# Resolution CRS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Resolution CRS Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more. Source: https://www.capterra.com/p/10040920/Resolution-CRS --- # Resolution CRS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Resolution CRS ## What is Resolution CRS? Resolution CRS is case and complaint management solution offering a streamlined alternative to enterprise platforms. Deploying on a dedicated server in days, it eliminates lengthy implementation timelines. Features include customizable forms, SLA tracking, escalation levels, multilingual support, and configurable workflows. SLA enforcement monitors deadlines with real-time progress indicators. The document vault stores files with version history and access controls, while multilingual support includes English and French, with optional DeepL integration for translations. Security features include AES-256 encryption for sensitive data, immutable audit trails, and automated encrypted backups. Optional AI tools provide case insights, document summarization, and legal risk flagging. Operating on a single-tenant architecture, each customer receives a dedicated deployment with an isolated database and branded interface. ## What is Resolution CRS used for? [Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$250 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Resolution CRS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://resolution-crs.com/&name=Resolution CRS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Resolution CRS 0.0 VS. [4.5 (535)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price CA$250 Per Feature, Per Month Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (534) Value For Money 0.0 (0) Value For Money 4.2 (435) Customer Service 0.0 (0) Customer Service 4.5 (499) ## Resolution CRS alternatives Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Resolution CRS Overview ### What company size and specific industries is Resolution CRS built for? Resolution CRS is designed for organizations in insurance, financial services, healthcare, government, legal, utilities, telecommunications, and higher education. The vendor description does not specify a company size, so the product appears aimed at organizations across these sectors rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of Resolution CRS? Resolution CRS offers case management, customer complaint tracking, and issue tracking for service handling, plus CAPA and SLA management for corrective action and service targets. It also includes workflow management, assignment management, routing, alerts and escalation, knowledge base management, customizable forms and reports, API access, and third-party integrations. Getting Started and Support ### What training and onboarding options does Resolution CRS offer? Resolution CRS provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for learning key features and setup steps. Getting Started and Support ### What customer support options does Resolution CRS offer? Resolution CRS provides Email/Help Desk, FAQ/Forum, and a Knowledge Base for customer support. These channels give users a place to submit questions and find self-service guidance. No reviewer feedback about support quality is available, so user experience with response times or helpfulness cannot be described. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Assignment Management Assign issues and tasks based on availability or required skills Resolution CRS 37 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. Shortcuts for inputting frequently used messages Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Provides a channel for team members to share AI models, media files, communicate, and work together Investigate and take action at root cause or error in processes to prevent recurring issues Track customer complaints from initiation through resolution Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Store, manage and track all forms in a centralized location Track interaction history by documenting conversations for contacts Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Set and monitor service level agreements to ensure timely response and resolution Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Starter CA$250.00 Per Feature,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.