--- title: "Joy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Joy Software - reviews, pricing plans, popular comparisons to other Waitlist products and more." source_url: "https://www.capterra.com/p/10041218/Joy/" page_type: "product" language: "en" --- # Joy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Joy ## What is Joy? The powerful loyalty platform with highest flexibility, built for ambitious Shopify brands. Joy helps fast-growing Shopify stores drive repeat orders, reduce churn, and grow retention revenue, without rigid templates or technical limits. Everything you need to launch: - Points program: sign-up, orders, birthdays, reviews, surveys - VIP tiers by points, spend, or orders, with auto-applied perks at checkout - Unlimited referrals plus branded loyalty page and widgets - Advanced rule engine: bonus points on weekends, holidays, min order value - Enterprise power: APIs, webhooks, Hydrogen headless, checkout extensions Why ambitious brands choose Joy: - 30+ integrations plus Shopify Flow and Meta fields on every plan - 24/7 live chat, white-glove migration, dedicated account manager - Reports that matter: Assisted Orders, ROI, CLV, retention rate Trusted by 10,000+ Shopify stores. 1,500+ five-star reviews. Top 3 to 5 loyalty app on Shopify. Free plan available. Paid from $29/month. ## What is Joy used for? [Waitlist](https://www.capterra.com/waitlist-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Joy 0.0 VS. [4.9 (3,835)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price $29 Per Month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (3,835) Value For Money 0.0 (0) Value For Money 4.9 (3,458) Customer Service 0.0 (0) Customer Service 4.9 (3,518) ## Joy alternatives [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (192)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [4.9 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [Boomerangme](https://www.capterra.com/p/241848/Boomerangme/) [4.8 (48)](https://www.capterra.com/p/241848/Boomerangme/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241848/Boomerangme/) ## FAQs about Joy Overview ### What company size and specific industries is Joy built for? Joy is designed for Shopify brands from startup to enterprise, including DTC, retail, and subscription businesses. It fits merchants that want a flexible, ROI-driven loyalty program rather than a templated solution, making it suitable for companies of different sizes within those commerce-focused sectors. Features and Usability ### What are the key features of Joy? Joy offers customer segmentation, email marketing, and referral tracking for campaign targeting, along with loyalty program, loyalty cards, and rewards management for retention programs. It also includes membership management, customizable branding, performance metrics, API access, gamification, and third-party integrations. Getting Started and Support ### What training and onboarding options does Joy offer? Joy provides live online sessions, webinars, documentation, and videos to support team training. Live online sessions and webinars can support guided instruction, while documentation and videos offer self-paced reference and walkthroughs for learning features and setup steps. Getting Started and Support ### What customer support options does Joy offer? Joy provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. No reviewer feedback on support is available here, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 1,860 Waitlist reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) Joy supports all three features that reviewers rate as most important: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build repeat purchase programs, manage incentives more effectively, and connect loyalty efforts with other systems, allowing teams to create more consistent customer experiences and strengthen long-term retention. API Application programming interface that allows for integration with other systems/databases Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Branding Add customized logos and colors to align with company branding Email Marketing Create and send email blasts/campaigns Gamification Games or game-like elements to track progress and reward accomplishments Loyalty Cards Manage loyalty cards that hold rewards and promotions to incentivize customers to return Joy 12 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Email Marketing: Create and send email blasts/campaigns - Gamification: Games or game-like elements to track progress and reward accomplishments - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Membership Management: Database of members to track personal information of individuals and families - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Referral Tracking: Log and store the source of contacts/leads - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- ## Pricing Free Version Essential $29.00 Per Month Advanced $129.00 Per Month Ultimate $499.00 Per Month ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.