--- title: "Shopao Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Shopao Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/10041501/Shopao/" page_type: "product" language: "en" --- # Shopao Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Shopao ## What is Shopao? Shopao is a cloud-based AI sales agent built for MercadoLibre sellers. It reads each product listing's title, description, attributes, and variants in real time to generate responses tailored to the specific question a buyer asked. Sellers connect their MercadoLibre account via official OAuth authorization in under two minutes, with no technical setup required. Businesses use Shopao to cover buyer questions that arrive outside business hours, reducing missed sales from delayed replies. The agent can send responses automatically on a configurable schedule, or hold them for seller review during business hours. It also sends a proactive message to buyers at order confirmation to open communication before issues arise. Sellers can configure which topics the agent handles and which it escalates per listing. Sensitive questions, such as warranty claims or damaged product reports, are flagged and routed to the seller without a response being sent. ## What is Shopao used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shopao?[Manage this product listing](https://www.g2.com/products/shopao/claim_requests/new?auto=true) ## Shopao Overview Updated September 2026 AI summary Shopao is a cloud-based chatbot and conversational AI platform designed for small and midsize businesses, particularly those focused on online sales and e-commerce operations. It features AI-driven automated responses, natural language processing, and workflow automation for sales and marketing. Shopao supports pre-configured bots and offers integrations such as MercadoLibre, helping teams manage digital sales conversations efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shopao 0.0 VS. [### ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting Price $39 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (402) Value For Money 0.0 (0) Value For Money 4.3 (351) Customer Service 0.0 (0) Customer Service 4.0 (327) ## Shopao alternatives [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Zipchat](https://www.capterra.com/p/10014211/Zipchat/) [4.8 (26)](https://www.capterra.com/p/10014211/Zipchat/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10014211/Zipchat/) ## FAQs about Shopao Overview ### What company size and specific industries is Shopao built for? Shopao is designed for e-commerce sellers, online retailers, Mercado Libre vendors, and other businesses focused on online selling and AI-driven sales automation. It best fits small to mid-sized commerce teams that need support for digital sales operations rather than broad enterprise use. Features and Usability ### What are the key features of Shopao? Shopao offers AI/Machine Learning, Natural Language Processing, and a Chatbot with Pre-Configured Bot setup. It also includes Automated Responses and Workflow Automation for sales and marketing use cases, combining conversation handling with rule-based actions and process support. Pricing ### How much does it cost and what fees or limitations are included? Shopao starts at $39 per month for the Starter plan, which includes AI-powered pre-sale and post-sale automation, 24/7 responses, and official MercadoLibre integration. Pro Plan costs $89 per month, and Scale costs $199 per month. A free trial is available, and Starter has no setup fees or annual contracts. Integrations ### Which third-party tools and platforms does Shopao integrate with? Shopao integrates with Mercado. Getting Started and Support ### What training and onboarding options does Shopao offer? Shopao provides live online training sessions to help teams get started. Live online sessions support guided instruction, real-time questions, and step-by-step setup during virtual meetings. Getting Started and Support ### What customer support options does Shopao offer? Shopao provides Email/Help Desk, FAQ/Forum, and Chat support. These channels give users direct contact and self-service options for getting help with account questions, setup issues, and general guidance. ## Features AI summary Based on 1,278 Conversational AI Platform reviews Capterra reviewers highlight these as the features buyers care about most when choosing a chatbot: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Shopao includes **Automated Responses** and **Natural Language Processing**, so it covers two of the top capabilities buyers look for in this category. However, it does not include **Language Detection**. Instead, it offers **AI/Machine Learning** (**42%**), which can still improve how the chatbot handles conversations and responds to user input. Together, these features help businesses respond faster, understand customer requests more accurately, and provide teams with a more efficient way to manage chat interactions. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations Natural Language Processing Process and analyze human language in text or audio form Pre-Configured Bot Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Shopao 7 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10041501/Shopao/pricing/) Starter $39.00 Flat Rate,Per Month It includes: - 500 AI-handled buyer conversations per month - 24/7 automated pre-sale responses - Automated post-sale support - AI-powered upsell recommendations - Rules by listing and category - Time-based automation rules - Review and approval dashboard - Official MercadoLibre integration - No setup fees or annual contracts - Sensitive message detection Pro Plan $89.00 Flat Rate,Per Month It includes: - Everything in Starter, plus: - 2,500 AI-handled buyer conversations per month - Product-level custom rules - Configurable response tone and writing style - Priority support (24 business-hour response time) - Advanced communication customization - Higher automation capacity for growing stores Scale $199.00 Flat Rate,Per Month It includes: - Everything in Pro, plus: - Unlimited AI-handled conversations (fair-use policy) - Dedicated WhatsApp support (<2 business hours) - Personalized 1:1 onboarding - Assigned account manager - Early access to new features - Enterprise-ready scalability for high-volume sellers - Dedicated operational support for large MercadoLibre stores Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.