# At Last Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about At Last Software - reviews, pricing plans, popular comparisons to other Returns Management (RMS) products and more. Source: https://www.capterra.com/p/10040973/At-Last --- # At Last Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) At Last ## What is At Last? Smooth returns. Zero cost. At Last®. One portal for returns and exchanges, wherever you sell. Streamline all your returns & exchanges from one beautiful branded portal — across your Shopify store and every marketplace you sell on. Available for free with no shipping costs, no software cost, no return fees and no limits. Unlock UK carriers: InPost, Royal Mail, Evri & more, plus international shipping from 200+ countries. Retain revenue with exchanges, store credit and upsells. Apply custom return rules and track via real-time analytics. Set up in minutes with 100% UK-based support. ## What is At Last used for? [Returns Management (RMS)](https://www.capterra.com/returns-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £95 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for At Last?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://atlast.co&name=At Last) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### At Last 5.0 (16) VS. [5.0 (13)](https://www.capterra.com/p/218259/WISMOlabs/reviews/) Starting Price £95 Other, Per Month Starting Price $0.01 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (16) Ease Of Use 4.8 (21) Value For Money 5.0 (16) Value For Money 4.9 (21) Customer Service 4.9 (16) Customer Service 5.0 (21) ## At Last alternatives [Redo](https://www.capterra.com/p/10025229/Redo/) [5.0 (21)](https://www.capterra.com/p/10025229/Redo/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025229/Redo/) [AfterShip](https://www.capterra.com/p/178663/AfterShip/) [4.9 (473)](https://www.capterra.com/p/178663/AfterShip/reviews/) Starting price $11.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178663/AfterShip/) Highest Rated [ReturnGO](https://www.capterra.com/p/230559/ReturnGO/) [5.0 (29)](https://www.capterra.com/p/230559/ReturnGO/reviews/) Starting price $147.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230559/ReturnGO/) [Swap Commerce](https://www.capterra.com/p/10017972/Swap-Commerce/) [5.0 (14)](https://www.capterra.com/p/10017972/Swap-Commerce/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017972/Swap-Commerce/) [View all alternatives](https://www.capterra.com/p/10040973/At-Last/alternatives/) ## FAQs about At Last Overview ### What company size and specific industries is At Last built for? At Last is designed for retailers, DTC brands, and third-party logistics providers, especially teams handling returns at scale. It fits businesses with e-commerce managers, operations managers, and customer service leads, making it suitable for small to large companies in online retail and logistics. Features and Usability ### What are the key features of At Last? At Last offers shipping management features like air shipping, ground shipping, label printing, and order tracking, along with inventory management, warehouse management, and vendor management. It also includes customer and self-service portals, payment processing, refund management, exchange management, repair management, quality control, reporting/analytics, and API access. Pricing ### How much does it cost and what fees or limitations are included? At Last starts at free with the Return to Zero plan, which includes free returns software and carriage. The Starter plan costs £95 per month plus usage and includes 100 returns, while Pro costs £225 per month plus usage. Custom pricing is available for enterprise retailers and 3PLs. Integrations ### Which third-party tools and platforms does At Last integrate with? At Last integrates with 7 third-party commerce platforms, including Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento 2 Order Management, Linnworks, and Mirakl. These integrations cover storefront, marketplace, and order management workflows for online selling operations. Getting Started and Support ### What training and onboarding options does At Last offer? At Last provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and real-time instruction, documentation gives written reference material for reviewing steps, and videos offer visual walkthroughs for learning key features at a self-paced pace. Getting Started and Support ### What customer support options does At Last offer? At Last provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Without reviewer feedback on support, no user sentiment about response times or helpfulness can be stated. The listed channels suggest multiple ways to get assistance and find answers, but support experience details are not available. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Order Tracking 4.9 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process Self Service Portal 4.8 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Shipping Management 5.0 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers Payment Processing 5.0 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions API 5.0 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Warehouse Management 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Manage and track operations and inventory within warehouses At Last 17 features Ship packages/goods by aircraft Application programming interface that allows for integration with other systems/databases A website or login for customers to access information Enable the process of exchanging one item for another Shipping products/goods by land Track and manage inventory levels to maintain proper supply Process of printing custom labels through various methods. Track orders throughout the fulfillment process Accept, record, and reconcile financial transactions Ensure that quality requirements and standards are met across production processes Oversee the process of issuing refunds Arrange for repairs to be performed and track prior repairs to the same item View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Manage and track orders being shipped to customers Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Manage and track operations and inventory within warehouses Features 4.9 (16) 4.9 Based on 16 reviews ## Pricing Value for money 5.0 (16) Free Trial Free Version Return to Zero (Free) £0.00 It includes: - Free returns software & shipping - Customer-paid model: zero cost to you - Beautiful, branded customer portal - InPost, Royal Mail, Evri, DPD & more - Exchanges, store credit & upsells - Analytics dashboard & returns insights - Unlimited users & returns - Marketplace & multi-channel returns Starter £95.00 Usage Based,Per Month It includes: - Everything in Return to Zero, plus: - Offer free returns to your customers - 100 returns included per month - Pre-negotiated UK carrier rates Pro £225.00 Usage Based,Per Month It includes: - Everything in Starter, plus: - Lower per-return cost - API, webhooks & custom integrations - International returns from 200+ countries - Pre-negotiated international rates - Duty free international returns (RGR) Value for money 5.0 (16) 5.0 Based on 16 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ Linnworks](https://www.capterra.com/p/116088/Linnworks/)[ Mirakl](https://www.capterra.com/p/162791/Mirakl/)[ Magento 2 Order Management](https://www.capterra.com/p/10010071/Magento-2-Order-Management/) ## Support, customer service and training options Customer Service 4.9 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (16) 4.9 Based on 16 reviews ## User reviews Overall rating 5.0 Based on 16 reviews Filter by rating 5(16) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Claire P. Account Director Logistics and Supply Chain ### "If you're not using them, then you're missing out!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2026 Exceptional - from the team to the product to the aftercare, I can't fault it! They exceed expectations every time! Pros I love their consumer return portal!! It's a great dashboard - from the demo to the quick and easy to set up, with the ability to personalise the look and feel so it reflects the customer's own brand and portal. It's incredibly user-friendly, allowing customers to easily make changes themselves, such as switching services on and off or updating logos, without needing additional support. The team at At Last are always super responsive, knowledgeable and incredibly helpful. They're proactive in providing support and quick to resolve any queries, making the whole experience seamless. Cons Honestly, I haven't found anything to dislike yet!! I wish all companies were this easy to work with - they really do set the bar high! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jenny H. Business Development Director Logistics and Supply Chain ### "Market leading returns service & support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2026 Very efficient, fantastic support and very easy to use software and controls. The team are always on hand to support. Pros How easy and simple they make consumer returns. The portal is extremely user friendly and the ability to custom create reasons for return is brilliant. Cons There is nothing I dislike about their service - its great! It would be nice to have more international returns options if i had to say something but other than that its simply brilliant. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anand M. Business Development Director Logistics and Supply Chain ### "A simple, reliable way to take the pain out of returns" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2026 My overall experience with At Last has been very positive. It solves a real operational headache and makes the returns process feel much cleaner for both the business and the customer. It is easy to get started with, dependable day to day, and genuinely helps save time. I would happily recommend it to any ecommerce or fulfilment business looking to improve how they manage returns. Pros At Last is simple to use and does exactly what you need it to do without making the process feel complicated. The platform saves a lot of time, especially when managing returns, labels and customer updates. It feels reliable, easy to navigate, and helps remove a lot of the back-and-forth that usually comes with returns management. Cons The only small thing I’d like to see is a little more customisation in some of the customer-facing options. Nothing major, more of a wishlist item than a problem. Switched from [ZigZag Global](https://www.capterra.com/p/249924/ZigZag-Global/) Customer friendlier in comparison to ZigZag Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS MARK S. business development director Package/Freight Delivery ### "Best class, and its not close." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2026 Unbelievable, nothing is too much the team are supportive, from the intro to the demo to the onboarding, they are simply amazing Pros Most User friendly and advanced service in the market by some distance, the whole return process is seamless, and the team are elite Cons nothing..............................................................................................at all AT Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS jaggit S. BDM Package/Freight Delivery ### "Easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2026 Really enjoy the service, I don't have to worry about my retunes, the costs involved and the customers return experience is really good. Pros The dashboard captures all the information I would need at a high level to review without going into any other tabs. If I need any further details, all the information is really easy to find. Cons No issues for me. The dashboard could do with some colour, maybe highlight things in red amber and green to indicate the different stages of a return or if any issues with a current return. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Scott G. BDM Warehousing ### "Businsess Manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2026 My overall experience with At Last was positive. I found the online portal easy to use, and the self-service process worked well for customers. The staff were also helpful and approachable, which made the overall experience simple, clear, and straightforward. Pros The thing I liked most about At Last was the online portal and how easy it was to use, especially for self-service customers. It made the process simple and gave customers more control, which helped create a smoother experience overall. Cons There was nothing I particularly disliked about At Last. Overall, I found the portal easy to use and the self-service process worked well for customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jade L. Customer Relations Retail ### "At Last returns - breath of fresh air!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2026 Working with At Last has genuinely been a breath of fresh air. We’ve never experienced a returns company with such excellent customer service. \[sensitive content hidden\] is always helpful, and eager to assist. The portal is straightforward to use and easy to navigate but it has a lots of features compared to what other providers we've used in the past. For example, they allow you to create a draft exchange without automatically creating it. Which is great as it then allows you to make amendments easily. Would recommend to all looking for a provider. Pros Easy to use and navigate. Lots of features and different processes to what we've used in the past but they are positive. Cons I've not encountered any issue with At Last yet or found something that doesn't work well for us. Very pleased. Switched from [Swap Commerce](https://www.capterra.com/p/10017972/Swap-Commerce/) International returns were an issue as there wasn't choice to use other couriers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VH Vladimira H. Warehouse Manager Design ### "Warehouse Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2026 Only positive experience, I am very happy and thankful we can work with you. Very easy to use portal. Pros Absolutely everything, friendly team specially \[sensitive content hidden\] :-) always helpful, kind and friendly. I can recommended to everyone. Easy steps with returns, they made my life easy, Thank you Cons Nothing. From first moment always go everything smoothly, and If I need help with any task , team from At Last was always happy to help . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Richard G. Customer Care Executive Food & Beverages ### "Brilliant partners from day one " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2026 At Last has been a fantastic partner for us. The returns process is straightforward for our consumers and easy for our team to manage, helping us deliver a smooth post-purchase experience. Beyond the platform itself, the support and relationship we've built with the team has been excellent. They're proactive, knowledgeable and genuinely care about their customers' success. We'd happily recommend At Last to other brands looking for a reliable returns solution. Pros We've worked with At Last since their early days and it's been genuinely impressive to watch both the platform and team grow. The platform is intuitive, reliable and seamless for both our internal teams and consumers. However, their biggest strength is their team: incredibly friendly, responsive and always willing to help. Nothing ever feels like too much trouble, and any questions or issues are dealt with quickly and professionally. Cons Next to nothing. As with any growing platform, there have been occasional feature requests or enhancements we'd have liked to see over the years, but the team have always been receptive to feedback and continuously improved the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Martin L. Director Retail ### "Ease of integration and use in a system which is fairly priced and adds real value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 16, 2026 Excellent, \[sensitive content hidden\] e have been very helpful in explaining the features of the system to me, whilst the cost of using the platform is quite low and not dissimilar to what we would be paying the carriers directly if we made our own system. Pros Ease of integration with our existing Shopify store, the process of creating a return and sending the product back to us seems to work well for customers, particularly because of the range of return options presented to them. Cons Some elderly customers have difficulty using the platform, and I need to send them a Royal Mail return label in that case. There is perhaps a mindset among some who are less familiar with technology that using the Post Office is the only way to return a product back to us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Cameron R. Co-Founder Apparel & Fashion ### "An easy to use portal for customers and good return shipping rates" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 Pros Really great team behind it and responsive customer service. They are also constantly improving the software based on user requested features. Cons Any issues I have had in the past they fix. It would feel unfair to complain about any feature as I am sure it will get fixed in the near future. Alternatives considered [Swap Commerce](https://www.capterra.com/p/10017972/Swap-Commerce/) Reasons for choosing At Last Smaller, more responsive team. At At Last you get to speak to the actualy owners of the company and everyone in the team is highly competant. In much larger companies you can lost in the pile and deal with employees of varying ability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Liddi F. Operations Manager Retail ### "At Last an outstanding bit of software!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2026 Friendly team, easy to use portal, providing a much better service for our customers, Stress free set up and all round outstanding bit of software. Pros Such an easy to use portal, with minimal faff! The returns process is slick and we have not yet experienced any issues! The customer support from \[sensitive content hidden\] is top notch! Cons I genuinely cannot think of anything, it is bug free and easy to use! I guess if I have to say anything at all, is that searching for a specific return in the portal could be more user friendly, however because of the way we use the portal, this doesn't cause us issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Sophie H. E commerce Retail ### "Would recommend for a easy returns process" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2026 Pros I like that At Last is quick and simple to use with links to everything on one page. It's great that it integrates with Mirakl, saving us time by allowing us to manage returns without using different portals. I also appreciate the feature where customers can upload photos of faulty items, like shoes, which helps us quickly identify and understand any issues. The initial setup was very easy too. Cons Nothing to dislike, it’s an effortless system with links to everything you need all on one page. Very good service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mike B. Partnerships Manager Apparel & Fashion ### "A game-changing portal solution for managing returns across our website and various marketplaces." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 As a shoe brand with an extensive product range, managing returns across our own site and various marketplaces was becoming a major challenge. We chose At Last specifically for their "one portal" solution, and it has been a game-changer for our operations. Being able to handle returns from different sales channels in a single place has streamlined our workflow immensely. What really sets them apart, though, is their partnership approach; they are incredibly responsive to our feedback and have consistently implemented updates to the platform based on our specific needs. If you’re a high-volume brand looking for a scalable, flexible returns partner, I can’t recommend At Last enough! Cons Nothing, we have found the solution we were looking for in At Last. They offer the partnership we need to grow the business and implement the feedback we receive. Switched from [Swap Commerce](https://www.capterra.com/p/10017972/Swap-Commerce/) Due to our business growth and expansion of partnerships with marketplaces, we required a one-stop-shop solution with a single portal for processing all returns. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Megan T. Marketing Coordinator Retail ### "Positively impacted the way we handle returns" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2026 Our experience has been great, with brilliant support from \[sensitive content hidden\] from the start. She explained At Last in great detail to us, and the team were excited to get to know our business needs and how At Last might help with some of our issues. At Last has cut down on a lot of work for our Customer Service team, helping to make our returns process much easer on both our end and the customer's end. Pros We initially had no strong structure in place for a returns process, with customers having to reach out to us to arrange a return and arrange their own delivery. Now with At Last, customers have a portal they can use to create their own return and get a returns label. We like that there are customisable options for reason returns, so we can really start to understand our return reason patterns. On our end, we can easily see our list of returns in At Last, with a clear view of the order number, date of return, tracking number link, and delivery status. It's made returns a lot more visible and manageable for us. Cons Our con to At Last would be that there is currently not an alert or notification feature. Currently, we need to check At Last from time to time to check for new returns, but with a notification our team would no longer have to check and keep track of which returns are new. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EW Emilia W. Customer service advisor Food Production ### "100% Would reccommend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2026 Pros At Last allows me to keep up with my customer returns in real time, I get instant updates when products arrive back into the warehouse and the integrations with other software is effortless, At last gives me the confidence that customers have a smooth experience, whilst making mine even easier! Cons I don't have any cons with AtLast. The system links super well with our softwares, we have a low return rate but even with our return rate it is super helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.