--- title: "At Last Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about At Last Software - reviews, pricing plans, popular comparisons to other Returns Management (RMS) products and more." source_url: "https://www.capterra.com/p/10040973/At-Last/" page_type: "product" language: "en" --- # At Last Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) At Last ## What is At Last? Smooth returns. Zero cost. At Last®. One portal for returns and exchanges, wherever you sell. Streamline all your returns & exchanges from one beautiful branded portal — across your Shopify store and every marketplace you sell on. Available for free with no shipping costs, no software cost, no return fees and no limits. Unlock UK carriers: InPost, Royal Mail, Evri & more, plus international shipping from 200+ countries. Retain revenue with exchanges, store credit and upsells. Apply custom return rules and track via real-time analytics. Set up in minutes with 100% UK-based support. ## What is At Last used for? [Returns Management (RMS)](https://www.capterra.com/returns-management-software/) Top alternative Featured Overall rating Based on 41 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price £95 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for At Last?[Manage this product listing](https://www.g2.com/products/at-last/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### At Last 5.0 (41) VS. [4.9 (473)](https://www.capterra.com/p/178663/AfterShip/reviews/) Starting Price £95 Other, Per Month Starting Price $11 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (41) Ease Of Use 4.7 (24) Value For Money 4.9 (41) Value For Money 4.7 (24) Customer Service 4.9 (41) Customer Service 4.9 (24) ## At Last alternatives [5.0 (13)](https://www.capterra.com/p/218259/WISMOlabs/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Redo](https://www.capterra.com/p/10025229/Redo/) [5.0 (24)](https://www.capterra.com/p/10025229/Redo/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025229/Redo/) Highest Rated [ReturnGO](https://www.capterra.com/p/230559/ReturnGO/) [5.0 (29)](https://www.capterra.com/p/230559/ReturnGO/reviews/) Starting price $147.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230559/ReturnGO/) [Swap Commerce](https://www.capterra.com/p/10017972/Swap-Commerce/) [5.0 (14)](https://www.capterra.com/p/10017972/Swap-Commerce/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017972/Swap-Commerce/) [View all alternatives](https://www.capterra.com/p/10040973/At-Last/alternatives/) ## FAQs about At Last Overview ### Which roles and teams benefit most from At Last? At Last is most used by customer service teams, account managers, business development leaders, and operations managers who need to handle client interactions efficiently. Customer-facing staff use it to improve response handling and relationship management, while commercial and operations leaders rely on it to streamline workflows, support growth, and maintain service consistency. Answer based on 37 reviews Overview ### What company size and industries is At Last built for? At Last is built mainly for small businesses, which make up 78% of reviewers, and for retail companies, which account for 35%. It serves retailers, DTC brands, and third-party logistics providers, with strong use in Apparel & Fashion at 22% and Logistics and Supply Chain at 14%, focused on returns management. Answer based on 37 reviews Features and Usability ### What are the key features of At Last? At Last offers shipping management features such as air shipping, ground shipping, label printing, and order tracking, along with inventory management and warehouse management. It also includes customer portal and self service portal options, plus exchange management, refund management, repair management, payment processing, quality control, reporting/analytics, vendor management, and API access. Pricing ### How much does it cost and what fees or limitations are included? At Last starts at free with the Return to Zero (Free) plan, which includes free returns software and carriage. Starter costs £95 per month, usage based, with 100 returns included, while Pro costs £225 per month, usage based. Custom pricing is available for enterprise retailers and 3PLs, and a free trial is offered. Answer based on 2 reviews Integrations ### Which third-party tools and platforms does At Last integrate with? At Last integrates with 7 e-commerce platforms and marketplaces, including BigCommerce, Shopify, Shopify Plus, WooCommerce, Magento 2 Order Management, Linnworks, and Mirakl. These catalog integrations cover online store management, order operations, and marketplace connectivity for businesses handling multi-channel commerce. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does At Last offer? At Last provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material for later review, and videos provide visual walkthroughs for learning features and steps at a chosen pace. Getting Started and Support ### What customer support options does At Last offer? At Last provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe the support experience as helpful and detailed, with staff taking time to explain the product and understand business needs. Feedback also notes that support helped reduce work for customer service teams and ease returns handling. Answer based on 1 reviews Ease of use ### How easy is At Last to use? At Last makes returns management simple for both shoppers and internal teams, with a clear portal and low setup effort. Ecommerce brands often mention easy navigation, self-service changes, and flexible return settings, though some less tech-confident or elderly customers may still need offline help such as printed return labels. Answer based on 11 reviews ## Features AI summary Based on 180 Returns Management (RMS) reviews Capterra data shows that buyers of Returns Management (RMS) rank the following features as their top priorities: - **Self Service Portal** (**31%** of reviewers rated this feature as critical) - **Exchange Management** (**52%**) - **Customer Portal** (**51%**) At Last supports all three of the features reviewers value most: **Self Service Portal**, **Exchange Management**, and **Customer Portal**. Together, these capabilities help businesses give customers more control over returns and exchanges, improve communication throughout the process, and manage return requests more efficiently, allowing teams to deliver a smoother post-purchase experience. Self Service Portal 4.8 (28) 92.86% of 28 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Customer Portal 4.8 (22) 95.45% of 22 reviewers that rated this feature as important or highly important A website or login for customers to access information Refund Management 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Oversee the process of issuing refunds Order Tracking 4.9 (28) 100.00% of 28 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process Payment Processing 4.9 (25) 96.00% of 25 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Shipping Management 4.9 (21) 95.24% of 21 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers At Last 17 features ### All Features - Air Shipping: Ship packages/goods by aircraft - API: Application programming interface that allows for integration with other systems/databases - Customer Portal: A website or login for customers to access information - Exchange Management: Enable the process of exchanging one item for another - Ground Shipping: Shipping products/goods by land - Inventory Management: Track and manage inventory levels to maintain proper supply - Label Printing: Process of printing custom labels through various methods. - Order Tracking: Track orders throughout the fulfillment process - Payment Processing: Accept, record, and reconcile financial transactions - Quality Control: Ensure that quality requirements and standards are met across production processes - Refund Management: Oversee the process of issuing refunds - Repair Management: Arrange for repairs to be performed and track prior repairs to the same item - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Management: Manage and track orders being shipped to customers - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warehouse Management: Manage and track operations and inventory within warehouses --- Features 4.8 (41) 4.8 Based on 41 reviews ## Pricing Value for money 4.9 (41) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10040973/At-Last/pricing/) Return to Zero (Free) £0.00 It includes: - Free returns software & shipping - Customer-paid model: zero cost to you - Beautiful, branded customer portal - InPost, Royal Mail, Evri, DPD & more - Exchanges, store credit & upsells - Analytics dashboard & returns insights - Unlimited users & returns - Marketplace & multi-channel returns Starter £95.00 Usage Based,Per Month It includes: - Everything in Return to Zero, plus: - Offer free returns to your customers - 100 returns included per month - Pre-negotiated UK carrier rates Pro £225.00 Usage Based,Per Month It includes: - Everything in Starter, plus: - Lower per-return cost - API, webhooks & custom integrations - International returns from 200+ countries - Pre-negotiated international rates - Duty free international returns (RGR) Custom Talk to us It includes: - Everything in Pro, plus: - Multi-tenant (parent-child) setup - Multiple portals - Import your contracts - Bespoke commercial and technical support - SLAs available Value for money 4.9 (41) 4.9 Based on 41 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ Linnworks](https://www.capterra.com/p/116088/Linnworks/)[ Mirakl](https://www.capterra.com/p/162791/Mirakl/)[ Magento 2 Order Management](https://www.capterra.com/p/10010071/Magento-2-Order-Management/) ## Support, customer service and training options Customer Service 4.9 (41) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (41) 4.9 Based on 41 reviews ## User reviews Overall rating 5.0 Based on 41 reviews Filter by rating 5(39) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GT Georgina T. Sales Operation Lead Retail ### "Making Returns Simpler and More Efficient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2026 Our overall experience with At Last has been extremely positive. The platform has made our returns process much more efficient by reducing the time it takes for us to process returns, while also making it simpler for customers to set up and manage their returns. It is helping us make the returns journey as straightforward as possible, which in turn reduces customer contact and queries. The combination of an easy-to-use platform, ongoing improvements and a responsive support team has made At Last a valuable tool for both managing our returns and improving the wider customer journey. Pros At Last is a great returns portal that makes processing and setting up returns straightforward and easy. It has helped us save time and streamline our returns process without adding unnecessary complications. We particularly value how helpful and receptive the At Last team are to feedback. They are always happy to listen to our suggestions and take them on board to help improve the service. It is also great to see the new features they continue to introduce, with the team always willing to demonstrate how they work and how we can use them to improve customer retention and the overall customer experience. The returns dashboard has also been a fantastic addition, providing useful insights that help us identify areas where we can improve our website, including our size guides and product descriptions. Cons With the returns dashboard, it would be great to have the ability to categorise products by size as well as by product. This would allow us to identify whether particular products have higher return rates and, importantly, whether there are any clear sizing trends, such as customers consistently finding a product too large or too small. Having this additional level of insight would be extremely valuable in helping us identify potential sizing issues and make improvements to our website, particularly our size guides and product information. We have discussed this with the At Last team, and they have taken our feedback on board for consideration. Switched from [Swap Commerce](https://www.capterra.com/p/10017972/Swap-Commerce/) SWAP was a great returns solution for us initially. However, over time, particularly during our busier periods when return volumes increased, we found that the returns process for our team became slower. The customer portal also involved multiple steps to set up a return, which made the process feel somewhat clunky and less user-friendly. This sometimes resulted in additional customer enquiries, as customers needed further guidance to complete their returns. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF amy F. Team leader Retail ### "Useful and easy service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 8, 2026 The experience has been very positive! very easy to use and they always take on feedback and make changes whenever we ask! Pros Easy to use filters to be able to locate the information I am looking for very efficiently, and action the refunds easily! Cons The reporting pages are not the most user friendly, meaning if we are hoping to get more than one piece of information you cannot export them together Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Ellie D. customer care rep Retail ### "At Last - Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 8, 2026 It's been a positive experience using At Last, it's easy to create and check return labels for customers Pros It's very simple to navigate as a user, with everything you need on one page - makes it more efficient Cons On the returns page there is a lot of info for each customer return, with some sections being blank/irrelevant but still included. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tammy B. Customer Service Supervisor Retail ### "At Last- Would recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2026 Pros Friendly and approachable team, they always try to accommodate any amendments we would like. The fixes they have implemented have really helped the team. Cons There have been times we have had to reach out to the team because a function isn't already available which would be if it was an older platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Amanda S. Quality Veterinary ### "easy to use and navigate" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 27, 2026 Pros Value for Money Customer Support Ease of Use Return Process Bugs and Issues Implementation Value for Money Customer Support Ease of Use Return Process Bugs and Issues Implementation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jess C. Senior Customer Service Agent Consumer Services ### "great overall" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 26, 2026 Works fine for what I need, refunding customers who have returned items, nice to have a place to check the tracking for them also. Pros easy to track returns and see what to refund customers, easy to sent out the email to customers to help when locked out of their account or simply unable to work out how to generate the email themselves through their account Cons we have a lot of customers who generate returns for 1 item when there are more than 1 item on the order and they want to return more than one of the items. We refund these as 1 items it ticked off but it seems it would be good for the return check/warehouse team to be able to tick extra boxes or something to show when additional items to what is on the original return are sent back - or if the customer returns the incorrect product it would be helpful for the warehouse team to be able to add this (I think they can do notes but unsure) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aimee W. ASM Retail ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2026 Pros Easy to use Good customer support Implementation Issues fixed and sorted quickly Good support from the team Cons Nothing it has been great so far as we are still trialling. Seems to be going well and no issues as of yet Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Conor J. Founder Internet ### "Incredibe App ⭐⭐⭐⭐⭐" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 We’ve had a fantastic experience using the AtLast platform. It’s incredibly straightforward to use, works seamlessly for our business, and has made managing our returns process so much easier. A special mention has to go to \[sensitive content hidden\], who has been absolutely brilliant from day one. He’s always responsive, helpful and genuinely goes above and beyond to make sure everything is running smoothly. Whenever we’ve had a question or needed support, \[sensitive content hidden\] has been quick to help and has made the whole experience feel effortless. The level of service we’ve received from both \[sensitive content hidden\] and the AtLast team has been exceptional. It’s rare to find a platform that combines great technology with such strong, personal customer service. Would absolutely recommend AtLast to any growing e-commerce brand. \*\*5 stars from us!\*\* Pros The simplicity of the platform and the level of customer service. It makes managing returns incredibly straightforward for both us and our customers. \[sensitive content hidden\] in particular has been fantastic always responsive, helpful and willing to go above and beyond whenever we need support. Cons Everything is great, everything was so easy to mange and use. I don't find anything difficult. Its great i love it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NW Nina W. Operations Manager Retail ### "Helped reduce our returns admin significantly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 Wonderful, would highly recommend. Danielle from the Onboarding Team needs a particular mention as she has been a great help in getting us set up. There's nothing worse when you sign up to a new platform and then once you are onboarded they desert you. This has not been our experience with At Last. Great customer service! Pros At Last has really helped make the returns process so much easier for our customers. They can now log on to a self serve returns portal to create their return and get their return postage there and then. No more of us having to manually create labels on Click & Drop and emailing it to the customer. It has relieved so much admin! Cons The reporting is a little basic at the moment but I know this is something they are in the process of developing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GV Gintare V. Ecommerce Packing and Returns Operative Retail ### "At Last Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 6, 2026 Overall, my experience with At Last has been very positive. It has made the returns process mostly straightforward and has saved more time compared to manual processes. It’s a reliable system that supports our daily workflow well. Pros The platform is easy to navigate and makes the returns process more smooth and organised. It keeps everything in one place, helping manage high numbers of returns. It’s straightforward to learn, which is especially helpful for me as a new team member. Cons Occasionally, some pages can take a little longer to load but it doesn’t ruin the experience for me as a user as At Last is easy to navigate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kitty S. Customer service Apparel & Fashion ### "Very good! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2026 Overall, I have had a very positive experience using At Last. The platform is easy to navigate, works reliably, and the entire process has been smooth from start to finish. I would definitely recommend it to others. Pros The return process is very efficient and easy to use. Everything was clearly explained, the process was straightforward Cons I honestly don’t have any negative feedback. Everything has worked well for so far, and I haven’t experienced any issues. The platform is easy to use, reliable, and has met my expectations throughout my experience. Switched from [Swap Commerce](https://www.capterra.com/p/10017972/Swap-Commerce/) Lack of support, we out grew the product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Mia E. Customer service consultant Apparel & Fashion ### "Smooth customer journey " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2026 It has been very positive, our account manager has been incredibly helpful and the onboarding was super blended. Pros It’s is very Easy to navigate, good customer service and a real addition to our customer support journey. Cons I actually have found no faults so far, it’s really sped up our returns system since we joined in January Switched from [Swap Commerce](https://www.capterra.com/p/10017972/Swap-Commerce/) Our returns and refunds process was becoming detrimental Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Lily B. Customer Service Apparel & Fashion ### "A great solution to our customer service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2026 Overall, I’d recommend At Last to anyone starting business. It has been an easy process from start to end. Pros The return process has been made really easy. We have seen such a great difference in convience and time. Cons No cons, everything works great for our company. We use At Last daily and have seen such a positive change with our returns Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Alisha C. CRM Apparel & Fashion ### "Amazing experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2026 My overall experience with At Last has been very positive. The service was easy to use, well organised, and delivered a high-quality experience from start to finish. The staff were friendly, professional, and responsive, making the process straightforward and enjoyable. I found it to be good value for money and would happily recommend At Last to others. While there is always room for small improvements, such as additional customisation options or enhanced features, I was very satisfied overall. Pros The support team was friendly, responsive, and helpful whenever I needed assistance. The platform is intuitive and easy to navigate, making it simple to get started without much guidance. Cons There wasn't anything I particularly disliked. If I had to suggest an improvement, I'd like to see a few more customisation options and some additional advanced features, but overall I had a very positive experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jessica L. Customer service advisor Consumer Goods ### "great system " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2026 I use this everyday and can say it makes like easier for us and customers and makes returns so much smoother Pros Very easy to use for our customers and as well as us if we need to assist customers. Very clear to read Cons Sometimes we come across some technical errors which is bound to happen with everything however this is sorted almost straight away Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HW holly W. Customer Care Advisor Retail ### "Great system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2026 Pros What I like most about the returns portal is how it simplifies what can otherwise be a frustrating process. A clear, user-friendly portal gives customers confidence that returns are quick, transparent, and easy to track, which helps build trust in the brand. Cons From a business perspective, one area for improvement is the level of manual effort required for certain tasks. For example, processing multiple returns can be time-consuming and repetitive, which may reduce operational efficiency and increase the risk of human error. Streamlining or automating these workflows would help businesses handle higher return volumes more efficiently while allowing staff to focus on higher-value tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HT Hannah T. Customer Service Manager Retail ### "Linzi Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2026 Pros I like that the return platform streamlined the returns process, making it efficient and easy to manage. It provided clear visibility into return statuses, reduced manual effort, and helped improve operational efficiency. The platform also enhanced the customer experience through a simple and transparent return journey, which can increase customer satisfaction and loyalty. Overall, it supports cost-effective return management while maintaining a professional and reliable service. Cons There’s nothing not to like! The team is incredibly helpful, friendly, and always happy to assist. They’re easy to reach by phone or email and are consistently responsive, providing clear support and guidance whenever we have questions. Their excellent customer service makes working with the platform a positive experience. Switched from [Swap Commerce](https://www.capterra.com/p/10017972/Swap-Commerce/) Lack of support and outgrew the old platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HT Hannah T. Customer Service Supervisor Retail ### "Brilliant company for return management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2026 Working with At Last has been a fantastic experience. They consistently make me feel valued, and their approachable yet professional team is incredibly easy to work with. Their returns solution is straightforward, effective, and takes away the stress of normally can be quite complicated with returns. I would highly recommend At Last to anyone looking for a trusted returns partner. Pros The team; they are always friendly, highly professional, and committed to delivering outstanding support. Whether it's answering a question or resolving an issue or adding a new feature, their responsiveness and willingness to help make them a pleasure to work with. The platform is simple to use, dependable, and integrates seamlessly into our operations being with at last for quite some time now it's brilliant to see its always evolving and they always let us know of any new updates. Cons Nothing to dislike, every time that I have something that I find is missing they end up looking into and adding it for myself and my team, they are extremely approachable and always willing to help and as a platform that is every expanding, they are always willing to take on feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Rhiannon K. Merchandiser Apparel & Fashion ### "Extremely user friendly, great customer service from AtLast" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2026 Ive been using AtLast for coming up to 2 years and the support from \[sensitive content hidden\] has always been spot on, super helpful and keen to work with us to ensure the business has everything we need. Pros Customer support from our account manager, \[sensitive content hidden\] is always amazing. The team are always keen to hear our feedback on how to improve the portal to suite our needs. The portal is extremely easy to use Cons I believe its something AtLast are developing on, but I'd like to be able to match the return to the order number within the App Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Abi S. Account Manager Logistics and Supply Chain ### "Professionals Providing a Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2026 At Last have always made my opinion feel value and appreciated. Their friendly yet professional approach makes them so easy to do business with. The solution is simple yet effective, and takes the hassle out of returns which can be a very complex problem for ecommerce sellers to navigate. You're in safe hands if you use At Last Pros The team are really good at going into the detail about the benefits and features of using At Last. They are able to adapt this depending on the client, using information they have gathered before hand, as well as off the cuff questions that crop up throughout conversations. Cons I really have no complaints about At Last, they are always easy to work with and will always take the time to go through things you don't understand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EJ Emma J. Customer Service Manager Retail ### "Constantly Developing and Improving Service and Usage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 17, 2026 They have always been helpful and passionate about making sure we have a positive experience with them, especially our account manager \[sensitive content hidden\] . We appreciate their willingness to help and to make sure that we have all the features we need including automation and reporting. Pros They are always willing to develop and add new features that benefit us as a company as well as the customer. They are adaptable to feedback and always looking to improve. Cons As they are a newer company some features can take a bit longer to develop than others and it can take some time before they are active on the portal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Andy C. Logistics Manager Retail ### "At last review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 Brilliant, the programme does everything we need and the support network and openness to feedback and improvements is second to none Pros Ease of use and support availability. Whenever I contact the team for support, they are first class and punctual with the responses Cons There are no negatives with At last, well I havent had anything other than absolute support when contacting them Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Alice B. Head of Business and Brand Apparel & Fashion ### "Would reccomend AtLast " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 very positive experience over the past year, making the returns process and operations of the business run much more smoothly Pros ease of use and the data we can get to help streamline our returns process and overall service for our customers Cons no negetive feedback, they keep expanding feature to help support our needs which is really helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PM Petra M. Office and E-Commerce Manager Consumer Goods ### "At Last - takes the stress out of handling returning goods" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 From our first video call / demonstration of the platform, it has been a very slick process, quick and easy with good one to one turtorial and follow up-support. Pros Really easy to setup and use with great support. We are able to have complete control over our returns process and view the progress of a returning parcel. Cons Nothing, so far, so good! We have been given first class, clear instruction and handholding whilst learning to use the platform, with help when needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Sonia D. Account Manager Logistics and Supply Chain ### "Super Friendly, Quick, and Hassle Free Onboarding :-)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 13, 2026 Team Interaction is excellent, they are helpful, knowledgeable and informative which makes for hassle free and super fast onboarding. Pros Excellent understanding of the importance of flexibility, in terms of the software being able to meet different customer needs dependent on their industry and/or sector. Cons As a middleman, playing the part of connecting my customer with At Last, nothing really springs to mind here! :-) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ReturnGO vs At Last](https://www.capterra.com/compare/230559-10040973/ReturnGO-vs-At-Last)