# Shopao Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Shopao Software - reviews, pricing plans, popular comparisons to other Chatbot products and more. Source: https://www.capterra.com/p/10041501/Shopao/reviews --- # Shopao Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Shopao ## What is Shopao? Shopao is an AI communication and automation platform built specifically for MercadoLibre sellers. It automates buyer conversations across both pre-sale and post-sale workflows, helping sellers respond instantly, increase conversions, reduce support workload, and protect reputation metrics at scale. Shopao analyzes each buyer message using product listings, order context, and seller-defined rules to generate accurate, personalized responses in seconds. It handles product questions, shipping updates, warranty inquiries, order issues, returns, and post-purchase support automatically. Unlike traditional chatbots that rely on keywords or static templates, Shopao uses advanced AI to understand conversation context and adapt responses to each product and customer. Sellers maintain full control with configurable rules, approval workflows, and official MercadoLibre integration via OAuth. ## What is Shopao used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shopao?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://shopao.io/&name=Shopao) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shopao 0.0 VS. [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $39 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (369) Value For Money 0.0 (0) Value For Money 4.0 (323) Customer Service 0.0 (0) Customer Service 4.3 (302) ## Shopao alternatives [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (369)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (80)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about Shopao Overview ### What company size and specific industries is Shopao built for? Shopao is designed for e-commerce sellers, online retailers, Mercado Libre vendors, and other businesses that want AI-driven sales automation. It fits companies in online commerce rather than a specific size segment, making it relevant for small shops, growing retailers, and larger sellers with digital sales operations. Features and Usability ### What are the key features of Shopao? Shopao offers AI and machine learning, natural language processing, and a pre-configured bot for chatbot deployment. It also includes automated responses and workflow automation for sales and marketing use cases, letting teams manage conversations and trigger actions from defined rules. Pricing ### How much does it cost and what fees or limitations are included? Shopao starts at $39 per month for the Starter plan, which includes 500 AI-handled buyer conversations monthly and no setup fees or annual contracts. The Pro Plan is $89 per month, and Scale is $199 per month. A free trial is available. Integrations ### Which third-party tools and platforms does Shopao integrate with? Shopao connects natively to Mercado. Getting Started and Support ### What training and onboarding options does Shopao offer? Shopao provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and real-time instruction, while documentation gives teams written material for self-paced reference and step-by-step review of product features and processes. Getting Started and Support ### What customer support options does Shopao offer? Shopao provides email/help desk, FAQ/forum, phone support, and chat. With no reviewer feedback available on support experiences, there is no verified evidence to describe response times, helpfulness, or common frustrations. Users can rely only on the listed channels for assistance. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations Natural Language Processing Process and analyze human language in text or audio form Pre-Configured Bot Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Shopao 7 features Software program that continuously adjusts its behavior based on observed data Automatic reply functionality for incoming messages AI-based platform which conducts a conversation via auditory or textual methods Used as a promotional or demonstration tool in sales and marketing presentations Process and analyze human language in text or audio form Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Starter $39.00 Flat Rate,Per Month It includes: - 500 AI-handled buyer conversations per month - 24/7 automated pre-sale responses - Automated post-sale support - AI-powered upsell recommendations - Rules by listing and category - Time-based automation rules - Review and approval dashboard - Official MercadoLibre integration - No setup fees or annual contracts - Sensitive message detection Pro Plan $89.00 Flat Rate,Per Month It includes: - Everything in Starter, plus: - 2,500 AI-handled buyer conversations per month - Product-level custom rules - Configurable response tone and writing style - Priority support (24 business-hour response time) - Advanced communication customization - Higher automation capacity for growing stores Scale $199.00 Flat Rate,Per Month It includes: - Everything in Pro, plus: - Unlimited AI-handled conversations (fair-use policy) - Dedicated WhatsApp support (<2 business hours) - Personalized 1:1 onboarding - Assigned account manager - Early access to new features - Enterprise-ready scalability for high-volume sellers - Dedicated operational support for large MercadoLibre stores Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.