--- title: "Loyalhive Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Loyalhive Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/10041608/Loyalhive/" page_type: "product" language: "en" --- # Loyalhive Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Loyalhive ## What is Loyalhive? LoyalHive is a customer loyalty solution that enables businesses to create digital loyalty programs without requiring apps or physical cards. The platform integrates with Apple and Google Wallet, allowing customers to save loyalty cards by scanning a QR code. Automated messaging re-engages customers who haven't visited recently or are close to earning rewards, sending timely notifications to encourage returns. Businesses can customize branded digital cards with logos, colors, and reward structures, whether stamp-based or points-based. Analytics track visits, reward redemptions, and campaign performance, helping businesses understand which promotions drive traffic. LoyalHive supports multiple languages, including English, German, Spanish, and Italian. The platform includes built-in scanning for instant rewards updates. Automated campaigns trigger review requests and bonus offers while building customer databases for future engagement. ## What is Loyalhive used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €10 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Loyalhive?[Manage this product listing](https://www.g2.com/products/loyalhive/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Loyalhive 5.0 (2) VS. [4.9 (3,835)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price €10 Flat Rate, Per Month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.9 (3,835) Value For Money 5.0 (2) Value For Money 4.9 (3,458) Customer Service 5.0 (2) Customer Service 4.9 (3,518) ## Loyalhive alternatives [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (192)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [4.9 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [Boomerangme](https://www.capterra.com/p/241848/Boomerangme/) [4.8 (48)](https://www.capterra.com/p/241848/Boomerangme/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241848/Boomerangme/) ## FAQs about Loyalhive Overview ### What company size and specific industries is Loyalhive built for? Loyalhive is designed for small businesses, especially cafés, salons, barbershops, retail stores, and other local shops that want to improve customer loyalty and retention. It is also built for marketing agencies that support small business clients. Features and Usability ### What are the key features of Loyalhive? Loyalhive offers loyalty program and membership management, along with rewards management, loyalty cards, and gift card management. It also includes campaign management, multi-campaign planning, email marketing, and multi-channel marketing, plus CRM features such as customer profiles, segmentation, activity tracking, and customer history. Pricing ### How much does it cost and what fees or limitations are included? Loyalhive starts at €10 per month for the Light Plan, which includes a 14-day free trial and up to 14 bonus days after setup. The PRO Plan is €25 per month, and the Multi-Location Plan is €79 per month. All plans are flat rate, with no extra fees listed. Getting Started and Support ### What training and onboarding options does Loyalhive offer? Loyalhive provides live online sessions, webinars, documentation, and videos for team training. Live online sessions and webinars support guided instruction, while documentation and videos give users written and visual reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does Loyalhive offer? Loyalhive provides Email/Help Desk and Phone Support for customer assistance. No reviewer feedback is available to describe response times, helpfulness, or common support issues, so support experience details cannot be assessed from user comments. ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) Loyalhive supports all three of the features reviewers value most: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build repeat purchase programs, manage incentives more effectively, and connect loyalty data with other systems, allowing teams to improve customer retention and run loyalty campaigns with less manual work. Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Gift Card Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Customizable Templates 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Engagement Tracking 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Member Portal 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Online gateway through which members can access/update personal information Gamification 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Games or game-like elements to track progress and reward accomplishments Loyalhive 37 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Referral Tracking: Log and store the source of contacts/leads - Rewards: Provide rewards, monetary or non-monetary, based on incentive programs - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Social Promotion: Market event via social media tools - Survey/Poll Management: Create and administer polls and surveys - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial [View pricing plan details](https://www.capterra.com/p/10041608/Loyalhive/pricing/) Light Plan €10.00 Flat Rate,Per Month It includes: - Designed for businesses just starting with loyalty programs. - Simple digital stamp card for customers' phones. - 1 location, 1 loyalty program. - Up to 100 active customers. - Choice of stamp or points-based program. - Basic analytics. - 1 built-in scanner. - Email support. PRO Plan €25.00 Flat Rate,Per Month It includes: - Ideal for single-location businesses aiming for growth. - 1 location, 1 loyalty program. - Unlimited customers. - Choice of stamp or points-based program. - Advanced analytics. - Push notifications. - Email support. - Ability to share 3 scanners with team members. - Review automation (triggers for half and full rewards). - Bonus campaigns to attract customers during slow hours. - Level-tier loyalty programs. Multi-Location Plan €79.00 Flat Rate,Per Month It includes: - Designed for businesses with multiple branches. - Includes everything in the PRO plan, plus: - 5 locations, 5 loyalty programs. - Ability to share up to 25 scanners with team members. - Webhook/API access. - Priority support. - Flexible partner pricing. - White-label options. Value for money 5.0 (2) 5.0 Based on 2 reviews ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GB Geoffrey B. Dirigeants Accounting ### "Je suis hyper satisfait et je recommande a 100%" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2026 J'ai rejoins le programme en marque blanche pour proposé a des commerçants de ma région en alsace et ils sont ravis mois aussi et leurs client aussi mon premier client a eu des résultats énormes en même pas deux semaines Pros La simplicité de la plate-forme très facile a prendre en main et un réel avantages pour les commerçants Cons Pour le moment aucun le support et hyper réactif des que jai une question une envie ou un changement a faire je suis entendu et tout et fait rapidement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User mgr Marketing and Advertising ### "Loyal Hyve review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2026 Good experience. The owner of the company is actively interested in helping and developing his tool, and it shows. Pros The customer support and the ease of use are excellent. Constantly adding new services that improve the quality of the tool and the overall experience. Cons As a startup, when I first started working with LoyalHive, there were some growing pains. But now that they're out of beta and everything is solid, the website experience is top‑notch. It runs like a fine‑tuned engine, and the team is constantly updating and improving. This is just polishing the hard parts, and LoyalHive is really getting into a stride. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.