# NEO Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NEO Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/10041117/NEO --- # NEO Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) NEO ## What is NEO? NEO is an AI-powered virtual receptionist platform that automates inbound call handling and contact center operations. The platform offers configurable AI voice agents, real-time analytics, call transcription, and team management tools. Neo's agents handle diverse call types, manage IVR flows, and use smart routing to resolve inquiries while providing availability around the clock and reducing manual workloads. Voice agents can be customized with tailored text-to-speech voices, languages, and natural language processing settings. The platform delivers analytics, including call duration, cost trends, live monitoring, and transcription for compliance and training purposes. Neo addresses data security through compliance with regulations such as HIPAA, GDPR, and ISO 9001:2015. The platform features a cloud-native architecture with integration capabilities. ## What is NEO used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.35 Usage Based, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NEO?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://pentabay.com&name=NEO) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NEO 0.0 VS. [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $0.35 Usage Based, One Time Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 5.0 (73) Value For Money 0.0 (0) Value For Money 4.9 (70) Customer Service 0.0 (0) Customer Service 5.0 (70) ## NEO alternatives [4.5 (487)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Compass](https://www.capterra.com/p/10041681/Compass/) [5.0 (20)](https://www.capterra.com/p/10041681/Compass/#reviews) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/) [4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about NEO Overview ### What company size and specific industries is NEO built for? NEO is designed for contact centers and businesses in legal services, clinics, dental offices, and hospitality that need AI-powered customer service automation and compliance support. The product fits organizations in these service-heavy industries rather than a specific company size, making it relevant for small to larger operations with customer-facing workflows. Features and Usability ### What are the key features of NEO? NEO offers AI/Machine Learning, Natural Language Processing, speech recognition, speech synthesis, and chatbot capabilities for automated conversation handling. It also includes communication management, monitoring, real-time monitoring, and reporting/analytics to track interactions and summarize activity across channels. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? NEO starts at $0.35 per usage-based call minute with the Pay As You Go plan. There are no subscription tiers or flat-rate plans, and all features are included for every user. Pricing is tied to call minutes used, with no feature gating in the plan details. Getting Started and Support ### What training and onboarding options does NEO offer? NEO provides live online sessions, documentation, and videos to support getting started. Live online sessions allow guided instruction, documentation offers written reference material for setup and feature review, and videos provide self-paced demonstrations of core tasks and workflows. Getting Started and Support ### What customer support options does NEO offer? NEO provides Email/Help Desk, a Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. User feedback on support quality is not available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Chatbot AI-based platform which conducts a conversation via auditory or textual methods Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Natural Language Processing Process and analyze human language in text or audio form Real-Time Monitoring Active monitoring of systems, applications, or networks NEO 9 features Software program that continuously adjusts its behavior based on observed data AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Observe and track the demand, usage, progress or quality of a system, product, or user Process and analyze human language in text or audio form Active monitoring of systems, applications, or networks View and track pertinent metrics to find patterns and gain insights from data Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Get Advice We can help you find the software with the features you need. ## Pricing Pay As You Go $0.35 Usage Based,One Time It includes: - Unlimited AI agents (voice bots and virtual receptionists) - Unlimited phone numbers with IVR and auto-attendant - Unlimited team members - Real-time analytics (contact center performance insights) - Call transcription (speech-to-text on every call) - Compliance certifications (HIPAA, PIPEDA, PHIPA, GDPR) - 24/7 availability (always-on customer service) - Smart call routing (intelligent call routing) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.