--- title: "NEO Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NEO Software - reviews, pricing plans, popular comparisons to other Other Artificial Intelligence (AI) Software products and more." source_url: "https://www.capterra.com/p/10041117/NEO/" page_type: "product" language: "en" --- # NEO Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) NEO ## What is NEO? NEO is an AI-powered virtual receptionist platform that automates inbound call handling and contact center operations. The platform offers configurable AI voice agents, real-time analytics, call transcription, and team management tools. Neo's agents handle diverse call types, manage IVR flows, and use smart routing to resolve inquiries while providing availability around the clock and reducing manual workloads. Voice agents can be customized with tailored text-to-speech voices, languages, and natural language processing settings. The platform delivers analytics, including call duration, cost trends, live monitoring, and transcription for compliance and training purposes. Neo addresses data security through compliance with regulations such as HIPAA, GDPR, and ISO 9001:2015. The platform features a cloud-native architecture with integration capabilities. ## What is NEO used for? [Other Artificial Intelligence (AI) Software](https://www.capterra.com/other-artificial-intelligence-ai-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.35 Usage Based, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NEO?[Manage this product listing](https://www.g2.com/products/pentabay-software-neo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NEO 0.0 VS. [4.8 (5)](https://www.capterra.com/p/147166/Argus/#reviews) Starting Price $0.35 Usage Based, One Time Starting Price $2500 Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.2 (134) Value For Money 0.0 (0) Value For Money 4.4 (131) Customer Service 0.0 (0) Customer Service 5.0 (133) ## NEO alternatives [4.7 (136)](https://www.capterra.com/p/201794/Workvivo/reviews/) Starting price $20000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Pollo AI](https://www.capterra.com/p/10035900/Pollo-AI/) [4.9 (134)](https://www.capterra.com/p/10035900/Pollo-AI/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10035900/Pollo-AI/) [Procurement Software](https://www.capterra.com/p/10020384/Procurement-Software/) [0.0](https://www.capterra.com/p/10020384/Procurement-Software/#reviews) Starting price $1250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020384/Procurement-Software/) [SEO WRITING](https://www.capterra.com/p/10017894/SEOWRITING-AI/) [4.8 (78)](https://www.capterra.com/p/10017894/SEOWRITING-AI/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017894/SEOWRITING-AI/) ## FAQs about NEO Overview ### What company size and specific industries is NEO built for? NEO is designed for contact centers and businesses in the legal, healthcare, dental, and hospitality sectors that need AI-powered customer service automation and compliance support. The target audience appears to include organizations of varied sizes, especially service-driven teams that handle customer interactions and regulated workflows. Features and Usability ### What are the key features of NEO? NEO offers AI/Machine Learning, Natural Language Processing, Speech Recognition, Speech Synthesis, and Chatbot capabilities for automated interaction and language processing. It also includes Communication Management, Real-Time Monitoring, Monitoring, and Reporting/Analytics, plus Distinct AI Functionality and Specialized or Emerging Capabilities for niche applications. Pricing ### How much does it cost and what fees or limitations are included? NEO starts at $0.35 per usage-based call minute with its Pay As You Go plan. It has no subscription tiers, flat-rate plans, or feature gating, and all features are included for every user. Pricing is tied only to call minutes used. Getting Started and Support ### What training and onboarding options does NEO offer? NEO provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and real-time instruction, documentation offers written reference for features and steps, and videos give teams self-paced visual guidance for learning the system. Getting Started and Support ### What customer support options does NEO offer? NEO offers Email/Help Desk, a Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. With no reviewer feedback on support topics, no user sentiment about response times, helpfulness, or common frustrations can be stated. These channels provide multiple ways for users to seek product assistance. ## Features AI summary Based on 1,134 Other Artificial Intelligence (AI) Software reviews Capterra reviewers highlight the following features as the top priorities when choosing a Conversational AI Platform: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **API** (**49%**) - **Lead Capture** (**63%**) NEO includes **Chatbot**. However, it does not offer **API** or **Lead Capture**. Its **Chatbot** functionality helps businesses automate conversations, respond to user questions faster, and provide consistent support across customer interactions, allowing teams to handle higher message volume more efficiently. Distinct AI Functionality Have features and use cases that do not fit into existing AI software categories Niche Application Address unique or niche requirements not covered by mainstream software solutions Specialized or Emerging Capabilities Provide specialized, emerging, or cross-functional capabilities that enhance processes, workflows, or decision-making Speech Synthesis The ability of a bot to respond to user queries in synthesised voice NEO 4 features ### All Features - Distinct AI Functionality: Have features and use cases that do not fit into existing AI software categories - Niche Application: Address unique or niche requirements not covered by mainstream software solutions - Specialized or Emerging Capabilities: Provide specialized, emerging, or cross-functional capabilities that enhance processes, workflows, or decision-making - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice --- ## Pricing Pay As You Go $0.35 Usage Based,One Time It includes: - Unlimited AI agents (voice bots and virtual receptionists) - Unlimited phone numbers with IVR and auto-attendant - Unlimited team members - Real-time analytics (contact center performance insights) - Call transcription (speech-to-text on every call) - Compliance certifications (HIPAA, PIPEDA, PHIPA, GDPR) - 24/7 availability (always-on customer service) - Smart call routing (intelligent call routing) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.