--- title: "HostReply Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HostReply Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more." source_url: "https://www.capterra.com/p/10041325/HostReply/" page_type: "product" language: "en" --- # HostReply Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HostReply ## What is HostReply? HostReply is a proper AI agent for Airbnb, VRBO, and Booking.com guest messaging — not a generic chatbot or message template tool. On every inbound message, the agent actively looks up real data on your property, FAQs, reservation details, and availability before writing a reply. When it is not confident enough to answer, it texts you via SMS with a one-line summary. You reply in plain English and HostReply drafts the polished response to the guest automatically. Scheduled messages run on autopilot — check-in instructions, checkout reminders, review requests — all based on reservation timing. The dashboard tracks hours saved, AI messages handled, and automation rate so you can see exactly how much the agent is earning its keep. Integrates with Hospitable, Hostaway, Guesty, and OwnerRez. Sensible defaults out of the box, customizable rules per property. $19 per property per month. 14-day free trial, no credit card required. ## What is HostReply used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HostReply?[Manage this product listing](https://www.g2.com/products/hostreply/claim_requests/new?auto=true) ## HostReply Overview Updated September 2026 AI summary HostReply equips vacation rental businesses of all sizes with guest communications and experience management tools, offering AI Copilot, customizable templates, and inbox management. Supporting multi-channel and multi-property operations, it includes mobile access, real-time notifications, and integrations with leading property management platforms. HostReply is deployed via web and mobile apps for flexible, cloud-based use. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HostReply 5.0 (1) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $19 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (1,623) Value For Money 5.0 (1) Value For Money 4.6 (1,549) Customer Service 5.0 (1) Customer Service 4.7 (1,591) ## HostReply alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (548)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Breezeway](https://www.capterra.com/p/186514/Breezeway/) [4.6 (196)](https://www.capterra.com/p/186514/Breezeway/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/186514/Breezeway/) ## FAQs about HostReply Overview ### What company size and specific industries is HostReply built for? HostReply is designed for vacation rental hosts, property managers, Airbnb Superhosts, VRBO hosts, and short-term rental investors, making it a fit for small to mid-sized short-term rental businesses and operators in the vacation rental industry. Features and Usability ### What are the key features of HostReply? HostReply offers AI Copilot and generative AI for guest communications, along with customizable templates, inbox management, and real-time notifications. It also includes multi-channel management, multi-property support, guest experience management, ratings/reviews handling, mobile access, reminders, and third-party integrations for vacation rental operations. Pricing ### How much does it cost and what fees or limitations are included? HostReply starts at $19 per month for the Professional flat-rate plan, and a free trial is available. The plan includes advanced AI built on Claude models, auto-learning FAQs, dedicated onboarding support, human-in-the-loop SMS escalation, and integrations with Hospitable, Hostaway, Guesty, and OwnerRez. Integrations ### Which third-party tools and platforms does HostReply integrate with? HostReply integrates with 4 third-party property management platforms: Guesty, Hospitable.com, Hostaway, and OwnerRez. These catalog integrations connect HostReply with vacation rental and hospitality operations tools used to manage listings, reservations, and guest communication across multiple platforms. Getting Started and Support ### What training and onboarding options does HostReply offer? HostReply provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can follow at their own pace. Getting Started and Support ### What customer support options does HostReply offer? HostReply provides Email/Help Desk, 24/7 Live Rep, and Chat support. No reviewer feedback about support quality is available, so user experience details such as response times or helpfulness cannot be confirmed from the catalog data. ## Features AI summary Based on 3,980 Vacation Rental reviews Capterra reviewers highlight the following as the features buyers value most when choosing vacation rental software: - **Calendar Management** (**70%** of reviewers rated this feature as critical) - **Data Synchronization** (**66%**) - **Reservations Management** (**67%**) HostReply focuses on other capabilities that reviewers also consider important, including **Guest Communications** (**59%**). This feature helps property managers respond to inquiries, confirm booking details, and stay connected with guests throughout the stay, providing teams with a clearer way to manage the guest experience and maintain consistent service. AI Copilot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Templates 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Guest Experience Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Capture guest experience at a granular level and utilize data to deliver tailored services Inbox Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges For Vacation Rentals Designed for vacation rentals HostReply 15 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - For Vacation Rentals: Designed for vacation rentals - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Inbox Management: Organize, prioritize, and manage incoming communications - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Property: More than one location - Ratings/Reviews: Ratings/Reviews - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial [View pricing plan details](https://www.capterra.com/p/10041325/HostReply/pricing/) Professional $19.00 Flat Rate,Per Month It includes: - Unlimited guest messages across platforms like Airbnb, Vrbo, and Booking.com. - Tool-based property lookups to ensure up-to-date information. - Auto-learning FAQs generated from real guest conversations. - Human-in-the-loop SMS escalation with a 98% open rate. - Team routing for tasks (e.g., maintenance issues directed to a handyman). - Smart escalation alerts for issues like refunds, complaints, and emergencies. - Advanced AI built on the latest Claude models. - Sandbox testing to preview AI responses before sending. - Integrations with platforms such as Hospitable, Hostaway, Guesty, and OwnerRez. - Dedicated onboarding support from a real person. - No separate AI credits or per-message usage charges. - SMS escalation costs included for US and Canadian numbers; international SMS billed separately at cost. Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Hostaway](https://www.capterra.com/p/152433/Hostaway/)[ Guesty](https://www.capterra.com/p/159377/Guesty/)[ OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[ Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Garrett K. Owner Hospitality ### "Easy to setup, Impressive AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 Really impressed with HostReply they have taken my properties to the next level. Highly recomend if you want to utilize the future of AI. Pros Super easy to use, and is actually good. I got signed up and imported my properties in like 5 minutes, and was already starting to handle messages within the first hour. Cons Missing a few features but was quickly able to get a request in and they actually now support it. Super friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.