--- title: "dialnote Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about dialnote Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10041607/dialnote/" page_type: "product" language: "en" --- # dialnote Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) dialnote ## What is dialnote? dialnote is the AI business phone system priced for your whole team: shared numbers, call routing, branded AI voice agents that answer, qualify, and book, and automatic CRM sync, all included, with no per-user cost. The Team plan is $49/mo for unlimited users. Built for sales and support teams that live on the phone. Route calls with IVR menus, ring groups and business hours, transfer or conference calls, and hold callers in a queue on the Pro plan. Every call is recorded, transcribed and summarized, then synced to HubSpot, Salesforce or Pipedrive after the call. Pro adds AI call tags, AI call evaluation and disposition codes for reviewing calls. The AI voice agent covers overflow and after-hours calls 24/7, asks your qualifying questions, books meetings and hands callers to a teammate. 10-day free trial, no credit card required. ## What is dialnote used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for dialnote?[Manage this product listing](https://www.g2.com/products/dialnote/claim_requests/new?auto=true) ## dialnote Overview Updated September 2026 AI summary Dialnote provides businesses of all sizes with a cloud-based business phone system that integrates VoIP capabilities and advanced communication tools. It offers features such as auto-dialing, IVR, call recording, PBX, and voicemail, alongside AI-powered options and CRM integration. Organizations can manage calls, track interactions, and enable multi-channel communication across web and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### dialnote 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (888) Value For Money 0.0 (0) Value For Money 4.6 (798) Customer Service 0.0 (0) Customer Service 4.7 (819) ## dialnote alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) ## FAQs about dialnote Overview ### What company size and specific industries is dialnote built for? dialnote is designed for growing SMBs with 5 to 100 employees in SaaS, real estate, healthcare, e-commerce, home services, legal, and agency businesses. It is a fit for sales and support teams that manage high call volumes and need a call-focused tool. Features and Usability ### What are the key features of dialnote? dialnote offers call center management features such as auto-dialer, predictive dialer, call routing, call recording, call monitoring, and automatic call distribution. It also includes IVR, voicemail, call conferencing, CRM, contact management, real-time analytics, reporting, SMS messaging, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? dialnote starts at $49 per month for the Team plan, with Business at $99 per month and Pro at $199 per month. The Team plan includes unlimited users, 2 business numbers, and 700 calling minutes. A 10-day free trial is available, no credit card required. Getting Started and Support ### What training and onboarding options does dialnote offer? dialnote provides in person training, webinars, documentation, and videos to help teams get started. In person sessions support direct guidance, webinars offer live online instruction, documentation serves as written reference material, and videos provide visual walkthroughs for reviewing features and steps at any time. Getting Started and Support ### What customer support options does dialnote offer? dialnote provides Email/Help Desk, a Knowledge Base, 24/7 Live Rep, and Chat. Support is organized around self-service help articles and direct contact channels for faster issue handling. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations with support. ## Features AI summary Based on 1,873 Contact Center reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) dialnote supports all three of the features reviewers value most: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities allow teams to stay connected from anywhere, capture important messages, and direct calls to the right person more efficiently, helping businesses maintain responsive communication and handle customer interactions with less delay. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Administrator Access Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. Agent Interface Agents can view and manage all customer requests and interactions. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI Text-to-Speech Simulates human-like speech from text inputs. dialnote 53 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Administrator Access: Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Text-to-Speech: Simulates human-like speech from text inputs. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autonomous Task Execution: Completes tasks independently without constant human intervention - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross-system Integration: Works across multiple software systems or databases - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbound Screen Pop: Populates CSR's screen with available customer data. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile SMS: Accepts contacts initiated through SMS or other mobile text functions. - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Interaction: Allows users to give natural-language instructions for browser-based tasks. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Proactive Assistance: Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Session Queuing: Callers can be routed to a queue or placed on hold until an agent becomes available. - Session Summary Notes: Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. - Speech Analytics: Provides some level of analytics based on keywords and vocal tones. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10041607/dialnote/pricing/) Team $49.00 Flat Rate,Per Month It includes: - IVR Menu (Interactive Voice Response) - Call routing - Call forwarding - Warm transfers - Shared inbox - Collaboration tools - CRM integrations - Call recordings - Call notes - Number porting - Voicemail - Call analytics - Unlimited users - 2 phone numbers - 700 US/Canada calling minutes a month - 750 included texts a month - 1 AI voice agent with a knowledge base - AI call transcripts and summaries - Voicemail transcripts - Business-hours routing - group calling - HubSpot, Calendly and Zapier integrations Business $99.00 Flat Rate,Per Month It includes: - Call routing - Call forwarding - Collaboration tools - Shared inbox - IVR Menu (Interactive Voice Response) - CRM integrations - Call recordings - Call notes - group calling - Number porting - Call analytics - Voicemail - Warm transfers - AI Voice Agents (5 included) - Call flow builder - Everything in Team - Unlimited users - 3 phone numbers - 1,400 US/Canada calling minutes a month - 1,500 included texts a month - AI voice agents in 14 languages - Advanced call forwarding and ring order - API access and webhooks - Salesforce and Pipedrive integrations - Make and n8n via webhooks - Live chat support Pro $199.00 Flat Rate,Per Month It includes: - IVR Menu (Interactive Voice Response) - Call routing - Call forwarding - Warm transfers - Shared inbox - Collaboration tools - CRM integrations - Call recordings - Call notes - group calling - Number porting - Voicemail - Call analytics - AI Voice Agents (10 included) - Business SMS / Text messaging - Disposition codes - Call queueing - Everything in Business - Unlimited users - 5 phone numbers - 2,800 US/Canada calling minutes a month - 2,500 included texts a month - 2 knowledge bases - AI voice agents in 14 languages - Custom branded AI voice - AI call tags and AI call evaluation - Contact sharing permissions - API access and webhooks - Priority support and a dedicated customer success manager ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.