandScore 0.0 VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price £9.99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (183) Value For Money 0.0 (0) Value For Money 4.5 (163) Customer Service 0.0 (0) Customer Service 4.6 (180) ## BrandScore alternatives Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) [4.9 (59)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160682/ReputationStacker/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) ## FAQs about BrandScore Overview ### What company size and specific industries is BrandScore built for? BrandScore is designed for franchise groups, brand operators, investors, and multi-location brands that manage online reputation across multiple locations. It fits organizations of varying sizes, especially those in franchise, retail, hospitality, and other distributed business sectors that need consistent brand oversight. Features and Usability ### What are the key features of BrandScore? BrandScore offers brand management, media monitoring, review monitoring, and social media monitoring for tracking mentions across channels. It includes sentiment analysis, keyword tracking, and engagement tracking for measuring brand activity, plus alerts/notifications, automated responses, response management, review sharing, API access, and AI/Machine Learning features for handling monitored content. Pricing ### How much does it cost and what fees or limitations are included? BrandScore starts with a free version, and the Basic plan is £9.99 per month as a flat rate. The Free Plan includes AI-generated summaries, competitor benchmarking, email reports, full dashboard access, PDF and CSV exports, and unlimited subscriptions. Basic adds AI-powered responses and unified inbox, with Just Eat and Deliveroo integrations costing £5 per connected restaurant each. Getting Started and Support ### What training and onboarding options does BrandScore offer? BrandScore provides live online training and documentation for teams getting started. Live online sessions offer guided instruction with a trainer, while documentation gives written reference material for self-paced review of features, setup steps, and common tasks. Getting Started and Support ### What customer support options does BrandScore offer? BrandScore provides email/help desk and chat support for customer questions and account issues. Support details in the catalog are limited to these channels, and no reviewer feedback is available to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 1,563 Reputation Management reviews Capterra reviewers highlight these features as the top priorities when choosing reputation management software: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) BrandScore supports **Review Monitoring**, so businesses can track incoming reviews and stay aware of customer sentiment across channels. However, it does not offer **Review Request** or **Negative Feedback Management**. Instead, it provides **Response Management** (**47%**), which gives teams a way to reply to customer feedback directly and maintain active communication with reviewers, helping businesses stay visible, address concerns, and protect their brand reputation. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Brand Management The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics BrandScore 13 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Keyword Tracking: Track and monitor a specific set of keywords - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Sharing: Share internal and external reviews on social media platforms - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral --- ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10040596/BrandScore/pricing/) Basic Plan £9.99 Flat Rate,Per Month It includes: - Everything in Free, plus: Unified Inbox (unify reviews from Google and delivery platforms) - AI-Powered Responses (draft personalized, on-brand replies quickly) - Sentiment Analysis (extract deep insights from customer feedback) - Additional platform integrations with extra cost: Just Eat: +£5 per connected restaurant/month - Deliveroo: +£5 per connected restaurant/month - Uber Eats: +£5 per connected restaurant/month ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.