# Messagio Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Messagio Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more. Source: https://www.capterra.com/p/10040606/Messagio --- # Messagio Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Messagio ## What is Messagio? Messagio is a customer messaging platform that unifies communication across channels like live chat, WhatsApp, Telegram, Facebook Messenger, Instagram, email, Viber, and Facebook comments into a single dashboard. The Melina AI assistant automates responses to inquiries about order status, product availability, and shipping, with customizable personas and settings requiring no code. Mood Monitor analyzes sentiment in real-time, helping teams prioritize frustrated customers, while auto-classification tags messages by intent categories like conversion and order issues. Messagio integrates with e-commerce platforms like Magento and WooCommerce via its AI Bridge, enabling product recommendations, inventory checks, and order retrieval. Smart routing assigns conversations using round-robin or load-balanced methods, and the analytics dashboard tracks AI versus human performance, channel volume, and resolution times. ## What is Messagio used for? [Unified Communications](https://www.capterra.com/unified-communications-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €35 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Messagio?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://messagio.app&name=Messagio) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Messagio 0.0 VS. [4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price €35 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (22,702) Value For Money 0.0 (0) Value For Money 4.5 (15,267) Customer Service 0.0 (0) Customer Service 4.4 (13,526) ## Messagio alternatives [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Messagio Overview ### What company size and specific industries is Messagio built for? Messagio is designed for e-commerce companies, online retailers, customer support teams, social media managers, and other businesses that need AI-powered communication tools. It fits organizations of varying sizes that handle customer messaging, sales support, or social engagement across digital channels. Features and Usability ### What are the key features of Messagio? Messagio offers API access, call transfer, and multi-channel communication for managing interactions across channels. It also includes chat/messaging, contact management, and interaction tracking for organizing customer records and conversations. Collaboration tools, multi-user collaboration, generative AI, and real-time reporting support team coordination and monitoring. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Messagio starts with a free plan and a free trial, then the Starter plan costs €35 per user per month. Professional is €99 per user per month, and Enterprise is €299 per user per month. The free plan includes 20 AI conversations, email support, and web chat. Getting Started and Support ### What training and onboarding options does Messagio offer? Messagio provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos support self-paced learning with visual walkthroughs of key tasks and product functions. Getting Started and Support ### What customer support options does Messagio offer? Messagio offers email/help desk and chat support. These channels give users direct ways to ask for help with setup, account issues, or product questions. No reviewer feedback about support experience is available, so support quality, response speed, and helpfulness cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Call Transfer Transfers live calls to other agents Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Contact Management Manage, organize, and store contact information Generative AI Use AI to generate content in the form of text, images, videos, etc. Messagio 10 features Application programming interface that allows for integration with other systems/databases Transfers live calls to other agents Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Manage, organize, and store contact information Use AI to generate content in the form of text, images, videos, etc. Track interaction history by documenting conversations for contacts Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Active reporting of data and metrics Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Starter Plan €35.00 Per User,Per Month It includes: - 2 Agents - 80 AI Conversations per month - Web Chat - Email Integration - WhatsApp - Priority Support Professional Plan €99.00 Per User,Per Month It includes: - 4 Agents - 220 AI Conversations per month - All Channels - Chatbots - Custom Branding Enterprise Plan €299.00 Per User,Per Month It includes: - Unlimited Agents - 900 AI Conversations per month - All Features - Dedicated Support - SLA (Service Level Agreement) - Custom Integration Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.