# BrandScore Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BrandScore Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/10040596/BrandScore --- # BrandScore Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) BrandScore ## What is BrandScore? Brandscore is reputation management software that centralizes customer reviews from platforms like Google Maps, Uber Eats, Just Eat, and Deliveroo into one dashboard. It automatically aggregates data from multiple locations without API access or manual setup, converting reviews into a single BrandScore metric reflecting customer satisfaction, reach, and growth trends. The platform tracks performance in real time, sending alerts for rating drops at specific sites. A unified inbox consolidates reviews, while AI-powered responses draft personalized replies in a consistent brand voice. Sentiment analysis extracts insights to guide operational decisions. Brandscore provides weekly reports highlighting underperforming locations and comparing site performance. The dashboard shows rating shifts, review sentiment, and location-level changes, presenting analytics in a clear format with export options for PDF and CSV files. ## What is BrandScore used for? [Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £9.99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BrandScore?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://brandscoreapp.com/&name=BrandScore) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BrandScore 0.0 VS. [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price £9.99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (183) Value For Money 0.0 (0) Value For Money 4.5 (163) Customer Service 0.0 (0) Customer Service 4.6 (180) ## BrandScore alternatives Highest Rated [5.0 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.9 (46)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about BrandScore Overview ### What company size and specific industries is BrandScore built for? BrandScore is designed for franchise groups, brand operators, investors, and multi-location brands that manage online reputation across several locations. It is best suited to organizations with multi-site operations in retail, hospitality, services, and other franchise-driven sectors rather than single-location businesses. Features and Usability ### What are the key features of BrandScore? BrandScore offers brand management, media monitoring, review monitoring, and social media monitoring for tracking mentions across channels. It includes sentiment analysis, keyword tracking, engagement tracking, alerts and notifications, response management, automated responses, and an API for connecting monitoring data with other systems. Pricing ### How much does it cost and what fees or limitations are included? BrandScore starts with a free version, then the Basic Plan costs £9.99 per month as a flat rate. The Free Plan includes AI-generated summaries, competitor benchmarking, email reports, full dashboard access, PDF and CSV exports, and unlimited subscriptions. Basic adds AI-powered responses and extra integrations at £5 per connected restaurant. Getting Started and Support ### What training and onboarding options does BrandScore offer? BrandScore provides live online training and documentation. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features, steps, and product details as needed. Getting Started and Support ### What customer support options does BrandScore offer? BrandScore provides email/help desk and chat support. Without reviewer feedback on support, no reliable claims can be made about response times, helpfulness, or common frustrations. The available channels suggest users can contact support by message or conversation, but support quality cannot be assessed from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Brand Management The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product BrandScore 12 features Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Tracks metrics that provide insight into how a user interacts with any interface or product Track and monitor a specific set of keywords Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Share internal and external reviews on social media platforms Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral ## Pricing Free Version Basic Plan £9.99 Flat Rate,Per Month It includes: - Everything in Free, plus: Unified Inbox (unify reviews from Google and delivery platforms) - AI-Powered Responses (draft personalized, on-brand replies quickly) - Sentiment Analysis (extract deep insights from customer feedback) - Additional platform integrations with extra cost: Just Eat: +£5 per connected restaurant/month - Deliveroo: +£5 per connected restaurant/month - Uber Eats: +£5 per connected restaurant/month ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.