--- title: "Qply Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Qply Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/10041063/Qply/" page_type: "product" language: "en" --- # Qply Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Qply ## What is Qply? Qply is an AI-based live chat widget and helpdesk platform that enables websites to embed a smart chat widget. The software automates customer inquiries using Gemini AI, allowing support teams to focus on complex cases that can be transferred to live agents. The platform includes AI auto-reply for instant responses, live agent takeover for smooth handoffs, and knowledge base integration using retrieval-augmented generation (RAG) to provide answers from custom content. Real-time analytics offer insights into metrics, such as response times and customer satisfaction, helping teams optimize support operations. Qply features proactive popups for engaging visitors and widget customization to align with branding. The system enhances customer support with AI automation, analytics, and installation capabilities. ## What is Qply used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qply?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://qply.io&name=Qply) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Qply 0.0 VS. [4.7 (24,189)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $12 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (16,452) Value For Money 0.0 (0) Value For Money 4.5 (11,504) Customer Service 0.0 (0) Customer Service 4.4 (10,717) ## Qply alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (4,482)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about Qply Overview ### What company size and specific industries is Qply built for? Qply is designed for small to mid-sized and enterprise teams in e-commerce, SaaS, agencies, support operations, and education. It suits organizations that need to improve customer engagement and manage support more efficiently across digital products and services. Features and Usability ### What are the key features of Qply? Qply offers AI Copilot, generative AI, and autoresponders for message handling, plus chat/messaging, email management, and multi-channel communication. It also includes real-time notifications, real-time monitoring, activity dashboard, reporting/analytics, transcripts/chat history, transfers/routing, file sharing, customizable branding, single sign-on, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Qply starts at $12 per month for the Starter plan, with a free trial available. The Growth plan costs $19 per month, and the Pro plan costs $49 per month. Starter includes 1 agent seat, 300 AI replies, and a knowledge base for up to 5 documents. Getting Started and Support ### What training and onboarding options does Qply offer? Qply provides documentation to help teams get started. Documentation offers written reference material for reviewing features, checking setup steps, and finding guidance as needed during early use and ongoing work. Getting Started and Support ### What customer support options does Qply offer? Qply provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. No reviewer feedback is available to describe response times or help quality, so the support experience cannot be characterized beyond the listed channels. ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Qply supports all three of the features reviewers rate highest: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay current on incoming customer activity, allowing teams to deliver more consistent and timely support. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system Customizable Branding Add customized logos and colors to align with company branding Qply 22 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10041063/Qply/pricing/) Starter Plan $12.00 Flat Rate,Per Month It includes: - 300 AI replies per month - 1 agent seat - AI auto-reply - Widget embed - Knowledge base (up to 5 documents) - No custom branding (feature off) Growth Plan $19.00 Flat Rate,Per Month It includes: - 1,000 AI replies per month - 2 agent seats - AI auto-reply - Knowledge base (up to 10 documents) - Advanced analytics - File attachments - No custom branding (feature off) Pro Plan $49.00 Flat Rate,Per Month It includes: - 5,000 AI replies per month - 5 agent seats - Knowledge base (up to 50 documents) - Custom branding included - Full analytics + export - File attachments Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.