# dialnote Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about dialnote Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/10041607/dialnote --- # dialnote Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) dialnote ## What is dialnote? dialnote is an AI-powered VoIP phone system built for growing SMBs where every call drives revenue. While legacy providers charge $40 to $80 per seat, dialnote offers unlimited seats from $99 per month, so your team scales without your phone bill exploding. Designed for sales, support, and front-office teams at SaaS and IT companies, real estate agencies, healthcare practices, e-commerce brands, home services businesses, legal and accounting firms, and digital agencies. Core features include local, toll-free, and international business numbers, shared call inbox, smart IVR, intelligent call routing, automatic call recording, and detailed analytics. The AI receptionist answers calls 24/7, captures leads, and takes detailed messages after hours. AI transcription summarizes every call into searchable notes with clear next steps, auto-logged to your CRM. Native integrations with HubSpot, Salesforce, Zendesk, Shopify, Slack, Calendly, Zapier, n8n, and Make keep workflows connected. ## What is dialnote used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for dialnote?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://dialnote.com/&name=dialnote) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### dialnote 0.0 VS. [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (466) Value For Money 0.0 (0) Value For Money 4.3 (307) Customer Service 0.0 (0) Customer Service 4.1 (338) ## dialnote alternatives [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (462)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about dialnote Overview ### What company size and specific industries is dialnote built for? dialnote is designed for growing SMBs with 5 to 100 employees, especially sales and support teams handling high call volumes. It fits SaaS, real estate, healthcare, e-commerce, home services, legal, and agency businesses that need a call-focused solution. Features and Usability ### What are the key features of dialnote? dialnote offers call center management tools such as auto-dialer, predictive dialer, automatic call distribution, call routing, and queue management. It also includes call recording, call monitoring, call reporting, CRM, contact management, IVR, voicemail, SMS messaging, live chat, real-time analytics, and third-party integrations. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? dialnote starts at $49 per month for the Team plan, with no per-seat pricing and a 10-day free trial with no credit card required. Business costs $99 per month, and Pro costs $199 per month. Team includes 2 numbers and 700 calling minutes; Business adds unlimited users and $14.85 wallet allowance. Getting Started and Support ### What training and onboarding options does dialnote offer? dialnote provides in-person training, webinars, documentation, and videos to support team onboarding. In-person training allows direct instruction, webinars offer scheduled online guidance, documentation serves as written reference material, and videos provide visual walkthroughs for reviewing product steps and features. Getting Started and Support ### What customer support options does dialnote offer? dialnote provides Email/Help Desk, a Knowledge Base, 24/7 Live Rep, and Chat support. No reviewer feedback about support quality is available, so user experience with response times, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls dialnote 49 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Use AI to generate content in the form of text, images, videos, etc. Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls System calls multiple numbers at once and connects the agent to the first number that answers Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Team $49.00 Flat Rate,Per Month It includes: - Unlimited US/Canada Calling - IVR Menu (Interactive Voice Response) - AI Voice Agents - Call routing - Call forwarding - Warm transfers - Shared inbox - Collaboration tools - CRM integrations - Call recordings - Call notes - AI actions (e.g., call summaries, call transcripts, call tagging, suggested contacts) - group calling - Number porting - API aceess - Webhooks - CRM integration - Voicemail - Call analytics Business $99.00 Flat Rate,Per Month It includes: - Unlimited US/Canada Calling - Call routing - Call forwarding - Collaboration tools - Shared inbox - IVR Menu (Interactive Voice Response) - CRM integrations - Call recordings - Call notes - group calling - Number porting - AI actions (e.g., call summaries, call transcripts, call tagging, suggested contacts) - CRM integration - Call analytics - Voicemail - API aceess - Webhooks - Warm transfers - AI Voice Agents (5 included) - Call flow builder Pro $199.00 Flat Rate,Per Month It includes: - Unlimited US/Canada Calling - IVR Menu (Interactive Voice Response) - AI Voice Agents - Call routing - Call forwarding - Warm transfers - Shared inbox - Collaboration tools - CRM integrations - Call recordings - Call notes - AI actions (e.g., call summaries, call transcripts, call tagging, suggested contacts) - group calling - Number porting - API aceess - Webhooks - CRM integration - Voicemail - Call analytics - AI Voice Agents (10 included) - Multi-language support (15 languages) - Business SMS / Text messaging - Disposition codes - Call queueing - Custom voice brandin - Dedicated account manager Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.