--- title: "Resolution CRS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Resolution CRS Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more." source_url: "https://www.capterra.com/p/10040920/Resolution-CRS/" page_type: "product" language: "en" --- # Resolution CRS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Resolution CRS ## What is Resolution CRS? Resolution CRS is case and complaint management solution offering a streamlined alternative to enterprise platforms. Deploying on a dedicated server in days, it eliminates lengthy implementation timelines. Features include customizable forms, SLA tracking, escalation levels, multilingual support, and configurable workflows. SLA enforcement monitors deadlines with real-time progress indicators. The document vault stores files with version history and access controls, while multilingual support includes English and French, with optional DeepL integration for translations. Security features include AES-256 encryption for sensitive data, immutable audit trails, and automated encrypted backups. Optional AI tools provide case insights, document summarization, and legal risk flagging. Operating on a single-tenant architecture, each customer receives a dedicated deployment with an isolated database and branded interface. ## What is Resolution CRS used for? [Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$250 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Resolution CRS?[Manage this product listing](https://www.g2.com/products/resolution-crs/claim_requests/new?auto=true) ## Resolution CRS Overview Updated August 2026 AI summary Resolution CRS equips organizations of all sizes with tools for managing complaints, cases, and service requests, supporting complaint tracking, workflow automation, and corrective actions. Designed for teams needing structured resolution processes, it includes access controls, SLA management, multi-channel communication, and analytics. Delivered as a cloud-based solution, it also features extensive customization and integration capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Resolution CRS 0.0 VS. [4.5 (540)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price CA$250 Per Feature, Per Month Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (539) Value For Money 0.0 (0) Value For Money 4.2 (439) Customer Service 0.0 (0) Customer Service 4.5 (503) ## Resolution CRS alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Resolution CRS Overview ### What company size and specific industries is Resolution CRS built for? Resolution CRS is designed for organizations in insurance, financial services, healthcare, government, legal services, utilities, telecommunications, and higher education. It is suited to companies and institutions of varying sizes that need case, complaint, or request resolution support within regulated or service-focused environments. Features and Usability ### What are the key features of Resolution CRS? Resolution CRS offers case management, customer complaint tracking, issue tracking, and CAPA for handling service and quality issues. It also includes workflow management, assignment management, routing, SLA management, alerts and escalation, knowledge base management, multi-channel communication, reporting and analytics, access controls, and an audit trail. Getting Started and Support ### What training and onboarding options does Resolution CRS offer? Resolution CRS provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for reviewing features and steps at any time. Getting Started and Support ### What customer support options does Resolution CRS offer? Resolution CRS provides email/help desk support, a FAQ/forum, and a knowledge base. These channels give users direct assistance and self-service help for common questions and setup issues. No reviewer feedback is available here to assess response times, helpfulness, or recurring support frustrations. ## Features AI summary Based on 554 Complaint Management reviews Not all Complaint Management software covers every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Access Controls/Permissions** (**52%** of reviewers rated this feature as critical) - **Corrective and Preventive Actions (CAPA)** (**48%**) - **Live Chat** (**52%**) Resolution CRS includes **Access Controls/Permissions** and **Corrective and Preventive Actions (CAPA)**, giving teams tighter control over user access and a structured way to track issues and put preventive measures in place. However, it does not include **Live Chat**. Instead, it offers other important features such as **Knowledge Base Management** (**48%**) and **Email Management** (**59%**), helping businesses organize support information and manage customer communications efficiently while giving teams better visibility into complaint resolution workflows. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Assignment Management Assign issues and tasks based on availability or required skills Resolution CRS 37 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Canned Responses: Shortcuts for inputting frequently used messages - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Forms Management: Store, manage and track all forms in a centralized location - Interaction Tracking: Track interaction history by documenting conversations for contacts - Issue Tracking: Record and follow the progress of every issue - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Starter CA$250.00 Per Feature,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.