--- title: "ReviewPilot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ReviewPilot Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/10041140/ReviewPilot/" page_type: "product" language: "en" --- # ReviewPilot Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ReviewPilot ## What is ReviewPilot? ReviewPilot is a review management solution that helps businesses automate responses to customer feedback on Google Business Profile and Google Play Store. It generates AI-drafted replies aligned with a brand's tone, respecting character limits and language preferences. Reviews from both platforms are managed in a unified inbox with filtering, searching, and approval options. The system includes sentiment analysis and keyword tracking to identify trends and address recurring concerns. Supporting eight Indian languages, it offers white-label reporting and integrates with Google Business Profile or Play Console. AI responses can be auto-published based on rating thresholds or reviewed manually. Metrics, such as response rate, rating changes, and review volume are tracked, while sentiment analytics highlight customer preferences and improvement areas. SMS campaigns route satisfied customers to public reviews and critical feedback to private channels. ## What is ReviewPilot used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $16 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ReviewPilot?[Manage this product listing](https://www.g2.com/products/reviewpilot-reviewpilot/claim_requests/new?auto=true) ## ReviewPilot Overview Updated September 2026 AI summary ReviewPilot provides review management capabilities for businesses of all sizes, offering a dashboard for tracking ratings, review monitoring, response management, notifications, and sentiment analysis. Delivered via cloud and web-based deployment, it supports teams managing customer feedback across multiple locations but does not include review request or feedback management features found in some alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ReviewPilot 5.0 (2) VS. [4.9 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting Price $16 Flat Rate, Per Month Starting Price $19 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.8 (155) Value For Money 5.0 (2) Value For Money 4.6 (148) Customer Service 5.0 (2) Customer Service 4.8 (147) ## ReviewPilot alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) ## FAQs about ReviewPilot Overview ### What company size and specific industries is ReviewPilot built for? ReviewPilot is designed for app developers, local businesses, marketing agencies, restaurant owners, salon chains, and enterprise networks. It fits both smaller operators and larger organizations that manage customer reviews across multiple locations or clients, especially in software, marketing, hospitality, and personal care sectors. Features and Usability ### What are the key features of ReviewPilot? ReviewPilot offers ratings and reviews tracking, review monitoring, response management, and review notifications for managing feedback activity. It also includes sentiment analysis, real-time data, activity dashboards, monitoring, multi-location support, and an API for connecting review data with other systems. Pricing ### How much does it cost and what fees or limitations are included? ReviewPilot starts at $16 per month with the Starter Plan, which includes a 7-day free trial and no credit card required. The Growth Plan costs $32 per month, and the Agency Plan costs $85 per month. Plans are flat-rate, with limits on team seats, locations, and AI replies. Getting Started and Support ### What training and onboarding options does ReviewPilot offer? ReviewPilot provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does ReviewPilot offer? ReviewPilot provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback on support is available here, so no user experience pattern can be stated. The listed channels suggest multiple ways to seek help, but support quality, response time, and helpfulness cannot be assessed from the provided data. ## Features AI summary Based on 2,212 Reputation Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) ReviewPilot includes **Review Monitoring**, which helps businesses keep track of new customer reviews across channels and respond more quickly to reputation issues as they come up. However, it does not offer **Review Request** or **Feedback Management**. Its support for **Review Monitoring** gives teams better visibility into customer sentiment and online brand perception, helping businesses stay informed and manage their reputation more effectively. Review Monitoring 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Activity Dashboard 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Monitoring 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Review Notification 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifies a business when a review is left Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Real-Time Data 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time ReviewPilot 15 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Content: Standard templates and content for assessment purposes such as NIST (National Institute of Standards and Technology). - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Insights: Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit - Marketing: Marketing tools that integrate with a website or social media, email marketing, or help create printed marketing materials. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral --- Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial [View pricing plan details](https://www.capterra.com/p/10041140/ReviewPilot/pricing/) Starter Plan $16.00 Flat Rate,Per Month It includes: - For a single location OR 1 app - 100 AI replies per week - 50 SMS per week (marked "Soon" – feature not yet active) - 3 team seats - Basic analytics Growth Plan $32.00 Flat Rate,Per Month It includes: - 3 locations OR 3 apps - 500 AI replies per week - 200 SMS per week (marked "Soon") - 5 team seats - Full analytics + sentiment analysis - Data export Agency Plan $85.00 Flat Rate,Per Month It includes: - 10 locations OR 10 apps - Unlimited AI replies - 1,000 SMS per week (marked "Soon") - 10 team seats - White-label reports - Priority support Value for money 5.0 (2) 5.0 Based on 2 reviews ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Full Stack Developer Computer Software ### "Excellent AI Review Management Platform for Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2026 My overall experience with ReviewPilot has been very positive. It helped automate our review response process and improved customer engagement significantly. The dashboard is easy to use, analytics are helpful, and the AI response quality is impressive. It’s a great solution for businesses looking to manage online reputation efficiently. Pros ReviewPilot makes review management simple and efficient. The AI-generated responses save a lot of time while still matching our brand tone. The unified inbox for Google Business Profile and Google Play reviews is very convenient, and the sentiment analysis helps identify customer concerns quickly. Multi-language support is also a huge advantage. Cons The platform works well overall, but adding more third-party review platform integrations would make it even better. Some advanced customization options for reports could also be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aditya Raj S. Quant Researcher Banking ### "Top Notch Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 5, 2026 I am so happy with the services which they are providing because they are very soft and smooth and everything is working so well Pros Easy to use easy to use and so easy to do. Everything is mentioned clearly and beautiful and there is no lag and each and every thing is mentioned in briefly Cons Website lags lil website likes little much but not that much also but also it has up and down is which was sorted later Switched from [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Cost is less in this and that was too costly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2026 Appreciate the effort for reviewing us ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.